{"id":238264,"date":"2016-05-01T00:00:00","date_gmt":"2016-05-01T07:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/msr-research-item\/networks-of-gratitude-structures-of-thanks-and-user-expectations-in-workplace-appreciation-systems\/"},"modified":"2018-10-16T20:04:49","modified_gmt":"2018-10-17T03:04:49","slug":"networks-of-gratitude-structures-of-thanks-and-user-expectations-in-workplace-appreciation-systems","status":"publish","type":"msr-research-item","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/publication\/networks-of-gratitude-structures-of-thanks-and-user-expectations-in-workplace-appreciation-systems\/","title":{"rendered":"Networks of Gratitude: Structures of Thanks and User Expectations in Workplace Appreciation Systems"},"content":{"rendered":"<p>Appreciation systems\u2015platforms for users to exchange thanks and praise\u2015are becoming common in the workplace, where employees share appreciation, managers are notified, and aggregate scores are sometimes made visible. Who do people thank on these systems, and what do they expect from each other and their managers? After introducing the design affordances of 13 appreciation systems, we discuss a system we call <em>Gratia<\/em>, in use at a large multinational company for over four years. Using logs of 422,000 appreciation messages and user surveys, we explore the social dynamics of use and ask if use of the system addresses the recognition problem. We find that while thanks is mostly exchanged among employees at the same level and different parts of the company, addressing the recognition problem, managers do not always act on that recognition in ways that employees expect.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Appreciation systems\u2015platforms for users to exchange thanks and praise\u2015are becoming common in the workplace, where employees share appreciation, managers are notified, and aggregate scores are sometimes made visible. Who do people thank on these systems, and what do they expect from each other and their managers? After introducing the design affordances of 13 appreciation systems, [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"AAAI - Association for the Advancement of Artificial Intelligence","msr_publisher_other":"","msr_booktitle":"","msr_chapter":"","msr_edition":"International Conference on Web and Social Media (ICWSM '16)","msr_editors":"","msr_how_published":"","msr_isbn":"","msr_issue":"","msr_journal":"","msr_number":"","msr_organization":"","msr_pages_string":"","msr_page_range_start":"","msr_page_range_end":"","msr_series":"","msr_volume":"","msr_copyright":"","msr_conference_name":"International Conference on Web and Social Media (ICWSM '16)","msr_doi":"","msr_arxiv_id":"","msr_s2_paper_id":"","msr_mag_id":"","msr_pubmed_id":"","msr_other_authors":"Emma S. 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