{"id":17190,"date":"2024-10-21T08:00:00","date_gmt":"2024-10-21T15:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=17190"},"modified":"2026-01-06T10:13:22","modified_gmt":"2026-01-06T18:13:22","slug":"measuring-the-success-of-our-microsoft-365-copilot-rollout-at-microsoft","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/measuring-the-success-of-our-microsoft-365-copilot-rollout-at-microsoft\/","title":{"rendered":"Measuring the success of our Microsoft 365 Copilot rollout at Microsoft"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We\u2019re using new approaches to learning and development, community engagement and, of course, measuring success.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-60c5958e wp-block-group-is-layout-constrained\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8);padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Digital, the company\u2019s IT organization, has been leading the charge on Copilot adoption, and measuring the value that Copilot is driving for internal users has been an essential part of our efforts. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow along to see how our strategy for understanding the adoption success, trace the evolution of our approach and metrics, and get pointers for tracking your own Copilot rollout.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized is-resize\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/Peter-Varey.png\" alt=\"A photo of Varey.\" class=\"wp-image-21458\" style=\"width:150px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/Peter-Varey.png 500w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/Peter-Varey-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/Peter-Varey-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cCopilot is like nothing we\u2019ve landed before, so we have to think differently. Instead of just promoting a new tool, we\u2019re changing the fundamentals of how we work.\u201d<\/p>\n<cite>Peter Varey, director of employee insights, Microsoft Digital Employee Experience Success<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Microsoft 365 Copilot: More than just a tool<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Several aspects of Microsoft 365 Copilot make it an entirely new opportunity for adoption leaders. To start, it isn\u2019t just a single platform or app accessed through one interface, but an intelligent assistant that manifests in different facets of the Microsoft technology stack. Users engage with Copilot using natural language queries and prompts, a new habit for most people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCopilot is like nothing we\u2019ve landed before, so we have to think differently,\u201d says Peter Varey, director of employee insights on the Employee Experience Success team in Microsoft Digital. \u201cInstead of just promoting a new tool, we\u2019re changing the fundamentals of how we work.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A different way of interacting with technology isn\u2019t the only thing we had to consider. Depending on an employee\u2019s role, the value that Copilot provides varies widely. Capturing and reinforcing that value is the core of an effective measurement strategy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Strategizing for insight<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s tempting to track usage alone and leave it at that. But we knew that to really support Microsoft employees in their Microsoft 365 Copilot adoption journey, we needed to go deeper.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPeople only maintain habits when they become part of their identity,\u201d says Tom Heath, a senior business program manager driving AI transformation in Microsoft Digital. \u201cSo, a lot of our adoption strategies are based around \u2018sticky metrics\u2019 that demonstrate consistent, habitual usage.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">The core objectives of Microsoft 365 Copilot adoption telemetry<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-478b6e6b wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-blue-1300-color has-blue-1100-background-color has-text-color has-background has-link-color wp-elements-a5fcded22a5718ec09f4a8ab935a36b2 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon1.png\" alt=\"\" class=\"wp-image-17200\" style=\"width:64px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon1.png 250w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon1-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Drive clarity on usage<\/strong>, the reporting options available, and the intended audience for each.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-teal-500-color has-teal-300-background-color has-text-color has-background has-link-color wp-elements-34972615b295963ca5fb0c6acb084530 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon2.png\" alt=\"\" class=\"wp-image-17201\" style=\"width:64px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon2.png 250w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon2-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ensure the access and visibility<\/strong> we need to support other adoption<br>workstreams effectively.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-green-600-color has-green-400-background-color has-text-color has-background has-link-color wp-elements-d2561f0a9e7c725cc520f1a7afaf9d00 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon3.png\" alt=\"\" class=\"wp-image-17202\" style=\"width:64px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon3.png 250w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon3-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Provide valuable Customer Zero feedback<\/strong> on the telemetry sources and<br>dashboards available to customers.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-purple-500-color has-purple-400-background-color has-text-color has-background has-link-color wp-elements-a3c950b514e9b4eb66c15a86b7d3c9b0 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon4.png\" alt=\"\" class=\"wp-image-17203\" style=\"width:64px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon4.png 250w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10636_icon4-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use our reporting to<br>capture key insights<\/strong> that would help us further fine-tune our adoption<br>approach.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0\"><em>Microsoft Digital established our Microsoft 365 Copilot adoption telemetry workstream according to four main objectives.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">App telemetry is only part of the equation. It\u2019s also important to collect qualitative data through listening campaigns that track satisfaction, adoption enablers, and product feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft\u2019s user experience (UX) experts played a key role in planning and implementing this aspect of our measurement strategy. By grounding our listening in the core tenets of effective UX and emerging guidelines for AI-human interactions, we could ensure we were asking the right questions\u2014an essential piece of harvesting helpful feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding what\u2019s happening for the user puts in a better position to help them\u2014it\u2019s less about identifying issues or problems and more about molding adoption to their experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Metrics that move the needle<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the lessons we\u2019ve learned during our ongoing Microsoft 365 Copilot adoption measurement efforts is that useful metrics change as a rollout progresses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019re evolving in this journey and building toward a more thorough understanding of what success looks like,\u201d Varey says. \u201cWe started with high-level OKRs (Objectives and Key Results) around usage, and now we\u2019ve progressed toward more granular metrics.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the beginning, the goal was just to ensure that as many Microsoft employees as possible were trying Copilot and experimenting with AI assistance. To do that, we initially focused on monthly active usage (MAU). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But maturity is about more than just accessing a tool once a month. As adoption has progressed, we\u2019ve been getting more granular. That\u2019s possible because of how we structure our OKR lifecycles: Each measurement cycle lasts six months before we institute new key metrics, and we\u2019re always looking ahead to the next cycle to evaluate what data will be most useful for our next adoption phase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We capture these metrics through a combination of internal measurement tools and commercially available solutions that include <a href=\"https:\/\/learn.microsoft.com\/en-us\/viva\/insights\/org-team-insights\/copilot-dashboard-advanced-features\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Copilot Dashboard in Viva Insights<\/a>, the <a href=\"https:\/\/learn.microsoft.com\/en-us\/viva\/insights\/advanced\/analyst\/templates\/microsoft-365-copilot-adoption\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot Adoption Report<\/a>, and <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/admin\/misc\/experience-insights-dashboard?view=o365-worldwide\" target=\"_blank\" rel=\"noreferrer noopener\">the Experience Insights Dashboard in the Microsoft 365 admin center<\/a>. Using these tools, we can account for weekly and even daily usage, as well as slicing and dicing the data by role, internal organization, and region. We\u2019re also exploring Copilot distribution by app penetration to understand who\u2019s accessing Copilot through Word, Excel, Teams, or other vectors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the qualitative side, we use several options for employee listening. Adoption surveys and in-app sentiment checks provide always-on qualitative data. At the same time, we run listening campaigns through collaborative bug bashes, satisfaction surveys, community outreach through Viva Engage, focus groups, events like \u201cprompt-a-thons,\u201d and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These feedback channels help us understand different dimensions of how our employees think about Copilot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Net satisfaction:<\/strong> The overall positive or negative experience with Copilot.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Favorability:<\/strong> Whether Copilot makes employees more productive or faster at their work.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>AI-assisted hours:<\/strong> A measure of time saved through Copilot usage.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In the end, these parallel efforts mean we can collate robust datasets to track both quantitative usage data and qualitative feedback around the employee experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results that inform adoption<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft 365 Copilot adoption metrics are already providing helpful insights that help us ask the right questions to shape further usage across the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, app telemetry tells us that Microsoft employees use Copilot summarization more than any other feature. It also tells us that most of our users access Copilot through Teams instead of more comprehensive pathways like Graph-grounded Chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our telemetry team extrapolates that the high visibility of in-app prompts\u2014such as the ten-minute Teams meeting summarization reminder\u2014leads to more intuitive access to Copilot capabilities within the flow of work. We can use that information to report to the product group that visible Copilot prompts guide users into beneficial behaviors. We can also signal the adoption team that they might need to supplement less visible Copilot onramps with learning initiatives. That adoption guidance has only become possible as our measurement methods have matured.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From a qualitative perspective, Microsoft employees are deeply satisfied with Copilot. 76% report feeling satisfied with the tool, and 85% are using the tool regularly\u2014more than any other single Microsoft solution.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized is-resize\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Tom-Heath.png\" alt=\"A photo of Heath.\" class=\"wp-image-21131\" style=\"width:150px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Tom-Heath.png 500w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Tom-Heath-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Tom-Heath-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cA key learning was that a certain percentage of folks said they struggled to find time to learn. So, the change strategy needs to not only understand how to land Copilot, but also how to create a better environment for learning and encourage leaders to do so.<\/p>\n<cite>Tom Heath, senior business program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">But listening provides more in-depth information. Patterns of adoption are more illuminating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One example stands out. With early-career employees, we noticed a distinct arc in Copilot adoption behavior: initial delight and experimentation in the first three weeks of usage, a dip in enthusiasm from weeks three through 10, and then more consistent usage around the 11-week mark. Thanks to this insight, we can provide a consistent, predictable picture of how employees adopt Copilot over time and introduce change management interventions like skilling and reminders that can potentially address that midstream dip.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, it\u2019s important to examine these trends data carefully. If the current adoption for Copilot in Teams is 75%, we can ask why the other 25% of potential users are less engaged. Is it because they don\u2019t use Teams regularly? Is there a language issue? Is it simply a lack of knowledge about how to use the tool?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When employees say they don\u2019t see the value of Copilot for their work, we have a deeper conversation with those respondents to understand their challenges. In many of these follow-ups, we\u2019ve discovered that the difficulty isn\u2019t so much about the tool\u2019s capabilities, but about not having the knowledge and education they need to realize its value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA key learning was that a certain percentage of folks said they struggled to find time to learn,\u201d Heath says. \u201cSo, the change strategy needs to not only understand how to land Copilot, but also how to create a better environment for learning and encourage leaders to do so. Learning days, group learning, and gamification are all tactics you can use for this.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This kind of information has been extremely helpful for our change leaders, who use it to tailor their adoption efforts.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized is-resize\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Stephan-Kerametlian.png\" alt=\"A photo of Kerametlian.\" class=\"wp-image-20566\" style=\"width:150px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Stephan-Kerametlian.png 500w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Stephan-Kerametlian-300x300.png 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Stephan-Kerametlian-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThis is a fundamental way for us to stay in front of adoption and shape our strategy. When we see what the data\u2019s telling us, the trends that emerge, and how our employees feel about Copilot, it puts us in a position to shape both our technology and how we implement it.\u201d<\/p>\n<cite>Stephan Kerametlian, director of employee experience, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Like technology adoption itself, measuring change never stops maturing. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As we continue to track our internal Copilot adoption journey and usage, we\u2019ll keep digging down into new data and asking more directive, deeper questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis is a fundamental way for us to stay in front of adoption and shape our strategy,\u201d says Stephan Kerametlian, director of employee experience in Microsoft Digital. \u201cWhen we see what the data\u2019s telling us, the trends that emerge, and how our employees feel about Copilot, it puts us in a position to shape both our technology and how we implement it\u2014with people at the center.\u201d<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some suggestions for measuring the impact of Copilot at your company:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Don&#8217;t let your Objectives and Key Results lifecycles run too long,<\/strong> because things will evolve fast. Use an OKR while it\u2019s useful, and then develop more nuanced metrics for the next cycle.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Get a firm understanding of how employees are using core Microsoft products first<\/strong> (such as Word and Teams). This will establish product-level benchmarks, and then you can layer Copilot telemetry on top.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Don&#8217;t be discouraged when certain paths of inquiry don&#8217;t pan out.<\/strong> Negative results are part of the research process.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Make sure employee metadata is well-structured.<\/strong> This enables you to partition and measure your workforce effectively.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Let the data lead your questions.<\/strong> Examples include use versus non-use, where the usage occurs, and employee satisfaction. Establish the data, then ask why it looks the way it does.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Focus efforts on the outcomes you want.<\/strong> Identify benefits that employees demonstrably crave and learn what\u2019s holding them back, then build adoption efforts around those.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to help your employees accomplish more with Microsoft 365 Copilot? <a href=\"https:\/\/cm-edgetun.pages.dev\/en-ca\/microsoft-365\/business\/copilot-for-microsoft-365?OCID=InsideTrack_Product_10636\" target=\"_blank\" rel=\"noreferrer noopener\">Get started here<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\">Learn how AI is changing the future of work at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Read our Microsoft 365 Copilot deployment and adoption guide.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/copilot-for-microsoft-365-for-executives-sharing-our-internal-deployment-and-adoption-journey-at-microsoft\/\">Check out the Copilot deployment and adoption guide we prepared specifically for executives.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/defining-the-future-how-were-building-an-ai-powered-continuous-improvement-culture-at-microsoft\/\">See how we&#8217;re building a continuous improvement culture at Microsoft with AI.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\">Explore our guide to becoming a Frontier Firm in the AI era.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We\u2019re using new approaches to learning and development, community engagement and, of course, measuring success. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":21739,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[199,868,89,850,263,827],"coauthors":[622],"class_list":["post-17190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-digital-transformation","tag-end-user-services-and-support","tag-microsoft-365","tag-microsoft-365-copilot","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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