{"id":19357,"date":"2025-06-12T09:05:00","date_gmt":"2025-06-12T16:05:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=19357"},"modified":"2026-01-09T09:04:45","modified_gmt":"2026-01-09T17:04:45","slug":"driving-the-future-of-work-how-were-approaching-microsoft-365-copilot-change-management-at-microsoft","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/driving-the-future-of-work-how-were-approaching-microsoft-365-copilot-change-management-at-microsoft\/","title":{"rendered":"Driving the future of work: How we\u2019re approaching Microsoft 365 Copilot change management at Microsoft"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Editor\u2019s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, <\/em><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/reimagining-content-creation-with-our-azure-ai-powered-inside-track-story-bot\/\"><em>Reimagining content creation with our Azure AI-powered Inside Track story bot<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technology is constantly transforming the way we work\u2014and AI is driving that evolution faster than ever. At Microsoft, the launch of Microsoft 365 Copilot is a powerful example of this shift.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">However, launching an innovation of this scale inside the world\u2019s largest software company came with its own set of challenges. The mission to embed Microsoft 365 Copilot into the fabric of our daily operations was spearheaded by Alexandra Jones, director of business programs, and Sandra Hausfelder, a global adoption lead for Copilot. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Together, the duo who work in Microsoft Digital, company\u2019s IT organization, led a multi-disciplinary effort to ensure a smooth, impactful rollout\u2014one that could serve as a blueprint for customers worldwide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jones, Hausfelder and their colleagues understood early on that rolling out Copilot and integrating it into the enterprise\u2019s daily operations would require more than a one-size-fits-all approach. <\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Alexandra-Jones.png\" alt=\"A photo of Jones.\" class=\"wp-image-21786\" style=\"width:150px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Alexandra-Jones.png 500w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Alexandra-Jones-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Alexandra-Jones-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe have created a wealth of metrics and usage numbers in order to analyze the organizations, where employees are based, what their role is, and their current usage levels.&#8221;<\/p>\n<cite>Alexandra Jones, director of business programs, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Every team and role at Microsoft have unique needs, and the success of Copilot hinged on understanding and addressing those differences. Subsequently, the duo and their teammates worked with their IT colleagues across Microsoft Digital and partner teams from across the company to develop a change management and skilling strategy grounded in data and tailored by role and organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure our adoption strategy was rooted in actionable insights, the team developed a robust data framework to understand user behavior across the organization. By analyzing factors such as geographic location, job function, and Copilot usage patterns, they surfaced high-value opportunities\u2014what they referred to as adoption \u201chotspots,\u201d or clusters of employees with shared roles and training needs. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on these adoption hotspots, they could design skilling activities for those specific groups, catering to their needs for more targeted and effective engagement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe have created a wealth of metrics and usage numbers in order to analyze the organizations, where employees are based, what their role is, and their current usage levels,\u201d Jones says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, one such hotspot identified was our Cloud Operations and Innovation (CO+I) organization, specifically employees in that organization working in data centers. The team designed targeted training events for these employees, using examples and skilling activities that resonated with their daily tasks and challenges. By mirroring real-world scenarios, Jones, Hausfelder and the team ensured that skilling felt relevant and immediately applicable\u2014an approach that proved highly effective in driving usage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">From exploration to acceleration\u2014building a culture of adoption<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hausfelder characterized the initial phase of Copilot deployment as a time of discovery and rapid learning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen I got engaged to drive adoption of Copilot at Microsoft, it was early days\u2014some experiences were still basic, and all of us had to learn how to efficiently use it to support us,\u201d Hausfelder says. \u201cIn fact, we were the first large, global enterprise to apply AI at scale. So initially we all were in a kind of explorer mode\u2014discovering what it can do today, how we can bring all employees along on this journey, and how we can help envision the future of Copilot by collecting rich feedback.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To support this journey, they launched an early adopters&#8217; program, equipping engineers, support teams, and other strategic roles with Copilot licenses. As confidence and capability grew, the rollout expanded to include key areas such as legal, HR, marketing, and sales. Additionally, there were efforts to target employees working in specific roles, like change management, PM, software engineering, and so on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their multi-pronged enablement strategy included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Power hours: <\/strong>Guided sessions showing how to use Copilot across Microsoft 365 apps like Teams and Outlook.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>\u201cGet Engaged\u201d sessions:<\/strong> Interactive workshops\u2014some hosted in local languages\u2014to explore Copilot\u2019s capabilities, gather live feedback, and surface feature requests.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Surveys and analytics:<\/strong> Quantitative and qualitative feedback was gathered through in-app reporting, enterprise-wide surveys, and focused research activities.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These feedback loops weren\u2019t just about fine-tuning internal adoption\u2014they played a vital role in shaping the evolution of the product itself. User insights were prioritized and funneled directly to the Copilot product group, fueling a continuous improvement cycle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Measuring success at scale and sustaining momentum<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No transformation effort is complete without accountability. <\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Sandra-Hausfelder.png\" alt=\"A photo of Hausfelder.\" class=\"wp-image-21788\" style=\"width:150px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Sandra-Hausfelder.png 500w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Sandra-Hausfelder-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/06\/Sandra-Hausfelder-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe could see exactly which organizations were thriving and where we had opportunities to re-engage.&#8221;<\/p>\n<cite>Sandra Hausfelder, a global Copilot adoption lead, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">The team used Microsoft Viva to track progress and set measurable targets. Using aggregate data, they monitored monthly active usage\u2014which consistently stayed in the 90% range\u2014as well as net satisfaction (NSAT) scores, which offered insight into how users were responding to Copilot, and where there was room to improve.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This data allowed the team to pinpoint which change management strategies worked and where further engagement was needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe could see exactly which organizations were thriving and where we had opportunities to re-engage,\u201d Hausfelder says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Copilot continues to evolve, so does the need for ongoing learning and awareness. Features that may have underwhelmed users in the early days have since been enhanced\u2014making it crucial to reintroduce them with a fresh perspective.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;\u201cCopilot has completely changed the way I work,\u201d Hausfelder says. \u201cI\u2019m excited to help others unlock the same kind of productivity gains\u2014and to see where Copilot takes us next.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To keep the momentum going without overwhelming users, we\u2019re leveraging gamification, organic peer-to-peer learning, and an active internal community that shares role-specific use cases and favorite scenarios. We\u2019re also expanding <a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/how-microsoft-digital-improves-its-own-employee-experience-and-yours-as-customer-zero\/\">our Customer Zero efforts<\/a>, identifying new \u201chero scenarios\u201d that showcase transformative use cases and sharing those insights with both internal stakeholders and customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A playbook for the future of AI-assisted work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our successful deployment of Copilot offers a pragmatic blueprint for organizations embarking on their own AI transformation. By grounding its strategy in data, tailoring adoption efforts to specific roles, and cultivating a culture of continuous feedback and exploration, As a company, we\u2019re actively shaping the future of work\u2014and setting a precedent others can learn from. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Copilot evolves alongside the workforce, our approach highlights a practical reality\u2014transformation isn\u2019t a one-time milestone, but an ongoing journey of learning, adaptation, and innovation.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some top learnings you can adopt from our experience rolling out Copilot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Prepare for change:<\/strong> Accelerate the adoption of Copilot by designing a change management and skilling strategy based on organizations and roles.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Meet people where they are:<\/strong> Identify groups of employees in specific roles and design skilling activities specific to their roles.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Encourage ownership:<\/strong> Drive widespread adoption of Copilot by conducting sessions to engage employees and collect feedback.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Measure the impact:<\/strong> Monitor usage and feedback to understand how Copilot is being used.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Look ahead:<\/strong> As you deploy Copilot, stay alert to new opportunities for continuous learning, awareness, and productivity enhancement.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/copilot.microsoft.com\/?OCID=InsideTrack_Product_10722\" target=\"_blank\" rel=\"noreferrer noopener\">Experience the future of productivity with Microsoft 365 Copilot\u2014your intelligent assistant for seamless work and collaboration.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-viva?OCID=InsideTrack_Product_10722\" target=\"_blank\" rel=\"noreferrer noopener\">Discover the power of employee engagement and well-being with Microsoft Viva\u2014transform your workplace today.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Read our guide for deploying Microsoft 365 Copilot.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/how-were-tackling-microsoft-365-copilot-governance-internally-at-microsoft\/\">Learn how we\u2019re tackling Microsoft 365 Copilot governance internally at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/unlocking-the-value-of-microsoft-365-copilot-at-microsoft\/\">Find out how we&#8217;re unlocking the value of Microsoft 365 Copilot at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/breaking-language-barriers-our-journey-to-perfect-microsoft-365-copilot-localization\/\">Check out how we\u2019re working to perfect Microsoft 365 Copilot localization.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/deploying-microsoft-365-copilot-in-viva-engage-at-microsoft\/\">Discover how we&#8217;re deploying Copilot in Microsoft Viva Engage.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure AI-powered Inside Track story bot. Technology is constantly transforming the way we work\u2014and AI is [&hellip;]<\/p>\n","protected":false},"author":191,"featured_media":19359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71],"tags":[199,868,137,89,852,827,851],"coauthors":[796],"class_list":["post-19357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","tag-ai","tag-ai-deployment-and-adoption","tag-change-management","tag-digital-transformation","tag-it-and-business-operations","tag-microsoft-365-copilot","tag-tenant-management","m-blog-post"],"yoast_head":"<!-- This site is optimized with the 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