{"id":24191,"date":"2026-06-11T09:00:00","date_gmt":"2026-06-11T16:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/?page_id=24191"},"modified":"2026-08-27T15:50:14","modified_gmt":"2026-08-27T22:50:14","slug":"customer-zero","status":"publish","type":"page","link":"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/customer-zero\/","title":{"rendered":"Customer Zero"},"content":{"rendered":"\n<div class=\"wp-block-group msit-product-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-00b8c715 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-808c8a57 wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading has-rd-heading-h-2-font-size\" style=\"margin-top:var(--wp--preset--spacing--rd-xs);margin-bottom:var(--wp--preset--spacing--rd-xs)\">Customer Zero: Inside Microsoft\u2019s AI Transformation<\/h1>\n\n\n\n<p class=\"has-rd-paragraph-lg-font-size wp-block-paragraph\">Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, operational lessons, and leadership insights to help drive your own transformation.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-eae88d79 wp-block-columns-is-layout-flex has-2-columns\" style=\"margin-top:var(--wp--preset--spacing--rd-s)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-1 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7cc9d8bb wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25813 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-company tag-ai tag-ai-and-copilot tag-customer-zero tag-governance tag-security m-blog-post\">\n\n<div data-bi-tN=\"Post card: Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10931-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-10-22T09:00:00-07:00\">October 22, 2026<\/time><\/div>\n\n<h3 class=\"has-link-color wp-elements-1 wp-block-post-title\"><a data-bi-cN=\"Read blog: Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey\" data-bi-id=\"25813\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/scaling-ai-responsibly-at-microsoft-lessons-from-our-customer-zero-journey\/\" target=\"_self\" >Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">As we move from AI experimentation to enterprise-scale deployment, a new challenge is emerging: How do we govern thousands of AI agents, workflows, and copilots across Microsoft without&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-2 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7d35548f wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25500 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-company tag-ai tag-ai-and-copilot tag-automation tag-change-management tag-customer-zero tag-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: Prioritizing AI transformation opportunities in Microsoft Finance\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/09\/10930-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-09-24T08:30:00-07:00\">September 24, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-2 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Prioritizing AI transformation opportunities in Microsoft Finance\" data-bi-id=\"25500\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/prioritizing-ai-transformation-opportunities-in-microsoft-finance\/\" target=\"_self\" >Prioritizing AI transformation opportunities in Microsoft Finance<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-25145 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-company category-it-strategy tag-ai tag-automation tag-business-applications tag-change-management tag-corporate-functions tag-customer-zero tag-digital-worker tag-employee-experience tag-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: From AI ambition to enterprise execution: Our Customer Zero journey\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/08\/10889-Hero_image_2-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-08-20T09:00:00-07:00\">August 20, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-3 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: From AI ambition to enterprise execution: Our Customer Zero journey\" data-bi-id=\"25145\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/from-ai-ambition-to-enterprise-execution-our-customer-zero-journey\/\" target=\"_self\" >From AI ambition to enterprise execution: Our Customer Zero journey<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-24937 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-company tag-ai tag-change-management tag-cloud-platform tag-customer-zero tag-digital-worker tag-employee-experience m-blog-post\">\n\n<div data-bi-tN=\"Post card: How Microsoft built an AI coach to scale personalized sales training\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10904-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-07-30T09:15:00-07:00\">July 30, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-4 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: How Microsoft built an AI coach to scale personalized sales training\" data-bi-id=\"24937\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/how-microsoft-built-an-ai-coach-to-scale-personalized-sales-training\/\" target=\"_self\" >How Microsoft built an AI coach to scale personalized sales training<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-24720 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-company tag-ai tag-ai-and-copilot tag-automation tag-business-applications tag-corporate-functions tag-customer-zero tag-digital-worker m-blog-post\">\n\n<div data-bi-tN=\"Post card: Streamlining business operations at Microsoft with an AI toolkit\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/07\/10903-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-07-23T09:00:00-07:00\">July 23, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-5 wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Streamlining business operations at Microsoft with an AI toolkit\" data-bi-id=\"24720\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/streamlining-business-operations-at-microsoft-with-an-ai-toolkit\/\" target=\"_self\" >Streamlining business operations at Microsoft with an AI toolkit<\/a><\/h5><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n\n\n<article class=\"wp-block-post post-21288 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-firm category-it-strategy category-microsoft-digital tag-ai tag-ai-and-copilot tag-change-management tag-core-it tag-customer-zero tag-digital-worker tag-employee-experience tag-governance tag-it-operations m-blog-post wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: Becoming a Frontier Firm: Our IT playbook for the AI era\" class=\"wp-block-columns has-border-color has-outlines-border-color is-layout-flex wp-container-core-columns-is-layout-7d1ce28f wp-block-columns-is-layout-flex has-2-columns wp-block-null\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--rd-m);padding-right:var(--wp--preset--spacing--rd-m);padding-bottom:var(--wp--preset--spacing--rd-m);padding-left:var(--wp--preset--spacing--rd-m)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-4af71039 wp-block-column-is-layout-flow\"><h3 style=\"font-style:normal;font-weight:600;line-height:1.3;margin-bottom:14px\" class=\"has-link-color wp-elements-8 wp-block-post-title has-text-color has-black-111-color has-rd-heading-h-3-font-size\"><a data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\" >Becoming a Frontier Firm: Our IT playbook for the AI era<\/a><\/h3>\n\n<div style=\"line-height:1.4;margin-bottom:var(--wp--preset--spacing--rd-xs)\" class=\"wp-block-post-excerpt has-rd-paragraph-xl-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Microsoft Digital, the company\u2019s IT team, is rapidly transforming into a Frontier IT Firm\u2014an organization fundamentally restructured for the AI&hellip; <\/p><\/div>\n\n<a aria-label=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" style=\"font-style:normal;font-weight:600;line-height:1.4\" class=\"wp-elements-9 wp-block-read-more has-text-color has-black-111-color has-rd-heading-h-5-font-size\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\">READ BLOG &gt;<span class=\"screen-reader-text\">: Becoming a Frontier Firm: Our IT playbook for the AI era<\/span><\/a><\/div>\n<\/div>\n\n<\/article>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading\" style=\"margin-bottom:var(--wp--preset--spacing--rd-xs)\">More Customer Zero stories<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-ad04d25d wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-25995 post type-post status-publish format-standard has-post-thumbnail hentry category-office-of-the-ciso tag-ai tag-ai-and-copilot tag-automation tag-citizen-development tag-customer-zero tag-developer-and-automation tag-digital-worker tag-governance tag-security tag-security-and-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: Securing low-code platforms at Microsoft in the age of AI\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10934-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-11-05T09:00:00-08:00\">November 5, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-10 wp-block-post-title\"><a data-bi-cN=\"Read blog: Securing low-code platforms at Microsoft in the age of AI\" data-bi-id=\"25995\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/securing-low-code-platforms-at-microsoft-in-the-age-of-ai\/\" target=\"_self\" >Securing low-code platforms at Microsoft in the age of AI<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Low-code platforms such as Microsoft Power Platform and Microsoft Copilot Studio help our employees build apps, automate routine work, connect&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-25990 post type-post status-publish format-standard has-post-thumbnail hentry category-microsoft-digital tag-ai tag-change-management tag-customer-zero tag-employee-experience m-blog-post\">\n\n<div data-bi-tN=\"Post card: Beyond translation: How we\u2019re making Microsoft Copilot work better in Japanese\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/11\/10969-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-11-05T08:45:00-08:00\">November 5, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-11 wp-block-post-title\"><a data-bi-cN=\"Read blog: Beyond translation: How we\u2019re making Microsoft Copilot work better in Japanese\" data-bi-id=\"25990\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/beyond-translation-how-were-making-microsoft-copilot-work-better-in-japanese\/\" target=\"_self\" >Beyond translation: How we\u2019re making Microsoft Copilot work better in Japanese<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">As we rolled out Microsoft Copilot across Microsoft, our employees and customers in Japan made one thing clear: Accurate translation&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-25790 post type-post status-publish format-standard has-post-thumbnail hentry category-microsoft-digital tag-ai tag-ai-and-copilot tag-change-management tag-customer-zero tag-data tag-data-and-analytics tag-governance tag-security-and-governance m-blog-post\">\n\n<div data-bi-tN=\"Post card: Deploying AI with employee councils: An IT playbook from Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image.jpg 2300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image-1024x576.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image-768x432.jpg 768w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image-1536x863.jpg 1536w, https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/uploads\/prod\/2026\/10\/10853-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-10-29T09:00:00-07:00\">October 29, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-12 wp-block-post-title\"><a data-bi-cN=\"Read blog: Deploying AI with employee councils: An IT playbook from Microsoft\" data-bi-id=\"25790\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/deploying-ai-with-employee-councils-an-it-playbook-from-microsoft\/\" target=\"_self\" >Deploying AI with employee councils: An IT playbook from Microsoft<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Bringing employee voices into our AI decision-making The early phase of enterprise AI can be a little chaotic, and that\u2019s&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-rd-heading-h-5-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bc26b791 wp-block-buttons-is-layout-flex\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;margin-top:var(--wp--preset--spacing--rd-xxxl);margin-bottom:var(--wp--preset--spacing--rd-xxl);line-height:1.5\">\n<div class=\"wp-block-button\"><a data-bi-cN=\"Link: View all Customer Zero\"class=\"wp-block-button__link has-white-color has-microsoft-cta-link-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/tag\/customer-zero\/\" style=\"padding-top:16px;padding-right:36px;padding-bottom:16px;padding-left:36px\">View all Customer Zero<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Zero: Inside Microsoft\u2019s AI Transformation Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":24580,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"coauthors":[138],"class_list":["post-24191","page","type-page","status-publish","has-post-thumbnail","hentry","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Inside Track - Customer Zero<\/title>\n<meta name=\"description\" content=\"Learn more about our Customer Zero journey to drive the company\u2019s AI transformation and to share those learnings with executive leaders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/insidetrack\/blog\/customer-zero\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside Track - 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