Hardware protection, warranty, and repair

Hardware warranty

Warranty terms

Check your Microsoft warranty

Update your warranty with your proof-of-purchase

Get service from Microsoft

How to get service or repair for Surface

Start a service order for a personal device

View Surface service options for Business and Education

Authorized service provider support

Find a location for in-person support

For Surface for Business, look for an ASP in your region

Microsoft Protection Plans

Learn more about Microsoft Protection Plans

For Surface for Business, visit Microsoft Surface Warranty & Protection Plans

Find the serial number of your device

There are several ways you can find the serial number for your Microsoft or Surface device or accessory.

Out of warranty service

If your device is no longer covered by the standard limited warranty or Microsoft Complete, you may be eligible for out-of-warranty services.

Self-repair

Self-repair and the available replacement components are intended for out-of-warranty repair by skilled technicians using a select range of replacement components and service guides.

Service and repair for Surface

Out-of-warranty service cost

How to prepare for service

Check order status, cancel the order, or print a shipping label

How to set up after service

Other warranty and service info

Microsoft PC Accessory warranty

Microsoft License Terms

Product safety guidelines

Surface regulatory information

Technical support

For technical support, open the Surface app, describe your problem and select Get Help.

Community support

Communities can help you ask questions, and hear from experts with rich knowledge. Ask the Community.

Other support

If you can't use your Surface or have a question about something else, open Get Help to get other support online.