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Microsoft Intune Remote Help

Enable secure helpdesk-to-user connections.
Try for free Contact Sales
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OVERVIEW

Provide secure helpdesk assistance

Deliver simple, cloud-connected, and secure assistance to workers.
  • Connect securely while reinforcing a Zero Trust security model.
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  • Respond to issues quickly and effectively.
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  • Get employees the help they need, in the office or remotely.
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Capabilities

Key features of Remote Help

Empower your helpdesk with Remote Help.
Strong authentication and security controls
Device compliance checks
Role-based access control
ServiceNow incidents in console
Session reporting
Protect helpdesk connections with an easy-to-use app, conditional access policies, and multifactor authentication.
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PLANS AND PRICING

Discover pricing for Intune Remote Help

Deliver secure, role-based helpdesk support to users anywhere, included in Microsoft 365 E3 and E5.

Microsoft 365 E5

AU$89.80
user/month, paid yearly
(Annual subscription—auto renews)

Prices may vary based on your Microsoft agreement. Contact Sales for a customized quote.
Prices shown here and on following pages do not include GST. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase.
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Best-in-class productivity apps with advanced security, compliance, analytics, and AI readiness capabilities.

Plan highlights:
  • Includes everything in Microsoft 365 E3
  • Email and collaboration security
  • Endpoint security
  • Identity security and threat detection and response (ITDR)
  • SaaS security
  • Risk-based Conditional Access and least privilege access
  • Extended detection and response (XDR)
  • Data security and compliance
  • Cloud-based phone system to make calls outside your organization with Microsoft Teams Phone
  • Scalable business analytics with Power BI
  • Manage, monitor, and provide secure access and admin controls for apps and endpoints
  • Agentic security with Security Copilot[popover:]
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Microsoft Intune core capabilities

Manage and protect cloud-connected endpoints across Windows, Android, macOS, iOS, and Linux operating systems. 
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Microsoft Configuration Manager

Manage on-premises endpoints, such as Windows PCs and servers.
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Microsoft Intune Remote Help

Enable secure, cloud-based helpdesk-to-user connections.
Learn more
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Microsoft Intune Endpoint Privilege Management

Allow standard users to perform IT-approved tasks usually reserved for administrators.
Learn more
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Microsoft Intune Enterprise Application Management

Deploy and manage apps proactively, simply, and securely.
Learn more
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Microsoft Intune Advanced Analytics

Elevate the end-user experience with AI, analytics, and actionable insights.
Learn more
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Microsoft Cloud PKI

Simplify and automate cloud certificate management.
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Microsoft Security Copilot in Intune

Streamline management decision making and resolution time with actionable recommendations and AI-powered guidance.
Learn more
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RESOURCES

Additional resources

  1.
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Microsoft Learn

Get started with Remote Help

Get step-by-step instructions for using Remote Help to troubleshoot and provide support to employees.
Explore more
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Blog

Advanced Intune capabilities in action—real customer examples

Explore how organizations are using these capabilities to manage endpoints, strengthen security, and support AI readiness.
Read more
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Blog

Resolve helpdesk issues efficiently and securely

Learn about new security controls and time-saving tools in the latest version of Remote Help.
Read the announcement
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LinkedIn

Follow Microsoft Intune on LinkedIn

Stay up to date with the latest from the Microsoft Intune family of products.
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Make your future more secure. Explore your security options today.
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