{"id":15243,"date":"2024-06-27T10:00:00","date_gmt":"2024-06-27T17:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=15243"},"modified":"2025-11-14T12:23:26","modified_gmt":"2025-11-14T20:23:26","slug":"driving-copilot-for-microsoft-365-adoption-with-an-assist-from-microsoft-viva","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-an-assist-from-microsoft-viva\/","title":{"rendered":"Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva"},"content":{"rendered":"\n

Effective adoption doesn\u2019t happen by accident.<\/p>\n\n\n\n

\"Microsoft<\/figure>\n\n\n\n

It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that process right is especially important.<\/p>\n\n\n\n

Fortunately, Microsoft Viva provides a powerful suite of tools that are well-suited to support our internal Microsoft 365 Copilot adoption.<\/p>\n\n\n\n

[Discover how Microsoft Viva can serve as a business transformation engine for your organization with our Readiness Guide.]<\/a><\/em><\/p>\n\n\n\n

New ways of working demand a modern approach to adoption<\/h2>\n\n\n\n

Microsoft 365 Copilot is an entirely new concept in workplace technology<\/a>. Still, some adoption principles hold true no matter the tool you\u2019re adopting.<\/p>\n\n\n\n

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\u201cFor any adoption strategy, the first thing we look at is the behavioral change we\u2019re really trying to drive,\u201d says David Laves, a director of business programs in Microsoft Digital, the company\u2019s IT organization. \u201cWe\u2019re looking for the key messages and value-added scenarios that will really stoke excitement for our users.\u201d<\/p>\n<\/blockquote>\n\n\n\n

From there, we strategize the vectors that will be most effective.<\/p>\n\n\n\n

It starts with an assessment that identifies the key parameters of the change. That includes several questions. Who\u2019s impacted? How extensive is the change? What are the barriers? What are the benefits? And most importantly, what\u2019s in it for the individual user?<\/p>\n\n\n\n

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\u201cIt can be a challenge to get access to our entire user base because of competing priorities,\u201d says Kevin Wooldridge, a senior director of Experiences and Devices in Microsoft Digital. \u201cEveryone has their own business goals and metrics they need to hit, and they need to know how Copilot will specifically improve their lives.\u201d<\/p>\n<\/blockquote>\n\n\n\n

The sheer size of our Copilot adoption efforts\u2014early this year we completed a company-wide rollout stretching across all 300,000 Microsoft employees and vendors\u2014meant that any change management efforts needed to operate at a massive scale while accounting for a phased approach that included pilot programs and organization-by-organization activations.<\/p>\n\n\n\n

\u201cTake the Greater China region as an example,\u201d says Kai Cheng, business program manager for Microsoft 365 Copilot in Microsoft Digital. \u201cWe have around 19,000 employees and vendors in our region, working across thirteen different organizations, so communication is always a big challenge for us.\u201d<\/p>\n\n\n\n

Driving Microsoft 365 Copilot adoption using Microsoft Viva<\/h2>\n\n\n\n

Our approach to deploying Microsoft 365 Copilot focuses on three main objectives:<\/p>\n\n\n\n