{"id":284,"date":"2025-03-31T08:00:00","date_gmt":"2025-03-31T15:00:00","guid":{"rendered":""},"modified":"2026-05-01T16:26:39","modified_gmt":"2026-05-01T23:26:39","slug":"the-ai-platform-shift-is-here-are-you-ready-for-reinvention","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/2025\/03\/31\/the-ai-platform-shift-is-here-are-you-ready-for-reinvention\/","title":{"rendered":"The AI platform shift is here\u2014Are you ready for reinvention?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Microsoft, we\u2019ve had the privilege of working with leading innovators across industries, helping them not just experiment with AI, but deploy it for lasting business impact. As we\u2019ve shared in the <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/2025\/02\/18\/maximizing-ais-potential-insights-from-microsoft-leaders-on-how-to-get-the-most-from-generative-ai\/?mscm=1\" target=\"_blank\" rel=\"noreferrer noopener\">AI Decision Brief<\/a>, the AI platform shift is reshaping industries at an unprecedented pace, and this transformation is only accelerating. Organizations that take bold steps now will be the ones defining the next era of business.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And that transformation is already well underway:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">According to Gartner\u00ae, \u201cBy 2026, more than 80% of enterprises will have used generative AI APIs or models, and\/or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.\u201d<sup>1<\/sup><\/li>\n\n\n\n<li class=\"wp-block-list-item\">97% of executives believe generative AI will transform their company and industry, 93% say their generative AI investments are outperforming other strategic areas, based on a research report from Accenture.<sup>2<\/sup><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">So, how do organizations accelerate their journey through AI adoption? For many leaders, the success of AI-powered reinvention depends on organizations&#8217; readiness to swiftly experiment and adopt a more risk-tolerant approach to scaling generative AI use cases within their operations.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-ai-leaders-do-differently\"><span class=\"text-gradient\">What AI leaders do differently&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI leaders incorporate AI into their culture and operations, treating it as an essential element of their business strategy to enhance business value and foster innovation. Organizations at the forefront of this movement are already experiencing transformative impacts. They are leveraging generative AI to unlock new levels of customization in customer interactions, streamline complex workflows, and innovate at an unprecedented scale. By embedding AI into the fabric of their business operations, these leaders are redefining industry standards and setting new benchmarks for success.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/aka.ms\/AIDecisionBrief\" target=\"_blank\" rel=\"noreferrer noopener\">Read the AI Decision Brief to learn more about AI leaders<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ai-in-action-how-industry-leaders-are-driving-reinvention\"><span class=\"text-gradient\">AI in action: How industry leaders are driving reinvention&nbsp;&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ANZ Bank, Zurich Insurance, Telstra, and Coles exemplify how companies can move beyond experimentation and embed AI into their core operations by modernizing their data foundations to fuel AI-powered insights, reskill their workforce to align with new AI capabilities, and ensure AI strategies are co-owned by business and IT leaders. &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"anz-bank-cultivating-an-ai-enabled-workforce\">ANZ Bank: Cultivating an AI-enabled workforce&nbsp;<\/h3>\n\n\n\n<div class=\"alignleft wp-block-bloginabox-theme-kicker\" data-bi-an=\"Kicker Left\">\n\t<div class=\"kicker\">\n\t\t<h2 class=\"kicker__title\">\n\t\t\tANZ Bank&#039;s initiatives\t\t<\/h2>\n\t\t<p class=\"kicker__content\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.anz.com.au\/bluenotes\/2025\/march\/hayes-artificial-intelligence-workforce\/\"\n\t\t\t\t\tclass=\"kicker__link\"\n\t\t\t\t\ttarget=\"_blank\" rel=\"noopener noreferrer\"\t\t\t\t>\n\t\t\t\t\t\tDiscover more\t\t\t\t\t\t\t\u2197<\/a>\n\t\t\t\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">ANZ Bank is a phenomenal example of integrating AI into operations by equipping 45,000 employees with the skills and tools needed to work effectively with AI. A key part of this effort is the AI Immersion Centre, launched in partnership with Microsoft, where employees gain hands-on experience and develop practical AI skills. This initiative fosters a culture of experimentation and continuous learning, helping teams explore AI\u2019s potential across different functions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leadership engagement is central to ANZ\u2019s approach, with the bank implementing CEO-sponsored executive education programs designed to deepen leaders&#8217; understanding of AI ethics, safety, and business applications. These sessions encourage executives to identify AI-powered opportunities and drive adoption across their teams. Through adding thoughtful initiatives, ANZ is strengthening its AI capabilities while ensuring employees are confident and capable in an AI-powered workplace.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/watch?v=f-mAL3_lu3g&amp;list=PL8nfc9haGeb4KMWGmUOdxNrKPON4S1AKk&amp;index=6\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Jo Hayes, Divisional Chief Information Officer, ANZ Bank, share her perspectives on AI<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"zurich-insurance-ai-powered-data-modernization-and-decision-making\">Zurich Insurance: AI-powered data modernization and decision-making&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For a company built on assessing risk and ensuring stability, Zurich Insurance saw early on that AI could revolutionize underwriting and claims processing. With a global footprint and vast amounts of unstructured data across languages and regions, the insurer needed a scalable AI solution to streamline decision-making and enhance customer experiences.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The impact has been clear, AI is enhancing the employee experience to improve underwriting precision, which has enabled faster claims resolution, and enhanced customer satisfaction. By making AI a core part of operations, Zurich is demonstrating how data modernization and automation fuel reinvention at scale.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/watch?v=s5SepB5PXQ0\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Dr. Christian Westermann, Group Head of AI, Zurich Insurance Group, share his thoughts on AI<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Learn more <\/strong>about <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:7310283121176838147\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zurich\u2019s AI transformation<\/a>, or how Zurich is shaping the <a href=\"https:\/\/cm-edgetun.pages.dev\/en\/customers\/story\/19760-zurich-insurance-azure-open-ai-service\" target=\"_blank\" rel=\"noreferrer noopener\">future of underwriting<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"telstra-aligning-leadership-and-ai-strategy-for-reinvention-at-scale\">Telstra: Aligning leadership and AI strategy for reinvention at scale&nbsp;<\/h3>\n\n\n\n<div class=\"alignleft wp-block-bloginabox-theme-kicker\" data-bi-an=\"Kicker Left\">\n\t<div class=\"kicker\">\n\t\t<h2 class=\"kicker__title\">\n\t\t\tScaling AI with Telstra\t\t<\/h2>\n\t\t<p class=\"kicker__content\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.linkedin.com\/posts\/kim-krogh-andersen-87105024_ai-challenger-empowering-connectivity-activity-7293142268582993920-xFq6\/?utm_source=shareu0026amp;utm_medium=member_desktopu0026amp;rcm=ACoAAAT9WdUBo1xeqJCQjsxo9MHkJ6d0p-i5Rmk\"\n\t\t\t\t\tclass=\"kicker__link\"\n\t\t\t\t\ttarget=\"_blank\" rel=\"noopener noreferrer\"\t\t\t\t>\n\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\u2197<\/a>\n\t\t\t\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Telstra, Australia\u2019s largest telecommunications provider, is embedding AI across its entire business to drive both customer engagement and operational efficiency. Recognizing that AI adoption must be a company-wide effort, Telstra has taken a CEO-led approach to AI strategy, ensuring alignment between business and IT leaders.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Through its AI Academy, employees at all levels gain hands-on AI experience, and with more than 21,000 employees using <a href=\"https:\/\/adoption.microsoft.com\/en-us\/copilot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Copilot<\/a>, this demonstrates how AI is being woven into daily workflows. By embedding AI across its operations\u2014from network management to customer support\u2014Telstra is showing how leadership alignment and strategic implementation can drive AI-powered reinvention at scale.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/youtu.be\/9emUsNTufXQ\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Kim Krogh Andersen, Group Executive of Product and Technology, Telstra, share his strategies for embracing AI<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"coles-ai-powered-workforce-enablement-and-operational-agility\">Coles: AI-powered workforce enablement and operational agility&nbsp;<\/h3>\n\n\n\n<div class=\"alignright wp-block-bloginabox-theme-kicker\" data-bi-an=\"Kicker Left\">\n\t<div class=\"kicker\">\n\t\t<h2 class=\"kicker__title\">\n\t\t\tColes&#039; AI journey\t\t<\/h2>\n\t\t<p class=\"kicker__content\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/customers.microsoft.com\/en-us\/story\/1769790334604179311-coles-group-azure-machine-learning-retailers-en-australia\"\n\t\t\t\t\tclass=\"kicker__link\"\n\t\t\t\t\ttarget=\"_blank\" rel=\"noopener noreferrer\"\t\t\t\t>\n\t\t\t\t\t\tExplore more\t\t\t\t\t\t\t\u2197<\/a>\n\t\t\t\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As one of Australia\u2019s largest grocery retailers, Coles is using AI to transform both customer experiences and workforce efficiency. With 109 billion daily AI-powered demand predictions across its supply chain, the company is embedding AI into decision-making at every level.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coles has deployed machine vision and AI-powered checkout solutions that have saved customers an estimated 400,000 hours annually, reducing friction at checkout while improving efficiency. The company also invested in AI literacy across its workforce, redesigning roles and providing AI-powered decision support for employees in stores and supply chain operations. By integrating AI into its workforce strategy, Coles has gone beyond enhancing operational efficiency, empowering employees to focus on higher-value work while improving customer service.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/watch?v=z0TQR5WX53c\" target=\"_blank\" rel=\"noreferrer noopener\">Watch John Cox share his vision to enhance the customer experience using AI<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"driving-competitive-advantage-in-the-ai-era\"><span class=\"text-gradient\">Driving competitive advantage in the AI era&nbsp;<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Leaders in AI-powered reinvention aren\u2019t just reacting to change; they are taking bold and decisive action to redefine the future of their organizations. These organizations have moved beyond laying the groundwork for success, they are rapidly experiencing real business value and have turned AI into a competitive advantage.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI reinvention is no longer optional. The question is: How will your organization turn AI into a lasting advantage?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Find the resources to support your AI journey:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Explore\u202f<a href=\"https:\/\/cm-edgetun.pages.dev\/ai\">Microsoft\u2019s AI solutions<\/a>.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Advance your AI transformation with\u202f<a href=\"https:\/\/info.microsoft.com\/ww-landing-ai-business-resources.html\" target=\"_blank\" rel=\"noreferrer noopener\">AI business resources<\/a>.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">View more <a href=\"https:\/\/youtube.com\/playlist?list=PL8nfc9haGeb4KMWGmUOdxNrKPON4S1AKk&amp;si=_GjzB_ckgOAt1atb\" target=\"_blank\" rel=\"noreferrer noopener\">AI Challengers executive insights<\/a>.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Listen to the&nbsp;<a href=\"https:\/\/news.microsoft.com\/podcasts\/leading-the-shift\/\" target=\"_blank\" rel=\"noreferrer noopener\">Leading the Shift podcast<\/a>&nbsp;to hear advice from leaders navigating the AI platform shift.<\/li>\n<\/ul>\n\n\n\n<div class=\"alignwide is-style-inline wp-block-bloginabox-theme-promotional\">\n\t\n<div class=\"promotional promotional--has-media promotional--media-right\">\n\t<div class=\"promotional__wrapper\">\n\t\t<div class=\"promotional__content-wrapper\">\n\t\t\t<div class=\"promotional__content\">\n\t\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"microsoft-ai-solutions\">Microsoft AI solutions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">scale AI confidently across your organization, wherever you are in your AI journey<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a data-bi-an=\"Global CTA\" data-bi-ct=\"cta link\" data-bi-id=\"cta-block\" class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/ai\">Explore more<\/a><\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"promotional__media-wrapper\">\n\t\t\t\t<div class=\"promotional__media\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"587\" height=\"615\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/02\/Screenshot-2025-01-29-065144.webp\" class=\"attachment-full size-full\" alt=\"A close up of a colorful wave\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity divider my-3\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>1<\/sup> Gartner Article, What\u2019s Driving the Hype Cycle for Generative AI, 2024, Arun Chandrasekaran, November 14, 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GARTNER\u00ae is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>2<\/sup>Accenture Research Report, <a href=\"https:\/\/www.accenture.com\/cn-en\/insights\/consulting\/gen-ai-reinventing-enterprise-models\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Reinventing enterprise models in the age of generative AI<\/a>, Karalee Close and Kestas Sereiva, March 17, 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Microsoft, we\u2019ve had the privilege of working with leading innovators across industries, helping them not just experiment with AI, but deploy it for lasting business impact.<\/p>\n","protected":false},"author":11,"featured_media":1020,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","_alt_title":"","ms-ems-related-posts":[],"footnotes":""},"categories":[1108],"tags":[133,146],"content-type":[114,115],"industry":[],"job-function":[],"topic":[1622],"coauthors":[175],"class_list":["post-284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-ai-transformation","tag-generative-ai","content-type-customer-stories","content-type-news","topic-frontier-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The AI platform shift is here\u2014Are you ready for reinvention? 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