Publication
Project
Digital Heritage and Humanities
Digital Humanities is a broad collection of scholarly activities that apply new technologies to humanities research. Some of its many facets include enhancing the scholarly lifecycle, preserving and illuminating collections that are otherwise difficult to…
Publication
Sensemaking in Collaborative Web Search
Publication
Operation waffles: expressive tagging on Scratch
Video
“We Will be Right With You”: Managing Customers Expectations with Vague Promises and Cheap Talk
Delay announcements informing customers about anticipated service delays are prevalent in service-oriented systems. How to use delay announcements to manage the service system in an efficient manner is a complex problem which depends on both…