{"id":20200,"date":"2022-06-28T08:00:12","date_gmt":"2022-06-28T15:00:12","guid":{"rendered":""},"modified":"2025-07-03T04:48:05","modified_gmt":"2025-07-03T11:48:05","slug":"call2recycle-manages-industrywide-e-bike-battery-recycling-program-with-power-pages","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/power-apps\/call2recycle-manages-industrywide-e-bike-battery-recycling-program-with-power-pages\/","title":{"rendered":"Call2Recycle manages industrywide e-bike battery recycling program with Power Pages"},"content":{"rendered":"\n
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Call2Recycle<\/a> is a non-profit organization operating for over 25 years in the United States with a mission to recycle a range of batteries. By directly serving consumers and more than 200 battery and battery-powered product companies, they help ensure batteries stay out of landfills. The battery world was steady for many years until several years ago when electrification became a focal point for the economy such as electric vehicles, electric bikes etc. Call2Recycle\u2019s previous platform could not keep up with the change in pace for recycling of these newer batteries and to meet the challenges of the present and the future, they invested in a new platform that could grow and manage the challenges at scale.<\/p>\n\n\n\n

Call2Recycle worked with EFOQUS<\/a>, an expert in deploying Dynamics 365 solutions. They initially went live by combining Dynamics 365 Business Central<\/a> as the ERP solution to manage and automate customer billing, and Dynamics 365 Sales<\/a> to manage its end-to-end sales processes. All employees now use Dynamics 365 across operations, finance, services and sales, and more. These staff include customer support who track customer history, operations management who oversee fulfillment and materials collection, regional program managers who oversee their leads, and senior leadership who monitors dashboards for organizational health.<\/p>\n\n\n\n

Read the Call2Recycle Business Central case study<\/a><\/p>\n\n\n\n

The next step was for Call2Recycle to enable electric bicycle (e-bike) retailers across the United States by working with the bicycle industry to launch the first industrywide e-bike battery collection and recycling program in the U.S. In this article we look at how EFOQUS helped them extend their existing Dynamics 365 solution architecture by implementing Power Pages to facilitate the enrollment and training of e-bike retailers.<\/p>\n\n\n\n

Watch a short video of Call2Recycle’s story<\/a><\/p>\n\n\n

\"Watch<\/a><\/figure>\n\n\n\n

Business scenario and challenge<\/h3>\n\n\n\n

The increased popularity of e-bikes in the United States introduced a new challenge of how to safely and responsibly recycle e-bike batteries. In an effort to prevent e-bike batteries from ending up in landfills, PeopleForBikes and Call2Recycle created an industry-wide e-bike battery recycling program that was announced towards the end of 2021. Call2Recycle administers the program by providing recycling kits, transportation and logistics, safety materials and rider education. To keep up with this new initiative and accommodate constantly evolving needs of the program, Call2Recycle knew that they needed a system that can scale overtime.<\/p>\n\n\n\n

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\u201cWe needed to invest in a whole new platform, something that could actually grow with us and allow us to meet these challenges at scale.\u201d<\/em><\/p>\n\n\n\n

\u2013 Leo Raudys, CEO, Call2Recycle<\/p>\n<\/blockquote>\n\n\n\n

How the program works<\/h3>\n\n\n\n
\"Overview<\/a><\/figure>\n\n\n\n

Overview of the e-bike battery recycling program.<\/em><\/p>\n\n\n\n

When an e-bike owner\u2019s battery reaches its end-of life, they can visit a participating e-bike retailer who will assess, package, and ship the e-bike battery to recycling facilities. The e-bike battery is sorted and processed to recover usable materials which are used to manufacture new products. Recycling e-bike batteries helps keep the environment, people, and property safe by ensuring those batteries are properly handled and returned to the proper recycling stream rather than ending up in landfills.<\/p>\n\n\n\n

Program requirements<\/h4>\n\n\n\n

Call2Recycle needed a system in place for the program that could handle the following requirements<\/p>\n\n\n\n

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  1. Enrollment of participating e-bike retailers<\/li>\n\n\n\n
  2. Manage online safety training of the e-bike retailers to identify end-of-life and damaged\/defective batteries<\/li>\n\n\n\n
  3. Provide continuous benefits for the e-bike retailers such as battery collection kits, education materials, and dedicated program support with their e-bike customer success team<\/li>\n<\/ol>\n\n\n\n

    Power Pages Solution – E-bike battery recycling program<\/h3>\n\n\n\n

    Call2Recycle continued their partnership with EFOQUS to build an external site using Power Pages. This approach provided built-in integration with Dynamics 365 Sales and allowed them to extend their order and shipment processes within Dynamics 365 Business Central. They also utilized the built-in Power Pages features such as external identity authentication with Azure. The integrated low-code approach enabled them to go from an idea to a live working external site in under four months. This would have taken a lot longer if they had built it as a custom website. The low-code approach has enabled them to rapidly add and change capabilities as the needs of the e-bike battery recycling program continue to evolve. This ability to adapt to the changing needs of battery recycling was important to Call2Recycle\u2019s CEO, Leo Raudys.<\/p>\n\n\n\n

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    \u201cWe could be presented with an opportunity to do something new in the battery recycling space that we did not anticipate. Microsoft allows us to pivot seamlessly because it seems like the technology opportunities are endless. This is extremely important because we don\u2019t always know what we\u2019re going to need tomorrow.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n

    \u2013 Leo Raudys, CEO, Call2Recycle<\/p>\n\n\n\n

    E-bike retailers use Power Pages to invite additional staff to take online training on how to safely pack and ship e-bike batteries, schedule collection of their e-bike batteries, and receive program support. The process works as follows:<\/p>\n\n\n\n

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    1. Enroll online into Call2Recycle\u2019s e-bike battery recycling program.<\/li>\n\n\n\n
    2. After enrollment, required online training is to be completed by e-bike retailers to determine when a battery reaches end-of-life packaging or damaged\/defective packaging.<\/li>\n\n\n\n
    3. Upon completion of their online training, Call2Recycle automatically ships an end-of-life recycling kit to the e-bike retailers.<\/li>\n\n\n\n
    4. E-bike retailers can order additional collection kits, schedule shipments of e-bike batteries, and order promotional materials to help educate riders at the time of purchase.<\/li>\n<\/ol>\n\n\n\n
      \"e-bike<\/a><\/figure>\n\n\n\n

      e-bike retailers enroll into e-bike battery recycling program using Power Pages.<\/em><\/p>\n\n\n\n

      \"Training<\/a><\/figure>\n\n\n\n

      Training progress of e-bike retailers are monitored through a Power BI dashboard which surfaces the training history data from Dynamics 365 Sales.<\/em><\/p>\n\n\n\n

      Summary of benefits and impact<\/h3>\n\n\n\n

      With the addition of Power Pages to their existing Dynamics 365 implementation, Call2Recycle now has visibility and management of the participating e-bike retailers. A summary of benefits is as follows:<\/p>\n\n\n\n