{"id":21884,"date":"2026-01-22T09:00:00","date_gmt":"2026-01-22T17:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=21884"},"modified":"2026-01-29T09:16:31","modified_gmt":"2026-01-29T17:16:31","slug":"helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/","title":{"rendered":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#8217;t do that\u2019"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Microsoft 365 Copilot helps our employees work faster and be more creative. But sometimes it slams on the brakes and says, \u201cWhoa, there! You can\u2019t do that!\u201d And that\u2019s by design, to keep us safe from stuff that doesn\u2019t belong in the workplace anyway.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we\u2019re going to show you what kinds of prompts Copilot rejects, offer some workarounds you can use if you get stuck, and show you where to turn to learn more and report issues if you need to.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Copilot guardrails protect people and content<\/h2>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">These kinds of guardrails are part of the Microsoft Responsible AI (RAI)&nbsp;<a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/ai\/responsible-ai?#FAQ\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Responsible AI framework<\/a>. They are designed to keep us safe, increase trust and make sure what we create doesn&#8217;t cause harm.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When working with Copilot, you may get blocked from getting a response if your prompt falls into a category that our guidelines indicate is off-limits. Here are some examples:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t use prompts that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Mislead or impersonate:&nbsp;<\/strong>For example, no fake CEO quotes or unlabeled deepfakes.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Break laws or policies:&nbsp;<\/strong>A prompt that is harmful, discriminatory, or illegal equals a hard stop.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Violate copyright:&nbsp;<\/strong>This means that Superman and Disney princesses are off-limits.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Exploit vulnerabilities:&nbsp;<\/strong>No manipulative or deceptive practices.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Generate unsafe content:&nbsp;<\/strong>Violence, hate, or anything harmful? These are all blocked by design, obviously.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-48e64321 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-cff36b9d wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:56px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Pro-tip-icon.png\" alt=\"\" class=\"wp-image-21891\" style=\"width:64px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong>Pro tip<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Forget brand names and don\u2019t ask Copilot to directly imitate real people or copyrighted characters. Instead, describe the idea you\u2019re going for\u2014that way, you stay creative&nbsp;<em>without&nbsp;<\/em>getting blocked.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Content best practices for working with Copilot<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To get the most value from Copilot, keep these best practices in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Use licensed or original content:<\/strong>&nbsp;Make sure you own the content or have the rights to it. If you\u2019re creating content that will be shared externally, protect your organization\u2019s intellectual property and align it with your brand\u2019s AI standards.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Apply security and privacy controls:&nbsp;<\/strong>To make sure your data stays protected, apply sensitivity labels wisely.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Keep humans in the loop:<\/strong>&nbsp;Don\u2019t add to the&nbsp;growing pile of un-reviewed low-quality AI-generated content. If you\u2019re using Copilot to create, don\u2019t hit publish without first adding your review, voice, and expertise.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Reframing prompts when Copilot says \u2018no\u2019<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"2002\" height=\"1504\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped.jpg\" alt=\"\" class=\"wp-image-21901\" style=\"aspect-ratio:1.3311215105585434;width:749px;height:auto\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped.jpg 2002w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped-300x225.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped-1024x769.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped-768x577.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Generation-stopped-1536x1154.jpg 1536w\" sizes=\"auto, (max-width: 2002px) 100vw, 2002px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you get blocked by Copilot, it doesn\u2019t mean you can\u2019t use your imagination to draft a prompt that&nbsp;<em>will<\/em>&nbsp;work. Here are some sample ideas, organized by category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Image prompts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re looking to create a Marvel-ous image of a \u201cSpider-Man-like\u201d character, instead of prompting:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cAn image of Spider-Man swinging through a city skyline.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Try this:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cA superhero in a red suit swinging through a city skyline.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll get a similar result that\u2019s more customized to your needs!<\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-48e64321 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-cff36b9d wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:56px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/Pro-tip-icon.png\" alt=\"\" class=\"wp-image-21891\" style=\"width:64px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong>Pro tip<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">When testing prompts, we saw a lot more blocks when trying to create images using the \u201cphotorealistic\u201d setting in Copilot. Try a different style and see what works.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Written prompts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With prompts for written content, Copilot does a great job of politely saying, \u201cNo can do, but here\u2019s what will work.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are a couple of examples where this could happen:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example one:<\/strong> Prompts impersonating a person. This is blocked:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWrite a motivational speech by Satya Nadella.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot provides me with this alternative:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWrite a motivational speech inspired by the leadership style of Satya Nadella.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example two: <\/strong>Prompts violating copyright. This is blocked:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWrite a blog post comparing our new AI tool to Star Wars technology, using quotes from the movie.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Try this instead:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWrite a blog post comparing our new AI tool to Star Wars tech using playful references and analogies.&#8221;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot\u2019s guardrails aren\u2019t here to cramp your style; it\u2019s just keeping out content that\u2019s Not Safe For Work. Looking for more details? Check out&nbsp;<a href=\"https:\/\/learn.microsoft.com\/en-us\/legal\/ai-code-of-conduct\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft\u2019s AI Code of Conduct<\/a>. Note that guidelines may change, so what works today may not fly tomorrow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using Copilot creatively\u2014and responsibly<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When Copilot says \u201cno,\u201d it\u2019s an opportunity for you to rethink and refine your approach. By staying within the guidelines\u2014using original ideas, respecting privacy, and keeping humans in the loop\u2014you can unlock Copilot\u2019s full potential without compromising safety.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In following the principles of Responsible AI, you can ensure that creativity and compliance go hand in hand, and that the content you create reflects both innovation and integrity. Together, we can embrace AI as a revolutionary tool, empowering us to work smarter and more productively while still upholding the values that matter most.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are a few things to remember if you run into blocks when using Microsoft 365 Copilot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Understand the \u201cwhy\u201d behind the block.<\/strong> Copilot\u2019s restrictions are based on the Microsoft Responsible AI principles, designed to protect people and data while preserving trust.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Stay creative within the guidelines.<\/strong> If a prompt gets blocked, reframe it using descriptive language instead of brand names or real people.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Use original or licensed content.<\/strong> This ensures compliance with copyright laws and protects your organization\u2019s intellectual property.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Apply security and privacy controls.<\/strong> Sensitivity labels and proper data handling keep your information safe while using AI tools.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Keep humans in the loop.<\/strong> Copilot is a powerful assistant, but your review and expertise are essential before publishing any AI-generated content.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/cm-edgetun.pages.dev\/microsoft-365-copilot?OCID=InsideTrack_Product_10795\" target=\"_blank\" rel=\"noreferrer noopener\">Start using Microsoft 365 Copilot.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-365-copilot\/copilot-adoption-guide\" target=\"_blank\" rel=\"noreferrer noopener\">Find out how to get started with Copilot with our adoption playbook.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/unlock-your-productivity-here-are-our-top-10-tips-for-using-microsoft-365-copilot-every-day\/\">Discover our top 10 tips for using Copilot every day.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/responsible-ai-why-it-matters-and-how-were-infusing-it-into-our-internal-ai-projects-at-microsoft\/\">Learn more about how employees are infusing Responsible AI principles into their work at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/enabling-meaningful-ai-adoption-at-microsoft-with-a-microsoft-365-copilot-expo\/\">See how we\u2019re enabling meaningful AI adoption at Microsoft with a Copilot Expo.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\">Explore ways we\u2019re transforming the employee experience at Microsoft with AI.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Read our guide for deploying and driving adoption of Microsoft 365 Copilot.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 Copilot helps our employees work faster and be more creative. But sometimes it slams on the brakes and says, \u201cWhoa, there! You can\u2019t do that!\u201d And that\u2019s by design, to keep us safe from stuff that doesn\u2019t belong in the workplace anyway. In this article, we\u2019re going to show you what kinds of [&hellip;]<\/p>\n","protected":false},"author":223,"featured_media":21888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71,1],"tags":[199,868,597,850,827],"coauthors":[889],"class_list":["post-21884","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-employee-experience","tag-end-user-services-and-support","tag-microsoft-365-copilot","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#039;t do that\u2019 - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#039;t do that\u2019 - Inside Track Blog\" \/>\n<meta property=\"og:description\" content=\"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-22T17:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T17:16:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2300\" \/>\n\t<meta property=\"og:image:height\" content=\"1293\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eva Etchells\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eva Etchells\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/\"},\"author\":{\"name\":\"Eva Etchells\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/f36775de6d00a7fd6ba9ee8678bb6b9a\"},\"headline\":\"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#8217;t do that\u2019\",\"datePublished\":\"2026-01-22T17:00:00+00:00\",\"dateModified\":\"2026-01-29T17:16:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/\"},\"wordCount\":1045,\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2026\\\/01\\\/10795_Hero-image.jpg\",\"keywords\":[\"AI\",\"AI deployment and adoption\",\"Employee experience\",\"End user services and support\",\"Microsoft 365 Copilot\"],\"articleSection\":[\"Featured\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/\",\"name\":\"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can't do that\u2019 - Inside Track Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2026\\\/01\\\/10795_Hero-image.jpg\",\"datePublished\":\"2026-01-22T17:00:00+00:00\",\"dateModified\":\"2026-01-29T17:16:31+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/f36775de6d00a7fd6ba9ee8678bb6b9a\"},\"description\":\"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2026\\\/01\\\/10795_Hero-image.jpg\",\"contentUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2026\\\/01\\\/10795_Hero-image.jpg\",\"width\":2300,\"height\":1293,\"caption\":\"Effectively prompting Microsoft 365 Copilot will help you get good results and\u2014importantly\u2014not get rejected.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#8217;t do that\u2019\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/\",\"name\":\"Inside Track Blog\",\"description\":\"How Microsoft does IT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/f36775de6d00a7fd6ba9ee8678bb6b9a\",\"name\":\"Eva Etchells\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=gfd7785875148dac82ca561ce0f655130\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=g\",\"caption\":\"Eva Etchells\"},\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/insidetrack\\\/blog\\\/author\\\/evae\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can't do that\u2019 - Inside Track Blog","description":"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/","og_locale":"en_US","og_type":"article","og_title":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can't do that\u2019 - Inside Track Blog","og_description":"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.","og_url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/","og_site_name":"Inside Track Blog","article_published_time":"2026-01-22T17:00:00+00:00","article_modified_time":"2026-01-29T17:16:31+00:00","og_image":[{"width":2300,"height":1293,"url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","type":"image\/jpeg"}],"author":"Eva Etchells","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Eva Etchells","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#article","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/"},"author":{"name":"Eva Etchells","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/#\/schema\/person\/f36775de6d00a7fd6ba9ee8678bb6b9a"},"headline":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#8217;t do that\u2019","datePublished":"2026-01-22T17:00:00+00:00","dateModified":"2026-01-29T17:16:31+00:00","mainEntityOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/"},"wordCount":1045,"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","keywords":["AI","AI deployment and adoption","Employee experience","End user services and support","Microsoft 365 Copilot"],"articleSection":["Featured"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/","url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/","name":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can't do that\u2019 - Inside Track Blog","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#primaryimage"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","datePublished":"2026-01-22T17:00:00+00:00","dateModified":"2026-01-29T17:16:31+00:00","author":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/#\/schema\/person\/f36775de6d00a7fd6ba9ee8678bb6b9a"},"description":"Learn how we\u2019re using our Microsoft AI framework to guide how our employees use Microsoft 365 Copilot.","breadcrumb":{"@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#primaryimage","url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","contentUrl":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","width":2300,"height":1293,"caption":"Effectively prompting Microsoft 365 Copilot will help you get good results and\u2014importantly\u2014not get rejected."},{"@type":"BreadcrumbList","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/helping-our-employees-when-microsoft-365-copilot-says-no-you-cant-do-that\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/"},{"@type":"ListItem","position":2,"name":"Helping our employees when Microsoft 365 Copilot says, \u2018No, you can&#8217;t do that\u2019"}]},{"@type":"WebSite","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/#website","url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/","name":"Inside Track Blog","description":"How Microsoft does IT","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/#\/schema\/person\/f36775de6d00a7fd6ba9ee8678bb6b9a","name":"Eva Etchells","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=gfd7785875148dac82ca561ce0f655130","url":"https:\/\/secure.gravatar.com\/avatar\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/020ddc4d9f21891281319f4fc66d68dfbd27c4779fa43b5991873a662958f7f8?s=96&d=mm&r=g","caption":"Eva Etchells"},"url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/author\/evae\/"}]}},"jetpack_featured_media_url":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/01\/10795_Hero-image.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9hcZA-5GY","_links":{"self":[{"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/21884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/users\/223"}],"replies":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/comments?post=21884"}],"version-history":[{"count":15,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/21884\/revisions"}],"predecessor-version":[{"id":22051,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/21884\/revisions\/22051"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/media\/21888"}],"wp:attachment":[{"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/media?parent=21884"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/categories?post=21884"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/tags?post=21884"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/wp-json\/wp\/v2\/coauthors?post=21884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}