Microsoft Dynamics 365 Blog Archives | Page 2 of 9

Nurse using a tablet for documentation in an emergency department.

Published September 9, 2025

2 min read

Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification

Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement.

Microsoft Dynamics 365 Blog

Entrepreneurs at work in a common area of a creative workplace.

Published August 28, 2025

4 min read

Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central

Empower your business with unified data, AI-powered workflows, and seamless Microsoft 365 integration using Dynamics 365 Business Central.

Microsoft Dynamics 365 Blog

Abstract close-up of a sales person typing on a keyboard

Dynamics 365

Published June 16, 2025

4 min read

AI in sales: Applying historical lessons to modern challenges

See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals.

Microsoft Dynamics 365 Blog

A city skyline seen through a colorful circle

Published June 11, 2025

4 min read

Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference

Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI.

Microsoft Dynamics 365 Blog

Dynamics 365

Published June 4, 2025

5 min read

Agentic CRM systems: Learnings from organizations making the switch

With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement.

Microsoft Dynamics 365 Blog

Published May 20, 2025

7 min read

The autonomous enterprise: How generative AI is reshaping business applications

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications.

Microsoft Dynamics 365 Blog

Published March 5, 2025

3 min read

Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents

We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals.

Microsoft Dynamics 365 Blog

Dynamics 365

Published March 3, 2025

5 min read

AI-powered sales journeys: Personalization at scale for exceptional customer experiences

Personalizing customer journeys requires a more proactive approach assisted with AI.

Microsoft Dynamics 365 Blog

A woman sitting at a desk writing on paper. The image is overlaid with the Dynamics 365, Power Platform, and Copilot icons on the left side.

Published January 23, 2025

8 min read

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.

Microsoft Dynamics 365 Blog

Published October 16, 2024

2 min read

Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event

Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.

Microsoft Dynamics 365 Blog

Customer service representative wearing a headset, assists a customer. The Dynamics 365 Sales icon is overlaid on the left side of the image.

Dynamics 365

Published September 25, 2024

6 min read

How generative AI in customer relationship management emphasizes human skills to drive sales

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery.

Microsoft Dynamics 365 Blog

Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left.

Dynamics 365

Published August 29, 2024

6 min read

Transforming ERP, and the speed of business, with generative AI

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.

Microsoft Dynamics 365 Blog