Driving empathetic, connected service experiences with Dynamics 365
The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work.
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Run quality assurance automatically with robotic process automation
Organizations have an increasing demand to automate standard business processes and provide more convenient interactions to their staff. -
Empower seller excellence with customer feedback solutions
In today’s digital landscape, sellers face new changes at a rapid pace, making it more important than ever to be equipped with the right information when connecting with customers. -
Bring predictability to your revenue pipeline with Dynamics 365 Sales
Most companies use sales pipeline data to gauge a very generalized picture of future sales. -
Mixed reality meets lean management: how Dynamics 365 Remote Assist streamlines Microsoft datacenter operations
Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on how […] -
Microsoft Dynamics 365 Intelligent Order Management Preview now available
Today marks the preview release of Microsoft Dynamics 365 Intelligent Order Management, a new application that enables organizations to consistently deliver on order promises by proactively overcoming disruptions. -
Fraud trends part 4: balancing identity authentication with user experience
Identity authentication is a crucial part of any fraud protection and access management service. -
Improved SLA timer control helps agents track KPIs
Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that is optimized to display service-level agreement metrics, and it supports the display of multiple SLA metrics at the same time. -
Highlights from 2021 release wave 1 for Dynamics 365
In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. -
Architecting resiliency in supply chains with Microsoft Dynamics 365
Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. -
Transforming manufacturing operations with Dynamics 365 Remote Assist
Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. -
Microsoft Power Platform and Dynamics 365 2021 release launches with hundreds of new capabilities
Today officially kicks off a six-month wave of hundreds of new capabilities, feature updates, and applications across Microsoft Dynamics 365 and Microsoft Power Platform.
