AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Løsninger

Finn den riktige KI-tilnærmingen for organisasjonen din

Kjøp, utvid, bygg eller inngå samarbeid for å oppnå transformative KI-fordeler.

Kjøp forhåndsbygde løsninger

Microsoft 365 Copilot

Transformer arbeid ved å bruke en kraftig KI-assistent med innebygd sikkerhet på bedriftsnivå.

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Utvid og tilpass

Microsoft Copilot Studio

Bygg og tilpass KI-agenter for å uvide funksjonene til Microsoft 365 Copilot.

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Bygg dine egne løsninger

Microsoft Foundry

Utform, tilpass og administrer KI-apper og -agenter i skala.

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Finn partnerløsninger

Microsoft Marketplace

Driv KI-transformasjonen med KI-løsninger fra bransjeledende partnere.

Mer informasjon

Utforsk løsninger for kunstig intelligens

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

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“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread