{"id":11953,"date":"2023-08-03T03:00:27","date_gmt":"2023-08-03T10:00:27","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?p=11953"},"modified":"2023-08-03T13:18:40","modified_gmt":"2023-08-03T20:18:40","slug":"informing-the-influencers-the-microsoft-365-experience-insights-dashboard-empowers-adoption","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/informing-the-influencers-the-microsoft-365-experience-insights-dashboard-empowers-adoption\/","title":{"rendered":"Informing the influencers: The Microsoft 365 Experience insights dashboard empowers adoption"},"content":{"rendered":"

\"MicrosoftA new trend is emerging in IT.<\/p>\n

Technical professionals are increasingly responsible for supporting adoption activities and helping their organizations ensure they\u2019re maximizing their tech investments and making important technology decisions. As a result of these trends, a new category of role is springing up within and alongside IT departments: the technology decision influencer (TDI).<\/p>\n

To support their work, we designed the Experience insights dashboard, a new feature for the Microsoft 365 admin center that\u2019s now available as a public preview for our customers. It provides crucial insights for TDIs across product usage, feedback, views on help articles, and more.<\/p>\n

Within Microsoft, the dashboard is helping our change management professionals understand how employees use Microsoft 365, their pain points, and where they need support. As a result, we\u2019re driving more streamlined, effective, compliant usage across our organization.<\/p>\n

[<\/em><\/strong>Read more about a foundation for modern collaboration: Microsoft 365 bolsters teamwork.<\/em><\/a> Discover how Microsoft used change management best practices to launch a new business intelligence platform.<\/em><\/a> Explore how Microsoft enables a modern support experience.<\/em><\/a> Unpack how Microsoft communicates with employees directly using Teams.<\/em><\/a>]<\/em><\/p>\n

Connecting IT and business through technology decision influencers<\/strong><\/h2>\n

The rise of the TDI is closely linked to rapid changes in the working world. Fast-moving digital transformation combined with the move to hybrid work and the consumerization of IT mean that technical professionals are responsible for going the extra mile to empower users. They help employees do more with less, create a positive experience for users, and ensure their companies get the most out of their IT investments.<\/p>\n

 <\/p>\n

\"The
Technology decision influencers represent a new category of role that liaises between IT divisions and business operations.<\/figcaption><\/figure>\n

At their core, TDI roles are about empowering users to find the best technology to meet their needs while ensuring their tools are secure, compliant, cost-efficient, and as simple as possible for IT to manage. Those outcomes largely rely on using their technology properly and effectively.<\/p>\n

\u201cWhen people aren\u2019t using the whole experience, it can make them dissatisfied with the product,\u201d says Amisha Bhatia, principal product manager for Microsoft 365 admin center. \u201cSometimes you have to train people how to use a tool properly for them to really start maximizing its benefits.”<\/p>\n

But to help employees get the full benefit of the technology they use while influencing organizational technology investments, TDIs need the right kinds of data. That includes usage behaviors, feedback, and even the kinds of support material users access when they\u2019re having trouble.<\/p>\n

\u201cYour Microsoft 365 tenant is a great source of information about the actions users take every day, but we need to balance a respect for privacy with making that data easily accessible,\u201d says David Johnson, principal program manager architect with Microsoft Digital Employee Experience, our internal IT organization. \u201cAbstracting user data up from those individual actions is incredibly valuable because it helps adoption specialists identify where we need to scale as a tenant and what divisions they need to support.”<\/p>\n

We saw an opportunity to make that data available for Microsoft 365 users through the Experience insights dashboard.<\/p>\n

Insights that influence decisions and enable adoption<\/h2>\n

The Experience insights dashboard<\/a> represents the recognition of IT\u2019s changing role and how administrative features can support it. Previously, administrative tools were purely focused on deployment and configuration\u2014a way for IT teams to keep the lights on for organizations.<\/p>\n

With the change we\u2019re seeing over the last couple of years in these more prominent TDI roles, we\u2019re building Microsoft 365 admin center experiences that expand on IT\u2019s new and evolving responsibilities.<\/p>\n

\u2014Amisha Bhatia, principal product manager, Microsoft 365 admin center<\/p>\n<\/blockquote>\n

Experience insights is the key to a whole new model. It enables three core functions for TDIs:<\/p>\n