{"id":118,"date":"2017-02-02T13:46:17","date_gmt":"2017-02-02T21:46:17","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/industry\/uncategorized\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/"},"modified":"2017-02-02T13:46:17","modified_gmt":"2017-02-02T21:46:17","slug":"the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/","title":{"rendered":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents"},"content":{"rendered":"<p><em>\u00ab\u00a0Les chefs de file de l\u2019\u00e8re num\u00e9rique g\u00e9n\u00e8rent en moyenne 100\u00a0millions\u00a0$ de plus en b\u00e9n\u00e9fice d\u2019exploitation chaque ann\u00e9e.\u00a0\u00bb<\/em><\/p>\n<p>\u2013\u00a0Keystone Strategy Interviews, octobre\u00a02015 \u00e0 mars\u00a02016<\/p>\n<p>Le monde est sur le point de conna\u00eetre une r\u00e9volution des TI qui va chambouler la mani\u00e8re dont nous vivons, travaillons et interagissons. Ces changements arrivent \u00e0 toute vitesse et am\u00e8nent de nouveaux produits et mod\u00e8les d\u2019affaires qui perturbent les diff\u00e9rents secteurs, rehaussent le marketing et le d\u00e9veloppement de produit pour satisfaire des clients hyperconnect\u00e9s et repoussent les normes de TI \u00e0 des niveaux sup\u00e9rieurs pour soutenir une main-d\u2019\u0153uvre principalement mobile. Les entreprises mettent leurs outils \u00e0 jour pour prendre en charge les employ\u00e9s qui font du t\u00e9l\u00e9travail et poss\u00e8dent plusieurs appareils alors m\u00eame qu\u2019<a href=\"http:\/\/www.cnbc.com\/2015\/07\/20\/survey-shows-growing-us-shortage-of-skilled-labor.html\" target=\"_blank\">une p\u00e9nurie de main-d\u2019\u0153uvre qualifi\u00e9e se profile<\/a>. Le principal moteur de cette transformation num\u00e9rique r\u00e9volutionnaire est l\u2019<a href=\"http:\/\/www.theinternetofyourthings.com\/\" target=\"_blank\">Internet des objets<\/a> (IdO), qui se compose de solutions connect\u00e9es et intelligentes qui ex\u00e9cutent des proc\u00e9d\u00e9s internes et d\u2019autres proc\u00e9d\u00e9s \u00e0 l\u2019intention des clients. Si vous ne savez pas par o\u00f9 commencer avec l\u2019IdO, comment devez-vous proc\u00e9der? Et comment parviendrez-vous \u00e0 rejoindre la r\u00e9volution num\u00e9rique tout en g\u00e9rant les proc\u00e9d\u00e9s et syst\u00e8mes de tous les jours qui permettent \u00e0 votre entreprise de garder ses portes ouvertes? La premi\u00e8re \u00e9tape est de pr\u00e9parer un plan clair. Commencez par d\u00e9cider quel aspect de votre entreprise vous d\u00e9sirez am\u00e9liorer en premier. Pour vous aider \u00e0 vous lancer, Microsoft a d\u00e9termin\u00e9 quatre\u00a0aspects essentiels d\u2019une transformation num\u00e9rique\u00a0:<\/p>\n<ul>\n<li>interagir avec les clients<\/li>\n<li>Outiller les employ\u00e9s<\/li>\n<li>Optimiser les op\u00e9rations<\/li>\n<li>Transformer les produits<\/li>\n<\/ul>\n<p>Peu importe les tendances en TI, conna\u00eetre et comprendre les besoins de vos clients et y r\u00e9agir est prioritaire. La meilleure voie par laquelle bon nombre d\u2019entreprises peuvent d\u00e9marrer leur transformation num\u00e9rique (et d\u00e9gager des revenus suppl\u00e9mentaires) consiste \u00e0 se concentrer d\u2019abord sur les interactions avec les clients. <strong>Les avantages de devenir une entreprise essentiellement num\u00e9rique<\/strong> Une transformation num\u00e9rique ne se limite pas \u00e0 l\u2019aspect technologique. L\u2019id\u00e9e est de d\u00e9velopper une vision plus unifi\u00e9e et connect\u00e9e des fonctions de base de votre entreprise et de rendre ces fonctions plus souples. En disposant d\u2019une telle souplesse, vous pourrez affronter tout ce que l\u2019avenir vous r\u00e9serve. Et une fois que vous serez plus au fait de vos interactions avec les clients, vos employ\u00e9s pourront livrer l\u2019essentiel de votre message d\u2019une fa\u00e7on plus personnalis\u00e9e et harmonieuse. <strong>Interaction avec les clients\u00a0: la transformation commence par une simple \u00e9tape<\/strong> Pour se joindre \u00e0 la r\u00e9volution, les organisations adoptent une approche dite de \u00ab\u00a0gradualisme rapide\u00a0\u00bb\u00a0: elles d\u00e9terminent ce que constitue la r\u00e9ussite et modifient graduellement leurs structures en place pour les am\u00e9liorer. Par exemple, en ce qui concerne les interactions avec les clients, votre entreprise peut chercher des moyens plus holistiques pour\u00a0:<\/p>\n<ul>\n<li>aborder la question d\u2019une d\u00e9marche centr\u00e9e sur le client \u00e0 l\u2019\u00e9chelle de l\u2019entreprise;<\/li>\n<li>rejoindre les clients et personnaliser les interactions avec eux;<\/li>\n<li>utiliser les donn\u00e9es pour comprendre ce que les consommateurs d\u00e9sirent actuellement;<\/li>\n<li>faire collaborer les chefs de file du marketing avec le service des TI pour choisir les outils et solutions strat\u00e9giques ad\u00e9quats.<\/li>\n<\/ul>\n<p>C\u2019est l\u00e0 une chance de remodeler vos interactions avec les clients de la mani\u00e8re qui convient le mieux \u00e0 votre organisation. Vos clients se trouvent sur des dizaines de canaux o\u00f9 ils se renseignent et discutent au sujet de diff\u00e9rentes marques \u2013 les occasions de vous joindre \u00e0 la conversation sont innombrables. B\u00e2tissez votre nouvelle solution en vous fondant sur des outils et des technologies que vous utilisez d\u00e9j\u00e0, comme\u00a0:<\/p>\n<ul>\n<li>les capacit\u00e9s d\u2019\u00e9coute et de communication des r\u00e9seaux sociaux;<\/li>\n<li>vos donn\u00e9es actuelles, pour b\u00e2tir un portrait exhaustif de vos relations avec les clients;<\/li>\n<li>des feuilles de route, qui vous m\u00e8neront \u00e0 de meilleures interactions une \u00e9tape \u00e0 la fois.<\/li>\n<\/ul>\n<p>Lancez-vous en grand ou commencez par un projet plus modeste, puis int\u00e9grez un par un les autres piliers de la transformation num\u00e9rique\u00a0: <a href=\"https:\/\/enterprise.microsoft.com\/en-us\/articles\/roles\/it-leader\/the-future-is-digital-empowering-employees-to-lead-a-transformative-culture\/\" target=\"_blank\">outiller les employ\u00e9s<\/a>, <a href=\"https:\/\/enterprise.microsoft.com\/en-us\/articles\/roles\/it-leader\/the-future-is-digital-optimizing-operations-to-enable-transformation\/\" target=\"_blank\">optimiser les op\u00e9rations<\/a> et <a href=\"https:\/\/enterprise.microsoft.com\/en-us\/articles\/roles\/it-leader\/future-digital-transforming-products-innovating-new-business-models\/\" target=\"_blank\">transformer les produits<\/a>. Comme chaque entreprise se trouve \u00e0 un stade de maturit\u00e9 num\u00e9rique diff\u00e9rent, Microsoft a con\u00e7u un mod\u00e8le qui vous aidera \u00e0 mener votre organisation sur la voie d\u2019une transformation num\u00e9rique compl\u00e8te. Pour plus de renseignements, des exemples concrets et des r\u00e9ponses sur la fa\u00e7on de cr\u00e9er une feuille de route vers votre transformation en entreprise num\u00e9rique, t\u00e9l\u00e9chargez le livre \u00e9lectronique <a href=\"https:\/\/info.microsoft.com\/Enterprise_EN-US_ITDM_DTebook_RegistrationPage.html?ls=Website&amp;lsd=eam_corp_en-us_vnext_itdm\" target=\"_blank\"><em>Your Roadmap for a Digital-First Business (Transformation chez Microsoft)<\/em><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gardez une longueur d\u2019avance sur les technologies perturbatrices en vous dotant d\u2019un plan d\u00e9taill\u00e9 pour la transformation num\u00e9rique de votre entreprise. Commencez par la base avec un \u00e9l\u00e9ment d\u2019affaires essentiel \u2013 de meilleures interactions avec le client \u2013 et d\u00e9veloppez \u00e0 partir de l\u00e0.<\/p>\n","protected":false},"author":78,"featured_media":221,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1],"post_tag":[],"content-type":[],"coauthors":[50],"class_list":["post-118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft\" \/>\n<meta property=\"og:description\" content=\"Gardez une longueur d\u2019avance sur les technologies perturbatrices en vous dotant d\u2019un plan d\u00e9taill\u00e9 pour la transformation num\u00e9rique de votre entreprise. Commencez par la base avec un \u00e9l\u00e9ment d\u2019affaires essentiel \u2013 de meilleures interactions avec le client \u2013 et d\u00e9veloppez \u00e0 partir de l\u00e0.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/\" \/>\n<meta property=\"og:site_name\" content=\"Blogues de l&#039;industrie Microsoft\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-02T21:46:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"290\" \/>\n\t<meta property=\"og:image:height\" content=\"125\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"L\u2019\u00e9quipe Enterprise\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/\"},\"author\":[{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/author\\\/lequipe-enterprise\\\/\",\"@type\":\"Person\",\"@name\":\"L\u2019\u00e9quipe Enterprise\"}],\"headline\":\"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents\",\"datePublished\":\"2017-02-02T21:46:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/\"},\"wordCount\":829,\"publisher\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2017\\\/03\\\/blogimage_engagecustomersA_thumbnail.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/\",\"name\":\"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2017\\\/03\\\/blogimage_engagecustomersA_thumbnail.jpg\",\"datePublished\":\"2017-02-02T21:46:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2017\\\/03\\\/blogimage_engagecustomersA_thumbnail.jpg\",\"contentUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2017\\\/03\\\/blogimage_engagecustomersA_thumbnail.jpg\",\"width\":290,\"height\":125},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/uncategorized\\\/2017\\\/02\\\/02\\\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/\",\"name\":\"Blogues de l&#039;industrie Microsoft\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#organization\",\"name\":\"Blogues de l'industrie Microsoft\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2019\\\/08\\\/Microsoft-Logo.png\",\"contentUrl\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2019\\\/08\\\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Blogues de l'industrie Microsoft\"},\"image\":{\"@id\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/fr-ca\\\/industry\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/","og_locale":"en_US","og_type":"article","og_title":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft","og_description":"Gardez une longueur d\u2019avance sur les technologies perturbatrices en vous dotant d\u2019un plan d\u00e9taill\u00e9 pour la transformation num\u00e9rique de votre entreprise. Commencez par la base avec un \u00e9l\u00e9ment d\u2019affaires essentiel \u2013 de meilleures interactions avec le client \u2013 et d\u00e9veloppez \u00e0 partir de l\u00e0.","og_url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/","og_site_name":"Blogues de l&#039;industrie Microsoft","article_published_time":"2017-02-02T21:46:17+00:00","og_image":[{"width":290,"height":125,"url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"L\u2019\u00e9quipe Enterprise","Est. reading time":"3 min read"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#article","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/"},"author":[{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/author\/lequipe-enterprise\/","@type":"Person","@name":"L\u2019\u00e9quipe Enterprise"}],"headline":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents","datePublished":"2017-02-02T21:46:17+00:00","mainEntityOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/"},"wordCount":829,"publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/","url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/","name":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents - Blogues de l&#039;industrie Microsoft","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#primaryimage"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg","datePublished":"2017-02-02T21:46:17+00:00","breadcrumb":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#primaryimage","url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg","contentUrl":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2017\/03\/blogimage_engagecustomersA_thumbnail.jpg","width":290,"height":125},{"@type":"BreadcrumbList","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/uncategorized\/2017\/02\/02\/the-future-is-digital-engaging-customers-in-the-age-of-intelligent-processes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"L\u2019avenir est num\u00e9rique\u00a0: interagir avec les clients \u00e0 l\u2019\u00e8re des proc\u00e9d\u00e9s intelligents"}]},{"@type":"WebSite","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#website","url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/","name":"Blogues de l&#039;industrie Microsoft","description":"","publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#organization","name":"Blogues de l'industrie Microsoft","url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-content\/uploads\/sites\/24\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Blogues de l'industrie Microsoft"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/posts\/118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/users\/78"}],"replies":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/comments?post=118"}],"version-history":[{"count":0,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/posts\/118\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/media\/221"}],"wp:attachment":[{"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/media?parent=118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/categories?post=118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=118"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=118"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/fr-ca\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}