{"id":15063,"date":"2021-06-07T12:47:58","date_gmt":"2021-06-07T19:47:58","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/power-apps\/dynamics-365-customer-engagement-on-premises-sp1-version-9-1-is-now-available\/"},"modified":"2025-06-11T07:53:54","modified_gmt":"2025-06-11T14:53:54","slug":"dynamics-365-customer-engagement-on-premises-sp1-version-9-1-is-now-available","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/power-apps\/dynamics-365-customer-engagement-on-premises-sp1-version-9-1-is-now-available\/","title":{"rendered":"Dynamics 365 Customer Engagement (on-premises) SP1 version 9.1 is now available"},"content":{"rendered":"<p>We are happy to announce the\u00a0general availability\u00a0of\u00a0Dynamics 365 Customer Engagement (on-premises) Service pack 1 version 9.1, and with it, a major update to the <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-platform\/admin\/about-unified-interface\" rel=\"noopener\" target=\"_blank\">Unified Interface<\/a> giving you improved performance and significant usability improvements over the classic web client. From today, you can download the update from the <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/download\/details.aspx?id=103142\" rel=\"noopener\" target=\"_blank\">Download Center<\/a>, upgrade your deployment, and get access to a host of<a href=\"https:\/\/docs.microsoft.com\/dynamics365\/customerengagement\/on-premises\/whats-new?view=op-9-1\" rel=\"noopener\" target=\"_blank\"> new features\u00a0<\/a><br \/>\n\u00a0<\/p>\n<h2>Plan your upgrade<\/h2>\n<p>Updating or upgrading to Dynamics 365 Customer Engagement (on-premises), version 9.1 depends on the version of Dynamics 365 Customer Engagement (on-premises) you have.\u00a0 We have lots of useful content on how best to plan and manage your upgrade to\u00a0version 9.1 available <a href=\"https:\/\/docs.microsoft.com\/dynamics365\/customerengagement\/on-premises\/deploy\/deploy-and-operate-dynamics-365-on-premises?view=op-9-1\" rel=\"noopener\" target=\"_blank\">here<\/a>.<br \/>\n\u00a0<\/p>\n<h2>Why move to Unified Interface?<\/h2>\n<p>Unified Interface is our presentation client we use across all of our Applications in Dynamics 365 Customer Engagement, and fully responsive from Desktop to Mobile to App for Outlook. By transitioning to the Unified Interface, you will be able to benefit by<\/p>\n<ul>\n<li>Optimizing your existing application investment<\/li>\n<li>Accessing a new and exciting modern responsive UI<\/li>\n<li>Enhancing end-user productivity in working with data in your business application<\/li>\n<li>Increased performance, with up to 63% improvements in common actions as compared to the legacy web client.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone size-full wp-image-15067\" height=\"677\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Performance.png\" width=\"1207\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Performance.webp 1207w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Performance-300x168.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Performance-1024x574.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Performance-768x431.webp 768w\" sizes=\"auto, (max-width: 1207px) 100vw, 1207px\" \/><\/p>\n<p>With <a href=\"https:\/\/docs.microsoft.com\/en-us\/lifecycle\/announcements\/internet-explorer-11-support-end-dates\" rel=\"noopener\" target=\"_blank\">support for Internet Explorer 11 ending<\/a> soon, it&#8217;s also a great time to consider moving to <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/edge?r=1\" rel=\"noopener\" target=\"_blank\">modern browsers<\/a> and get the performance benefits that these bring with the Unified Interface.<br \/>\n\u00a0<\/p>\n<h2>What features are in the Unified Interface?<\/h2>\n<p>There are a host of new UI usability enhancements within the Enterprise Sales and Customer Service applications that can help reduce friction and make features easier to use. These improvements, including the ability to deliver focused Apps for your end-users, as well as the many new features and benefits UI has over classic web client, will help you drive significant value for your businesses and happier end-users.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone size-full wp-image-15070\" height=\"630\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Unified-Interface-features.png\" width=\"1201\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Unified-Interface-features.webp 1201w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Unified-Interface-features-300x157.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Unified-Interface-features-1024x537.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2021\/05\/Unified-Interface-features-768x403.webp 768w\" sizes=\"auto, (max-width: 1201px) 100vw, 1201px\" \/><\/p>\n<p>\u00a0<\/p>\n<h2>How do I transition to Unified Interface?<\/h2>\n<p>We\u2019ve a lot of great content to help you to start planning and making the move to Unified Interface. Support materials including videos, articles, and documentation to help you plan and manage your transition are available below.<\/p>\n<ul>\n<li>Unified Interface\u00a0<a href=\"https:\/\/aka.ms\/FAQAutoTransition\" rel=\"noopener\" target=\"_blank\">FAQ<\/a><\/li>\n<li><a href=\"https:\/\/docs.microsoft.com\/dynamics365\/customerengagement\/on-premises\/admin\/approaching-unified-interface?view=op-9-1\" rel=\"noopener\" target=\"_blank\">Approaching a user experience and Unified Interface transition<\/a><\/li>\n<li>Transition\u00a0<a href=\"https:\/\/docs.microsoft.com\/dynamics365\/customerengagement\/on-premises\/admin\/checklist-transition-unified-interface?view=op-9-1\" rel=\"noopener\" target=\"_blank\">Planning Checklist<\/a><\/li>\n<li><a href=\"https:\/\/docs.microsoft.com\/dynamics365\/customerengagement\/on-premises\/admin\/unified-interface-playbook?view=op-9-1\" rel=\"noopener\" target=\"_blank\">Getting Started Unified Interface Playbook<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are happy to announce the\u00a0general availability\u00a0of\u00a0Dynamics 365 Customer Engagement (on-premises) Service pack 1 version 9.1, and with it, a major update to the Unified Interface giving you improved performance and significant usability improvements over the classic web client.<\/p>\n","protected":false},"author":89,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","_alt_title":"","ms-ems-related-posts":[],"footnotes":""},"audience":[3378],"content-type":[],"job-role":[],"product":[3473],"property":[],"topic":[3421],"coauthors":[2153],"class_list":["post-15063","post","type-post","status-publish","format-standard","hentry","audience-it-professional","product-power-apps","topic-application-modernization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dynamics 365 Customer Engagement (on-premises) SP1 version 9.1 is now available - Microsoft Power Platform Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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