{"id":1914,"date":"2021-10-21T08:55:05","date_gmt":"2021-10-21T15:55:05","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/copilot-studio\/microsoft-named-a-leader-in-idc-marketscape-for-ww-general-purpose-conversational-ai-platforms\/"},"modified":"2025-06-30T04:54:13","modified_gmt":"2025-06-30T11:54:13","slug":"microsoft-named-a-leader-in-idc-marketscape-for-ww-general-purpose-conversational-ai-platforms","status":"publish","type":"copilot","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/copilot-studio\/microsoft-named-a-leader-in-idc-marketscape-for-ww-general-purpose-conversational-ai-platforms\/","title":{"rendered":"Microsoft named a Leader in IDC MarketScape for WW General-Purpose Conversational AI Platforms"},"content":{"rendered":"\n<p>Microsoft is named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment (doc #US47354421, October 2021).<\/p>\n\n\n\n<p>The IDC MarketScape says Microsoft is \u201ca strong vendor if you use a combination of code and low or no-code tools to develop conversational AI scenarios, especially if you are a large enterprise looking for a broad set of cloud-based services for building and deploying conversational AI\u201d. You can download a <a href=\"https:\/\/idcdocserv.com\/US47354421\" target=\"_blank\" rel=\"noopener\">complimentary excerpt<\/a>.<\/p>\n\n\n\n<p>Microsoft offers both software-as-a-service (SaaS) and platform-as-a-service (PaaS) options for building, training, deploying, and managing conversational AI across a wide range of channels.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener\">Power Virtual Agents<\/a>: Microsoft\u2019s SaaS offering, provides a web-based intuitive graphical interface and enables all makers to build conversational AI solutions without having to manage the underlying infrastructure.<\/li>\n\n\n\n<li><a href=\"https:\/\/azure.microsoft.com\/en-us\/services\/bot-services\/\">Azure Bot Service<\/a>: Microsoft\u2019s PaaS offering, allows pro developers to build virtual assistants through both visual and code-based interfaces.<\/li>\n<\/ul>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1915 size-full\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/Picture1-1.png\" alt=\"A visual representation of the Conversational AI vendors placed across \u201cParticipants, \u201cContenders\u201d, \u201cMajor Players\u201d and \u201cLeaders\u201d categories. This includes Microsoft positioned as a leader. \" width=\"807\" height=\"799\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/Picture1-1.webp 807w, https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/Picture1-1-300x297.webp 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/Picture1-1-150x150.webp 150w, https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/Picture1-1-768x760.webp 768w\" sizes=\"auto, (max-width: 807px) 100vw, 807px\" \/><br><em>Figure 1: &#8220;IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment.&#8221;<\/em><\/p>\n\n\n\n<p>The IDC MarketScape recognized Microsoft as a leader in general-purpose conversational AI platforms who provides a broad set of SaaS and PaaS services, the ability to give voice-based assistants custom voices and in a variety of languages, as well as overall engineering expertise in conversational AI.<\/p>\n\n\n\n<p>Let\u2019s take a closer look at the capabilities that <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener\">Power Virtual Agents<\/a> and <a href=\"https:\/\/azure.microsoft.com\/en-us\/services\/bot-services\/\" target=\"_blank\" rel=\"noopener\">Azure Bot Service<\/a> offer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"power-virtual-agents\">Power Virtual Agents<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build bots faster, easier\u2014make, test, and publish bots with an intuitive low code UI, automated workflows with 450 plus prebuilt data connectors, and rich AI. Deploy to multiple channels and extend with code to accelerate developer velocity.<\/li>\n\n\n\n<li>Secure and scale with trust\u2014monitor, manage, and improve bots with prebuilt analytics and a unified admin center to maintain enterprise-grade compliance and governance.<\/li>\n\n\n\n<li>One platform, unlimited innovation\u2014leverage the broader Microsoft Power Platform and Microsoft Cloud including native integration with Microsoft Teams and Microsoft Dynamics 365 Customer Service.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"azure-bot-service\">Azure Bot Service<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accelerate bot building with Azure Bot Service Composer\u2014start from a template and use a visual, open-source authoring canvas. Extend and customize the conversation with code when needed.<\/li>\n\n\n\n<li>Add natural language, speech, and vision\u2014infuse your bot with the high-quality AI capabilities of Azure Cognitive Services.<\/li>\n\n\n\n<li>Deploy to popular channels with minimal code changes\u2014build once and deploy your bot to more than 13 channels to reach customers.<\/li>\n<\/ul>\n\n\n\n<p>As organizations increasingly empower fusion teams of subject matter experts and pro developers to partner together to build and manage bots, Microsoft is working hard to ensure that SMEs using Power Virtual Agents and pro developers using Azure Bot Service Composer can collaboratively build intelligent bots. For example, the integration between Power Virtual Agents and Composer enables SMEs to start building bots with Power Virtual Agents\u2019 graphical interface and deploy them quickly to the channel of their choice. When needed, pro developers can <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/power-virtual-agents-integration-with-bot-framework-composer-is-now-generally-available-2\/\" target=\"_blank\" rel=\"noopener\">extend those bots with Composer<\/a> to create custom dialogs that handle interruptions, cancelations, and context switching\u2014all within Power Virtual Agents\u2019 SaaS environment. Furthermore, we have also announced capabilities to allow both Power Virtual Agents and Azure Bot Service to be used as skills bidirectionally. For example, <a href=\"https:\/\/docs.microsoft.com\/en-us\/power-virtual-agents\/advanced-use-skills\" target=\"_blank\" rel=\"noopener\">Azure Bot Service bots as a skill can be used with Power Virtual Agents hosted bots<\/a>, and <a href=\"https:\/\/powervirtualagents.microsoft.com\/en-us\/blog\/power-virtual-agents-bots-as-skills-with-bot-framework-bots-public-preview\/\" target=\"_blank\" rel=\"noopener\">Power Virtual Agents bots as a skill with Azure Bot Service bots (preview)<\/a>. This allows customers to ensure that they can use the tools that best work for their unique needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft is named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment.<\/p>\n","protected":false},"author":64,"featured_media":1941,"template":"","cs-content-type":[933],"cs-topic":[940],"coauthors":[685],"class_list":["post-1914","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft named a Leader in IDC MarketScape for WW General-Purpose Conversational AI Platforms | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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