{"id":19203,"date":"2025-05-22T08:55:00","date_gmt":"2025-05-22T15:55:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=19203"},"modified":"2026-04-17T13:29:54","modified_gmt":"2026-04-17T20:29:54","slug":"enhancing-microsoft-network-reliability-with-aiops-and-network-infrastructure-copilot","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/enhancing-microsoft-network-reliability-with-aiops-and-network-infrastructure-copilot\/","title":{"rendered":"Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot"},"content":{"rendered":"\n
\"Microsoft<\/figure>\n\n\n\n

In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company\u2019s IT organization, keeps the company connected and maintains foundational network services for all our employees and guests. With an environment comprising 64,000 network devices, over 700 buildings supporting 350,000 users with over 1 million connected devices generating 170,000 incidents per year, traditional methods of network management can often be insufficient.  <\/p>\n\n\n\n

To manage at this scale, we\u2019re envisioning and executing a future of AI transformation and are creating new AI solutions that will help us to be more efficient and agile. This is a critical part of our role as the team that\u2019s responsible for powering, protecting, and transforming our digital employee experience across devices, applications, and hybrid infrastructure at Microsoft.<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n
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\u201cAs the organization that acts as Customer Zero for the company, we are leading with AI to help power Microsoft and keep things like our network infrastructure secure and reliable,\u201d says Brian Fielder, vice president of Microsoft Digital. \u201cWe must aggressively experiment and adopt AI agents to foster innovation and model the future of service engineering.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Within Microsoft Digital, our AIOps and Network Infrastructure Copilot (NiC) AI solutions have emerged as transformative new tools for enhancing network performance. These tools take advantage of AI-powered capabilities by turning data and knowledge into powerful insights and, eventually, meaningful actions to run the industry\u2019s most secure and reliable enterprise network. <\/p>\n\n\n\n

These tools share a common data architecture comprised of millions of telemetry points but perform unique AI functions in both running and supporting the network. AIOps is an automation solution that uses data insights to prevent and resolve network issues before they become impactful. NiC is an interactive experience that helps network practitioners, and a variety of other personas more easily interact in natural language with complex network services to get rapid answers and intelligent suggestions. \u00a0<\/p>\n\n\n\n

AIOps: Transforming how we deliver operational excellence <\/h2>\n\n\n\n
\"Fielder
Brian Fielder talks about how Microsoft uses AI to keep their network infrastructure secure and reliable internally.<\/em><\/figcaption><\/figure>\n\n\n\n

AIOps integrates AI into IT operations by automating and enhancing various aspects of network management. This approach significantly reduces manual intervention, allowing network engineers to focus on higher-value tasks. Key components of AIOps include: <\/p>\n\n\n\n