{"id":11889,"date":"2020-11-12T18:33:41","date_gmt":"2020-11-13T02:33:41","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/power-apps\/email-usability-enhancements-for-2020\/"},"modified":"2025-06-11T07:56:57","modified_gmt":"2025-06-11T14:56:57","slug":"email-usability-enhancements-for-2020","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/power-apps\/email-usability-enhancements-for-2020\/","title":{"rendered":"Email usability enhancements for 2020"},"content":{"rendered":"<p>Today, we&#8217;re taking a moment to reflect on the tremendous usability improvements made across the email surfaces during 2020 for both the April Wave and the recent October Wave releases.<\/p>\n<h6><strong>User feedback-driven investment<\/strong><span style=\"text-decoration: underline;\"><br \/>\n<\/span><\/h6>\n<p>We started our work with email in mid-2019 after reviewing user feedback and taking a deep look at the current experience. We found that our out-of-box email experience at that time was:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>missing support for inline images<\/li>\n<li>contained non-email centric formatting capabilities<\/li>\n<li>had an outdated and cumbersome look and feel<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>We focused on fixing these core areas for the April 2020 Wave.\u00a0 Based on\u00a0 user feedback, we realized that the attachment experience was challenging\u00a0 and involved too many clicks with\u00a0no ability to manage multiple files at once. As we began working on the email editor, we knew the following would need to be updated:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>email template builder<\/li>\n<li>email signature experiences<\/li>\n<li>file attachment experience<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Due to the amount of work needed, we approached the full scope of work in stages.<\/p>\n<p><strong>Stage 1:\u00a0<\/strong> April 2020 release we focused on:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>modernizing the email editor experience with updated email-centric formatting<\/li>\n<li>adding a modern look-and-feel<\/li>\n<li>providing end-to-end inline image support, including the ability to drag-and-drop and copy-and-paste the images.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Stage 2:<\/strong> October 2020 release we focused on:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>improving the file attachment experience<\/li>\n<li>modernizing the email template and signature builder experiences with the new formatting and inline image support<\/li>\n<li>adding productivity enhancements when responding to email from the timeline<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h6><strong>Where we are today<\/strong><\/h6>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><span style=\"color: #000000;\">Provide a powerful and consistent rich text email experience with inline-image capability across our platform<\/span><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">You can now create and use richly formatted\u00a0email templates that include inline image support that allows you to drag-and-drop, copy-and-paste, file browse, or create URL references. The new email template experience uses the same entity and schema as the legacy templates, so you can edit and update all of your current available templates.<\/p>\n<p style=\"padding-left: 30px;\">The same\u00a0improvements were also made for email signatures which means your existing signatures can now be updated to include inline images and improved formatting.\u00a0 A<span style=\"font-size: 1rem;\">ll of these new and improved capabilities are brought together when you create or respond to an email, resulting in a consistent and professional\u00a0response every time.\u00a0<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 1rem;\">In the future we will be adding a maker option that allows you to configure your list of fonts, font sizes, and default fonts used across all email surfaces!<\/span><\/p>\n<hr\/>\n<p style=\"padding-left: 30px;\"><strong>Email editor<\/strong> <em>(April Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11971 size-full\" height=\"1073\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor.png\" width=\"1710\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor.webp 1710w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor-300x188.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor-1024x643.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor-768x482.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_01-editor-1536x964.webp 1536w\" sizes=\"auto, (max-width: 1710px) 100vw, 1710px\" \/><\/p>\n<hr\/>\n<p style=\"padding-left: 30px;\"><strong>Email template builder <\/strong><em>(October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11972 size-full\" height=\"972\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template.png\" width=\"1670\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template.webp 1670w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template-300x175.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template-1024x596.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template-768x447.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_02-template-1536x894.webp 1536w\" sizes=\"auto, (max-width: 1670px) 100vw, 1670px\" \/><\/p>\n<hr\/>\n<p style=\"margin-left: 18pt;\"><strong>Email signatures<\/strong><em> (October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11973 size-full\" height=\"962\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature.png\" width=\"1640\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature.webp 1640w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature-300x176.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature-1024x601.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature-768x450.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_03-signature-1536x901.webp 1536w\" sizes=\"auto, (max-width: 1640px) 100vw, 1640px\" \/><\/p>\n<hr\/>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Easy-to-manage email\u00a0attachments with multiple file management<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">We&#8217;ve made it easy to add, delete, or download\u00a0multiple\u00a0files\u00a0for an email. If you receive an email with many attachments, you can quickly select all to download, or if they are image or PDF files, you can\u00a0click to preview without the need to download.<\/p>\n<p style=\"padding-left: 30px;\">We also introduced a new configuration for the attachment grid that allows you to display attachment files as horizontal tiles, giving you the ability to view images files at a glance as thumbnail.<\/p>\n<p style=\"padding-left: 30px;\">These improvements reduce the number of clicks it takes to review attachments you receive or send in email.<\/p>\n<hr\/>\n<p style=\"margin-left: 18pt;\"><strong>Multiple file attachment and management<\/strong><em> (October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11974 size-full\" height=\"960\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple.png\" width=\"1646\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple.webp 1646w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple-300x175.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple-1024x597.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple-768x448.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_04-add-multiple-1536x896.webp 1536w\" sizes=\"auto, (max-width: 1646px) 100vw, 1646px\" \/><\/p>\n<hr\/>\n<p style=\"margin-left: 18pt;\"><strong>Image thumbnails<\/strong><em> (October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11975 size-full\" height=\"973\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added.png\" width=\"1668\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added.webp 1668w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added-300x175.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added-1024x597.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added-768x448.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_05-multiple-added-1536x896.webp 1536w\" sizes=\"auto, (max-width: 1668px) 100vw, 1668px\" \/><\/p>\n<hr\/>\n<p style=\"margin-left: 18pt;\"><strong>Preview for images and pdf<\/strong><em> (October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11976\" height=\"292\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf.png\" width=\"500\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf.webp 1671w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf-300x175.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf-1024x597.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf-768x448.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_06-preview-pdf-1536x896.webp 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11977\" height=\"290\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image.png\" width=\"500\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image.webp 1671w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image-300x174.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image-1024x594.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image-768x446.webp 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_07-preview-image-1536x892.webp 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n<hr\/>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Improve email on the timeline by making it easier to view and interact with each message<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">You can now\u00a0view and respond to email directly from the timeline. Just a\u00a0 click of the timeline record expands and displays the full email. New\u00a0email specific actions allows you to initiate replies without having to open the email in the editor first. These actions save time and allow access to form data and details while reviewing the email.<\/p>\n<p style=\"padding-left: 30px;\">You can take the email experience to the next level of flexibility by\u00a0enabling the pop-up contextual email experience (also referred to as enhanced email). The pop-up experience lets you to respond to emails in a docked minimized, or maximized overlay window that still allows you to navigate to, review, and copy-and-paste data from the form or even other entities!<\/p>\n<hr\/>\n<p style=\"padding-left: 30px;\"><strong>Email-specific actions allow you to reply, reply all, forward,\u00a0and open emails<\/strong><em> (October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11978\" height=\"520\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_08-timeline-email-actions.png\" width=\"500\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_08-timeline-email-actions.webp 688w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_08-timeline-email-actions-289x300.webp 289w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/p>\n<hr\/>\n<p style=\"padding-left: 30px;\"><strong>New and existing emails can now use the popup contextual email experience<\/strong> <em>(October Wave 2020)<\/em><\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-11979\" height=\"366\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_09-timeline-contextual-email.png\" width=\"501\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_09-timeline-contextual-email.webp 1133w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_09-timeline-contextual-email-300x219.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_09-timeline-contextual-email-1024x748.webp 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/power-platform\/blog\/wp-content\/uploads\/2020\/11\/email_09-timeline-contextual-email-768x561.webp 768w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/p>\n<hr\/>\n<p>We hope these improvements to the email experience help to streamline your productivity and\u00a0 increase your professional appearance.\u00a0 Your continued\u00a0 feedback and helpful opinions are valuable, so keep talking!\u00a0 Until next time, we&#8217;re listening!<\/p>\n<p><span style=\"color: #3366ff;\"><a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/customer-service-hub-user-guide-email-overview\" rel=\"noopener\" style=\"color: #3366ff;\" target=\"_blank\">Learn more<\/a><\/span>\u00a0in our email documentation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email enhancements for 2020<\/p>\n","protected":false},"author":223,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","_alt_title":"","ms-ems-related-posts":[],"footnotes":""},"audience":[3378],"content-type":[3424],"job-role":[],"product":[3473],"property":[],"topic":[3421],"coauthors":[2194],"class_list":["post-11889","post","type-post","status-publish","format-standard","hentry","audience-it-professional","content-type-news","product-power-apps","topic-application-modernization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email usability enhancements for 2020 - Microsoft Power Platform Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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