{"id":24191,"date":"2026-06-11T09:00:00","date_gmt":"2026-06-11T16:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?page_id=24191"},"modified":"2026-08-27T15:50:14","modified_gmt":"2026-08-27T22:50:14","slug":"customer-zero","status":"publish","type":"page","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/customer-zero\/","title":{"rendered":"Customer Zero"},"content":{"rendered":"\n<div class=\"wp-block-group msit-product-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-00b8c715 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-808c8a57 wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading has-rd-heading-h-2-font-size\" style=\"margin-top:var(--wp--preset--spacing--rd-xs);margin-bottom:var(--wp--preset--spacing--rd-xs)\">Customer Zero: Inside Microsoft\u2019s AI Transformation<\/h1>\n\n\n\n<p class=\"has-rd-paragraph-lg-font-size wp-block-paragraph\">Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, operational lessons, and leadership insights to help drive your own transformation.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-eae88d79 wp-block-columns-is-layout-flex has-2-columns\" style=\"margin-top:var(--wp--preset--spacing--rd-s)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-1 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7cc9d8bb wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25500 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-and-copilot tag-automation tag-change-management tag-customer-zero tag-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: Prioritizing AI transformation opportunities in Microsoft Finance\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-09-24T08:30:00-07:00\">September 24, 2026<\/time><\/div>\n\n<h3 class=\"has-link-color wp-elements-1 wp-block-post-title\"><a data-bi-cN=\"Read blog: Prioritizing AI transformation opportunities in Microsoft Finance\" data-bi-id=\"25500\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/prioritizing-ai-transformation-opportunities-in-microsoft-finance\/\" target=\"_self\" >Prioritizing AI transformation opportunities in Microsoft Finance<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams and functions can&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-2 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7d35548f wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25145 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office category-it-strategy tag-ai tag-automation tag-business-applications tag-change-management tag-corporate-functions tag-customer-zero tag-digital-worker tag-employee-experience tag-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: From AI ambition to enterprise execution: Our Customer Zero journey\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-08-20T09:00:00-07:00\">August 20, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-2 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: From AI ambition to enterprise execution: Our Customer Zero journey\" data-bi-id=\"25145\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/from-ai-ambition-to-enterprise-execution-our-customer-zero-journey\/\" target=\"_self\" >From AI ambition to enterprise execution: Our Customer Zero journey<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-24937 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-change-management tag-cloud-platform tag-customer-zero tag-digital-worker tag-employee-experience m-blog-post\">\n\n<div data-bi-tN=\"Post card: How Microsoft built an AI coach to scale personalized sales training\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-07-30T09:15:00-07:00\">July 30, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-3 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: How Microsoft built an AI coach to scale personalized sales training\" data-bi-id=\"24937\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/how-microsoft-built-an-ai-coach-to-scale-personalized-sales-training\/\" target=\"_self\" >How Microsoft built an AI coach to scale personalized sales training<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-24720 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-and-copilot tag-automation tag-business-applications tag-corporate-functions tag-customer-zero tag-digital-worker m-blog-post\">\n\n<div data-bi-tN=\"Post card: Streamlining business operations at Microsoft with an AI toolkit\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-07-23T09:00:00-07:00\">July 23, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-4 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Streamlining business operations at Microsoft with an AI toolkit\" data-bi-id=\"24720\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/streamlining-business-operations-at-microsoft-with-an-ai-toolkit\/\" target=\"_self\" >Streamlining business operations at Microsoft with an AI toolkit<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-24357 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-and-copilot tag-change-management tag-customer-zero tag-data tag-data-and-analytics tag-employee-experience m-blog-post\">\n\n<div data-bi-tN=\"Post card: From data sprawl to AI-driven seller insights at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-18T08:15:00-07:00\">June 18, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-5 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: From data sprawl to AI-driven seller insights at Microsoft\" data-bi-id=\"24357\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/from-data-sprawl-to-ai-driven-seller-insights-at-microsoft\/\" target=\"_self\" >From data sprawl to AI-driven seller insights at Microsoft<\/a><\/h5><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n\n\n<article class=\"wp-block-post post-21288 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-firm category-it-strategy category-microsoft-digital tag-ai tag-ai-and-copilot tag-change-management tag-core-it tag-customer-zero tag-digital-worker tag-employee-experience tag-governance tag-it-operations m-blog-post wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: Becoming a Frontier Firm: Our IT playbook for the AI era\" class=\"wp-block-columns has-border-color has-outlines-border-color is-layout-flex wp-container-core-columns-is-layout-7d1ce28f wp-block-columns-is-layout-flex has-2-columns wp-block-null\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--rd-m);padding-right:var(--wp--preset--spacing--rd-m);padding-bottom:var(--wp--preset--spacing--rd-m);padding-left:var(--wp--preset--spacing--rd-m)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-4af71039 wp-block-column-is-layout-flow\"><h3 style=\"font-style:normal;font-weight:600;line-height:1.3;margin-bottom:14px\" class=\"has-link-color wp-elements-8 wp-block-post-title has-text-color has-black-111-color has-rd-heading-h-3-font-size\"><a data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\" >Becoming a Frontier Firm: Our IT playbook for the AI era<\/a><\/h3>\n\n<div style=\"line-height:1.4;margin-bottom:var(--wp--preset--spacing--rd-xs)\" class=\"wp-block-post-excerpt has-rd-paragraph-xl-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Microsoft Digital, the company\u2019s IT team, is rapidly transforming into a Frontier IT Firm\u2014an organization fundamentally restructured for the AI&hellip; <\/p><\/div>\n\n<a aria-label=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" style=\"font-style:normal;font-weight:600;line-height:1.4\" class=\"wp-elements-9 wp-block-read-more has-text-color has-black-111-color has-rd-heading-h-5-font-size\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\">READ BLOG &gt;<span class=\"screen-reader-text\">: Becoming a Frontier Firm: Our IT playbook for the AI era<\/span><\/a><\/div>\n<\/div>\n\n<\/article>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading\" style=\"margin-bottom:var(--wp--preset--spacing--rd-xs)\">More Customer Zero stories<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-ad04d25d wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25505 post type-post status-publish format-standard has-post-thumbnail hentry category-microsoft-digital tag-ai tag-automation tag-change-management tag-customer-zero tag-developer-and-automation tag-digital-worker tag-governance tag-modern-work tag-security-and-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: From the field: How agentic AI is reshaping adoption at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10944-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-09-24T08:45:00-07:00\">September 24, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-10 wp-block-post-title\"><a data-bi-cN=\"Read blog: From the field: How agentic AI is reshaping adoption at Microsoft\" data-bi-id=\"25505\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/from-the-field-how-agentic-ai-is-reshaping-adoption-at-microsoft\/\" target=\"_self\" >From the field: How agentic AI is reshaping adoption at Microsoft<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-25500 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-and-copilot tag-automation tag-change-management tag-customer-zero tag-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: Prioritizing AI transformation opportunities in Microsoft Finance\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-09-24T08:30:00-07:00\">September 24, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-11 wp-block-post-title\"><a data-bi-cN=\"Read blog: Prioritizing AI transformation opportunities in Microsoft Finance\" data-bi-id=\"25500\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/prioritizing-ai-transformation-opportunities-in-microsoft-finance\/\" target=\"_self\" >Prioritizing AI transformation opportunities in Microsoft Finance<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-25436 post type-post status-publish format-standard has-post-thumbnail hentry category-microsoft-digital tag-business-applications tag-customer-zero tag-data tag-governance tag-network-and-infrastructure m-blog-post\">\n\n<div data-bi-tN=\"Post card: Transforming the data foundation behind our datacenter expansion at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10890-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-09-17T09:00:00-07:00\">September 17, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-12 wp-block-post-title\"><a data-bi-cN=\"Read blog: Transforming the data foundation behind our datacenter expansion at Microsoft\" data-bi-id=\"25436\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/transforming-the-data-foundation-behind-our-datacenter-expansion-at-microsoft\/\" target=\"_self\" >Transforming the data foundation behind our datacenter expansion at Microsoft<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">The team building our datacenters here at Microsoft needed to get organized. Microsoft Cloud Operations + Innovation (CO+I), our organization&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-rd-heading-h-5-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bc26b791 wp-block-buttons-is-layout-flex\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;margin-top:var(--wp--preset--spacing--rd-xxxl);margin-bottom:var(--wp--preset--spacing--rd-xxl);line-height:1.5\">\n<div class=\"wp-block-button\"><a data-bi-cN=\"Link: View all Customer Zero\"class=\"wp-block-button__link has-white-color has-microsoft-cta-link-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/tag\/customer-zero\/\" style=\"padding-top:16px;padding-right:36px;padding-bottom:16px;padding-left:36px\">View all Customer Zero<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Zero: Inside Microsoft\u2019s AI Transformation Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":24580,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"coauthors":[138],"class_list":["post-24191","page","type-page","status-publish","has-post-thumbnail","hentry","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Inside Track - Customer Zero<\/title>\n<meta name=\"description\" content=\"Learn more about our Customer Zero journey to drive the company\u2019s AI transformation and to share those learnings with executive leaders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/customer-zero\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside Track - 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