{"id":7665,"date":"2021-09-03T17:29:15","date_gmt":"2021-09-03T20:29:15","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/?p=7665"},"modified":"2021-09-03T17:29:15","modified_gmt":"2021-09-03T20:29:15","slug":"superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/","title":{"rendered":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente"},"content":{"rendered":"<p><span data-contrast=\"auto\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1.png\" alt=\"Pessoa com capacete em frente a um grande tubo de metal\" width=\"1024\" height=\"300\" data-orig-srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1.png 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1-300x88.png 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1-768x225.png 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1-330x97.png 330w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1-800x234.png 800w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1-400x117.png 400w\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_1024x300_3-1.png\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">A\u00a0transforma\u00e7\u00e3o digital est\u00e1 mudando fundamentalmente a forma como o setor p\u00fablico opera. As ag\u00eancias governamentais est\u00e3o lentamente adotando o uso de ferramentas digitais para melhorar o atendimento ao cidad\u00e3o. Mas, ao contr\u00e1rio de outras ind\u00fastrias, o setor governamental tem desafios espec\u00edficos:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Or\u00e7amento contingenciado<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Regras de contrata\u00e7\u00e3o r\u00edgidas<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Muito escrut\u00ednio p\u00fablico<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Natureza met\u00f3dica\u00a0e burocr\u00e1tica<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Os executivos do setor p\u00fablico e os diretores de informa\u00e7\u00e3o (CIOs) desejam atender \u00e0s altas expectativas de servi\u00e7o de uma popula\u00e7\u00e3o que se acostumou com a velocidade e a conveni\u00eancia do setor privado,\u00a0por\u00e9m,\u00a0o or\u00e7amento tem impedido que muitas ag\u00eancias se movam na velocidade que desejam. Como sempre, os custos de atualiza\u00e7\u00f5es de TI e ferramentas digitais s\u00e3o uma barreira significativa para\u00a0todas as esferas p\u00fablicas.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Uma transforma\u00e7\u00e3o digital bem-sucedida no setor p\u00fablico requer a participa\u00e7\u00e3o de todos os trabalhadores &#8211; desde l\u00edderes seniores a funcion\u00e1rios p\u00fablicos e demais colaboradores. Entre todos os trabalhadores do setor p\u00fablico, existe um grupo-chave no processo de transforma\u00e7\u00e3o: os funcion\u00e1rios da linha de frente.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Mundialmente, existem cerca de 300 milh\u00f5es de trabalhadores de linha de frente no setor p\u00fablico, que atendem \u00e0s preocupa\u00e7\u00f5es dos cidad\u00e3os diariamente, enquanto navegam na burocracia governamental para fornecer servi\u00e7os essenciais aos\u00a0cidad\u00e3os. Sua forma\u00e7\u00e3o e capacita\u00e7\u00e3o s\u00e3o potencializadas com a aquisi\u00e7\u00e3o de novas tecnologias.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Somente entrando na era digital podemos realmente come\u00e7ar a garantir a sustentabilidade ambiental, o crescimento econ\u00f4mico e a inclus\u00e3o social. Um local de trabalho verdadeiramente moderno capacita os funcion\u00e1rios com as ferramentas e solu\u00e7\u00f5es certas para conectar os cidad\u00e3os aos servi\u00e7os por meio de opera\u00e7\u00f5es simplificadas e modelos de trabalho mais eficientes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">IMPULSORES PRIM\u00c1RIOS<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Saiba mais sobre os principais motivadores para a cria\u00e7\u00e3o de uma for\u00e7a de trabalho de linha de frente mais capacitada e conectada digitalmente, de acordo com os entrevistados da pesquisa da Microsoft<a href=\"https:\/\/hbr.org\/resources\/pdfs\/comm\/microsoft\/MicrosoftCsuite.pdf\" target=\"_blank\" rel=\"noopener\"> &#8220;<\/a><\/span><a href=\"https:\/\/hbr.org\/resources\/pdfs\/comm\/microsoft\/MicrosoftCsuite.pdf\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">A C-suite Blueprint for Empowering Firstline Workers<\/span><span data-contrast=\"none\">&#8221; (clique aqui).<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large size-large webp-format\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-1024x1024.webp\" alt=\"SERVI\u00c7O AO CLIENTE PRODUTORES\/OPERADORES Produtividade\/efici\u00eancia | 67% | 67% Compromisso\/satisfa\u00e7\u00e3o do cliente | 67% | 67% Melhoria da qualidade do produto\/servi\u00e7o | 62% | 43% Maior intelig\u00eancia de mercado\/compreens\u00e3o do cliente | 59% | 61% Maior inova\u00e7\u00e3o | 50% | 30% Funcion\u00e1rio mais qualificado | 40% | 37% Compromisso\/satisfa\u00e7\u00e3o | 30% | 37% FONTE: HARVARD BUSINESS REVIEW ANALYTIC SERVICES SURVEY, JULY 2017\" width=\"1024\" height=\"1024\" data-orig-srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-1024x1024.png 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-150x150.png 150w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-768x768.png 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-1536x1536.png 1536w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-2048x2048.png 2048w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-250x250.png 250w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-330x330.png 330w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-800x800.png 800w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-400x400.png 400w\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/HBR-GOVERNMENT-PT-1024x1024.png\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">O profundo conhecimento dos colaboradores da linha de frente sobre o que as pessoas querem de seu governo e como podem atingir esses objetivos, pode ser potencializado com a ado\u00e7\u00e3o de tecnologia, automa\u00e7\u00e3o de tarefas repetitivas e burocr\u00e1ticas e planos de a\u00e7\u00e3o para motiv\u00e1-los, fazendo com que o estado goze de melhores n\u00edveis de satisfa\u00e7\u00e3o cidad\u00e3.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A intelig\u00eancia artificial pode ajudar as ag\u00eancias de servi\u00e7o social a reduzir os encargos administrativos.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Os\u00a0chatbots\u00a0podem responder a perguntas rotineiras para que os agentes do\u00a0call\u00a0center possam dar aten\u00e7\u00e3o personalizada \u00e0s necessidades mais\u00a0complexas dos\u00a0cidad\u00e3os.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Os sistemas de ilumina\u00e7\u00e3o inteligente podem informar automaticamente o pessoal do governo quando h\u00e1 problemas antes que os cidad\u00e3os os contatem.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sensores inteligentes podem melhorar a seguran\u00e7a ou detectar \u00e1gua parada numa ruptura da tubula\u00e7\u00e3o\u00a0principal.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Na Microsoft, nossa miss\u00e3o \u00e9 capacitar cada pessoa e organiza\u00e7\u00e3o do planeta para realizar mais. Os funcion\u00e1rios da linha de frente do setor p\u00fablico podem contar com ferramentas para preencher lacunas tecnol\u00f3gicas de longa data que os separam dos dados, recursos e experi\u00eancia de que precisam para fazer melhor seu trabalho.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Em um mundo mais r\u00e1pido e competitivo, uma das principais prioridades dos l\u00edderes governamentais deve ser liberar esse potencial, capacitando seus trabalhadores da linha de frente.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A\u00a0transforma\u00e7\u00e3o digital est\u00e1 mudando fundamentalmente a forma como o setor p\u00fablico opera. As ag\u00eancias governamentais est\u00e3o lentamente adotando o uso de ferramentas digitais para melhorar o atendimento ao cidad\u00e3o.<\/p>\n","protected":false},"author":671,"featured_media":7671,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[253],"post_tag":[],"content-type":[],"coauthors":[25],"class_list":["post-7665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft\" \/>\n<meta property=\"og:description\" content=\"A\u00a0transforma\u00e7\u00e3o digital est\u00e1 mudando fundamentalmente a forma como o setor p\u00fablico opera. As ag\u00eancias governamentais est\u00e3o lentamente adotando o uso de ferramentas digitais para melhorar o atendimento ao cidad\u00e3o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/\" \/>\n<meta property=\"og:site_name\" content=\"Blogs de ind\u00fastria da Microsoft\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-03T20:29:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Microsoft\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Microsoft\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/\"},\"author\":[{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/author\\\/microsoft\\\/\",\"@type\":\"Person\",\"@name\":\"Microsoft\"}],\"headline\":\"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente\",\"datePublished\":\"2021-09-03T20:29:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/\"},\"wordCount\":615,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/09\\\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png\",\"articleSection\":[\"Governo\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/\",\"name\":\"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/09\\\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png\",\"datePublished\":\"2021-09-03T20:29:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/09\\\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png\",\"contentUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/09\\\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png\",\"width\":400,\"height\":200,\"caption\":\"Pessoa com capacete em frente a um grande tubo de metal\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/government\\\/2021\\\/09\\\/03\\\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/\",\"name\":\"Blogs de ind\u00fastria da Microsoft\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#organization\",\"name\":\"Blogs de ind\u00fastria da Microsoft - Brazil\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2019\\\/08\\\/Microsoft-Logo.png\",\"contentUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2019\\\/08\\\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Blogs de ind\u00fastria da Microsoft - Brazil\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/pt-br\\\/industry\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/","og_locale":"en_US","og_type":"article","og_title":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft","og_description":"A\u00a0transforma\u00e7\u00e3o digital est\u00e1 mudando fundamentalmente a forma como o setor p\u00fablico opera. As ag\u00eancias governamentais est\u00e3o lentamente adotando o uso de ferramentas digitais para melhorar o atendimento ao cidad\u00e3o.","og_url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/","og_site_name":"Blogs de ind\u00fastria da Microsoft","article_published_time":"2021-09-03T20:29:15+00:00","og_image":[{"width":400,"height":200,"url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png","type":"image\/png"}],"author":"Microsoft","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Microsoft","Est. reading time":"2 min read"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#article","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/"},"author":[{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/author\/microsoft\/","@type":"Person","@name":"Microsoft"}],"headline":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente","datePublished":"2021-09-03T20:29:15+00:00","mainEntityOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/"},"wordCount":615,"commentCount":0,"publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png","articleSection":["Governo"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/","url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/","name":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente - Blogs de ind\u00fastria da Microsoft","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#primaryimage"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png","datePublished":"2021-09-03T20:29:15+00:00","breadcrumb":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#primaryimage","url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2021\/09\/INT_FY22_EG_IndustryBlog_BannersForIndustryBlog_GOVERNMENT_400x200_3.png","width":400,"height":200,"caption":"Pessoa com capacete em frente a um grande tubo de metal"},{"@type":"BreadcrumbList","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/09\/03\/superar-a-lacuna-da-transformacao-no-setor-publico-e-possivel-gracas-ao-empoderamento-dos-trabalhadores-da-linha-de-frente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"Superar a lacuna da transforma\u00e7\u00e3o no setor p\u00fablico \u00e9 poss\u00edvel gra\u00e7as ao empoderamento dos trabalhadores da linha de frente"}]},{"@type":"WebSite","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#website","url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/","name":"Blogs de ind\u00fastria da Microsoft","description":"","publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#organization","name":"Blogs de ind\u00fastria da Microsoft - Brazil","url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-content\/uploads\/sites\/6\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Blogs de ind\u00fastria da Microsoft - Brazil"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/posts\/7665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/users\/671"}],"replies":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/comments?post=7665"}],"version-history":[{"count":0,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/posts\/7665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/media\/7671"}],"wp:attachment":[{"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/media?parent=7665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/categories?post=7665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=7665"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=7665"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=7665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}