{"id":5333,"date":"2021-05-24T12:55:35","date_gmt":"2021-05-24T15:55:35","guid":{"rendered":""},"modified":"2021-05-24T13:23:59","modified_gmt":"2021-05-24T16:23:59","slug":"a-importancia-do-acesso-remoto-para-agencias-governamentais","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/05\/24\/a-importancia-do-acesso-remoto-para-agencias-governamentais\/","title":{"rendered":"A import\u00e2ncia do acesso remoto para ag\u00eancias governamentais"},"content":{"rendered":"

\"Pessoa<\/span><\/p>\n

A pandemia da COVID-19 virou a vida de cabe\u00e7a para baixo em 2020. As ag\u00eancias governamentais sentiram o impacto tanto quanto qualquer pessoa – elas tiveram que descobrir rapidamente como passar da presta\u00e7\u00e3o de servi\u00e7os presenciais para um modelo de entrega mais digital e virtual. Ao mesmo tempo, as ag\u00eancias tinham que garantir a continuidade das opera\u00e7\u00f5es, processos e governan\u00e7a.<\/span>\u00a0<\/span><\/p>\n

As ag\u00eancias governamentais que j\u00e1 estavam no caminho para a transforma\u00e7\u00e3o digital tinham uma vantagem e eram mais capazes de fazer essa mudan\u00e7a com agilidade e velocidade. No entanto, o impacto cont\u00ednuo da pandemia global continua a ser percebido em todos os n\u00edveis de governo.<\/span>\u00a0<\/span><\/p>\n

A Microsoft apoia governos em todo o mundo atrav\u00e9s de transforma\u00e7\u00f5es digitais que melhoram os servi\u00e7os governamentais, impulsionam mudan\u00e7as societais positivas e promovem o bem-estar das pessoas. Considerando os benef\u00edcios que as ag\u00eancias governamentais t\u00eam visto com um modelo de trabalho em casa amplamente expandido, \u00e9 claro que o desejo de fornecer esses servi\u00e7os remotamente continuar\u00e1 de maneira ampla depois que a pandemia diminuir.<\/span>\u00a0<\/span><\/p>\n

\u00c0 medida que os governos empreendem sua jornada de transforma\u00e7\u00e3o digital, h\u00e1 tr\u00eas \u00e1reas-chave a serem consideradas:<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Capacitando pessoas.\u202f<\/span><\/b>Gauteng, uma das\u00a0menores\u00a0e\u00a0mais\u00a0densamente povoadas\u00a0prov\u00edncias\u00a0da \u00c1frica do Sul, procurou expandir o acesso da comunidade aos seus servi\u00e7os governamentais. Simples, certo? O desafio era que o\u202f<\/span>Governo da Prov\u00edncia de Gauteng<\/span>\u202ftinha 13 departamentos que atendiam mais de 10 milh\u00f5es de cidad\u00e3os \u2013 todos os dias. Assim, o governo da prov\u00edncia trabalhou com a Microsoft para criar uma plataforma digital usando o Azure, Dynamics 365 e Microsoft 365. A ferramenta resultante tornou os servi\u00e7os governamentais mais inclusivos atrav\u00e9s do aumento dos recursos remotos e contou com um portal web, aplicativo m\u00f3vel e bot que forneceram acesso 24\/7 \u00e0 comunidade. Atualmente, as 400.000 pessoas que usam a plataforma podem acessar facilmente os servi\u00e7os do governo a partir de qualquer local. Como parte da sua jornada de transforma\u00e7\u00e3o, o\u00a0Governo da Prov\u00edncia de Gauteng pretende tornar-se totalmente digital nos pr\u00f3ximos cinco anos.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
      \n
    1. Melhorando governos.\u202f<\/span><\/b>De acordo com uma pesquisa recente, 82% dos funcion\u00e1rios do governo dos EUA esperam que o trabalho remoto continue<\/span>.<\/span>1<\/span> Este \u00e9 um contraste surpreendente em rela\u00e7\u00e3o ao ano passado, quando a maioria dos funcion\u00e1rios do governo se deslocava para o escrit\u00f3rio. Agora, as ag\u00eancias est\u00e3o descobrindo que os benef\u00edcios do acesso remoto v\u00e3o muito al\u00e9m da continuidade das opera\u00e7\u00f5es. Eles tamb\u00e9m incluem novas efici\u00eancias e encontrar solu\u00e7\u00f5es inovadoras para desafios dif\u00edceis. Veja aqui como a\u202fcidade da Filad\u00e9lfia, por exemplo, experimentou isso em primeira m\u00e3o quando eles tentaram desmembrar silos em 50 ag\u00eancias.<\/a> Ao usar uma combina\u00e7\u00e3o de tecnologias da Microsoft, eles conseguiram permanecer produtivos enquanto criavam conex\u00f5es profundas entre suas ag\u00eancias governamentais.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
        \n
      1. Habilitando sociedades.<\/span><\/b>\u00a0Como voc\u00ea gerencia as comunidades quando os processos de trabalho mudam quase da noite para o dia? A resposta \u2013 voc\u00ea adivinhou \u2013 \u00e9 com tecnologia inovadora. Apesar da pandemia<\/span>,\u00a0<\/span>a<\/span> cida<\/span>de de Calgary<\/span>\u202ftinha a miss\u00e3o de servir 15 mil funcion\u00e1rios da cidade, l\u00edderes eleitos e cidad\u00e3os do munic\u00edpio. Para enfrentar esse desafio, o CITO Jan Bradley dobrou os investimentos em TI remota e m\u00f3vel. Esta abordagem permitiu a r\u00e1pida implanta\u00e7\u00e3o do Microsoft Teams para milhares de trabalhadores e implementou dispositivos Surface para manter mesmo aqueles que n\u00e3o est\u00e3o familiarizados com o trabalho remoto em contato, on-line e eficaz. Mais importante ainda, ajudou a manter comunica\u00e7\u00f5es e servi\u00e7os cruciais para os cidad\u00e3os. Pegando emprestada uma cita\u00e7\u00e3o de Jan: \u201cEstamos incrivelmente gratos ao tremendo n\u00edvel de apoio que a\u00a0Microsoft nos forneceu, pois garantimos que os cidad\u00e3os pudessem continuar a receber servi\u00e7os do munic\u00edpio da forma mais normal poss\u00edvel.\u201d<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

        Dar acesso governamental a todos, em todos os lugares<\/span><\/b>\u00a0<\/span><\/p>\n

        Durante esses tempos incomuns, casos de uso adicionais destacam os benef\u00edcios de permitir a disponibilidade digital de servi\u00e7os governamentais em toda a comunidade. Eles incluem acesso a\u202f<\/span>assist\u00eancia social e visitas virtuais<\/span>,\u202f<\/span>tribunais virtuais<\/span>, governan\u00e7a virtual e\u202f<\/span>reuni\u00f5es da prefeitura<\/span>,\u202f<\/span>presta\u00e7\u00e3o de servi\u00e7os remotos<\/span>\u202fusando chatbots e muito mais. Quando implementados de forma estrat\u00e9gica, desempenham um papel fundamental na garantia da continuidade dos processos e opera\u00e7\u00f5es governamentais.<\/span>\u00a0<\/span><\/p>\n

        \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        A pandemia da COVID-19 virou a vida de cabe\u00e7a para baixo em 2020. As ag\u00eancias governamentais sentiram o impacto tanto quanto qualquer pessoa – elas tiveram que descobrir rapidamente como passar da presta\u00e7\u00e3o de servi\u00e7os presenciais para um modelo de entrega mais digital e virtual. Ao mesmo tempo, as ag\u00eancias tinham que garantir a continuidade das opera\u00e7\u00f5es, processos e governan\u00e7a.<\/p>\n","protected":false},"author":671,"featured_media":5339,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[253],"post_tag":[],"content-type":[],"coauthors":[392],"class_list":["post-5333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government"],"yoast_head":"\nA import\u00e2ncia do acesso remoto para ag\u00eancias governamentais - Blogs de ind\u00fastria da Microsoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/pt-br\/industry\/blog\/government\/2021\/05\/24\/a-importancia-do-acesso-remoto-para-agencias-governamentais\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A import\u00e2ncia do acesso remoto para ag\u00eancias governamentais - Blogs de ind\u00fastria da Microsoft\" \/>\n<meta property=\"og:description\" content=\"A pandemia da COVID-19 virou a vida de cabe\u00e7a para baixo em 2020. As ag\u00eancias governamentais sentiram o impacto tanto quanto qualquer pessoa - elas tiveram que descobrir rapidamente como passar da presta\u00e7\u00e3o de servi\u00e7os presenciais para um modelo de entrega mais digital e virtual. 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        1<\/span>Science Applications International Corp. Outubro de 2020.<\/span><\/a>\u00a0<\/span><\/p>\n