{"id":157347,"date":"2009-04-19T00:00:00","date_gmt":"2009-04-19T00:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/msr-research-item\/kelsa-digital-literacy-for-low-income-office-workers\/"},"modified":"2018-10-16T22:00:55","modified_gmt":"2018-10-17T05:00:55","slug":"kelsa-digital-literacy-for-low-income-office-workers","status":"publish","type":"msr-research-item","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/publication\/kelsa-digital-literacy-for-low-income-office-workers\/","title":{"rendered":"Kelsa+: Digital Literacy for Low-Income Office Workers"},"content":{"rendered":"<div class=\"asset-content\">\n<p>Almost all formal organizations employ service staff for tasks such as housekeeping, security, maintenance, and transport at their office facility. Many of these workers earn wages in line with menial-labor salaries in their respective countries. They have few on-the-job opportunities to upgrade their skills or learn new ones. Kelsa+ is an initiative through which organizations in developing countries can increase digital literacy and skill development among such low-income workers, through the provision of an Internet-connected PC for the service staff\u2019s free, unrestricted use when off duty.<\/p>\n<p>We study a Kelsa+ pilot implementation in Bangalore, India, involving an office facility with 35 service staff. In a preliminary exploration over 18 months, we find that at a cost that is negligible for the organization, workers\u2019 use of the Kelsa+ PC is high and can deliver benefits both to themselves and to the office. For workers, broad gains were seen in confidence, self-esteem, and basic digital literacy, while a few individuals experienced improvements in second-language (English) proficiency and career opportunities. These early results point in the direction of a cost-effective ICT4D initiative that could be run in the developing-country offices of the very organizations promoting development off-site.<\/p>\n<\/div>\n<p><!-- .asset-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Almost all formal organizations employ service staff for tasks such as housekeeping, security, maintenance, and transport at their office facility. Many of these workers earn wages in line with menial-labor salaries in their respective countries. They have few on-the-job opportunities to upgrade their skills or learn new ones. Kelsa+ is an initiative through which organizations [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"IEEE","msr_publisher_other":"","msr_booktitle":"Proc. of ICTD 2009","msr_chapter":"","msr_edition":"Proc. of ICTD 2009","msr_editors":"","msr_how_published":"","msr_isbn":"","msr_issue":"","msr_journal":"","msr_number":"","msr_organization":"","msr_pages_string":"","msr_page_range_start":"","msr_page_range_end":"","msr_series":"","msr_volume":"","msr_copyright":"\u00a9 2008 IEEE. Personal use of this material is permitted. However, permission to reprint\/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.http:\/\/www.ieee.org\/","msr_conference_name":"Proc. of ICTD 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