{"id":1190045,"date":"2026-10-15T17:41:19","date_gmt":"2026-10-16T00:41:19","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/?post_type=msr-research-item&#038;p=1190045"},"modified":"2026-10-15T17:41:21","modified_gmt":"2026-10-16T00:41:21","slug":"what-copilot-cant-see-when-it-helps-you-write-an-email","status":"publish","type":"msr-research-item","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/research\/publication\/what-copilot-cant-see-when-it-helps-you-write-an-email\/","title":{"rendered":"What Copilot can\u2019t see when it helps you write an email"},"content":{"rendered":"\n\n\n<p class=\"wp-block-paragraph\">A prompt can look complete and still leave out the situational context the AI most needs to know: the situation the email is going into. In a diary study of 92 Microsoft professionals writing 295 real workplace emails with Copilot, we compare what participants knew, what they actually told the AI, and how they reacted when drafts fell short.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read the full article at : <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/microsoft.github.io\/nfw-reader\/posts\/context-ai-doesnt-see\">What Copilot can\u2019t see when it helps you write an email \u00b7 The New Future of Work Reader<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A prompt can look complete and still leave out what the AI most needs to know: the situation the email is going into. In a diary study of 92 Microsoft professionals writing 295 real workplace emails with Copilot, we compare what participants knew, what they actually told the AI, and how they reacted when drafts fell short. <\/p>\n","protected":false},"featured_media":1190048,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":[{"type":"user_nicename","value":"Debarati Das","user_id":"44039"},{"type":"user_nicename","value":"Sheshera Mysore","user_id":"44034"},{"type":"text","value":"Cristina St. Hill","user_id":0},{"type":"text","value":"Dongyeop Kang","user_id":0},{"type":"user_nicename","value":"Bahar 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