Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills
Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents.
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Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms. -
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work. -
Customer experience leadership in the age of AI: A new operating model with Dynamics 365
The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support. -
Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork
Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, and increasingly across Sales and Customer Service together. -
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work. -
Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant.
