{"id":1882,"date":"2021-10-12T08:00:18","date_gmt":"2021-10-12T15:00:18","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/copilot-studio\/the-total-economic-impact-of-microsofts-power-virtual-agents\/"},"modified":"2024-07-02T12:07:32","modified_gmt":"2024-07-02T19:07:32","slug":"the-total-economic-impact-of-microsofts-power-virtual-agents","status":"publish","type":"copilot","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/copilot-studio\/the-total-economic-impact-of-microsofts-power-virtual-agents\/","title":{"rendered":"The Total Economic Impact\u2122 of Microsoft\u2019s Power Virtual Agents\u00a0"},"content":{"rendered":"\n<p>We are excited to share Power Virtual Agent&#8217;s first commissioned ROI study based on customer use.<\/p>\n\n\n\n<p>Find out how five companies in industries as diverse as energy infrastructure, media and entertainment, travel and transport, and manufacturing use Power Virtual Agents to empower everyone to create intelligent conversational bots to automate business processes, reduce development costs, and drive further efficiencies with key analytics and insights.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"the-study\">The Study<\/h1>\n\n\n\n<p>Read this 2021 commissioned study, conducted by Forrester Consulting, to explore the financial gains a composite organization with 10,000 employees can expect over three years, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An overall ROI of <strong>261%<\/strong>.<\/li>\n\n\n\n<li>Significant reduction in manual ticket support for both internal employees and customers by <strong>66%<\/strong> and <strong>50%<\/strong>, respectively.<\/li>\n\n\n\n<li>Ability to meet increased demands without increasing employee headcount, saving <strong>over $1 Million<\/strong>.<\/li>\n\n\n\n<li>Increased customer satisfaction and loyalty.<\/li>\n<\/ul>\n\n\n\n<p>Read the full study with this <strong><a href=\"https:\/\/aka.ms\/PVATEI\">downloadable copy<\/a><\/strong>&nbsp;or <strong><a href=\"https:\/\/info.microsoft.com\/ww-thankyou-Explore-the-TEI-of-PVA.html?lcid=en-us\">watch this webinar<\/a><\/strong>.<\/p>\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2174323\"><img decoding=\"async\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/PDF-Image-231x300.webp\" alt=\"The Total Economic Impact\u2122 of Microsoft\u2019s Power Virtual Agents\u00a0\" class=\"wp-image-1887 webp-format\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/10\/PDF-Image.webp\"><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read this 2021 commissioned study, conducted by Forrester Consulting, to explore the ROI that organizations can expect using Power Virtual Agents over three years.<\/p>\n","protected":false},"author":64,"featured_media":1402,"template":"","cs-content-type":[933],"cs-topic":[940],"coauthors":[685],"class_list":["post-1882","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Total Economic Impact\u2122 of Microsoft\u2019s Power Virtual Agents\u00a0 | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-copilot\/blog\/copilot-studio\/the-total-economic-impact-of-microsofts-power-virtual-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Total 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