{"id":3167,"date":"2024-08-15T09:00:00","date_gmt":"2024-08-15T16:00:00","guid":{"rendered":""},"modified":"2026-04-09T08:58:53","modified_gmt":"2026-04-09T15:58:53","slug":"transforming-the-nursing-workflow-with-ambient-voice-and-ai","status":"publish","type":"ms-industry","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/healthcare\/2024\/08\/15\/transforming-the-nursing-workflow-with-ambient-voice-and-ai\/","title":{"rendered":"Transforming the nursing workflow with ambient voice and AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The nursing workflow is unique\u2014and any solutions developed for nurses must be purpose-built to integrate with the way in which they work. That\u2019s why we placed the voice of nurses at the center of our ongoing work to design and develop a solution that augments nurses\u2019 daily workflows and is now in the hands of nurses across multiple provider organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Growing demand, excessive documentation requirements, and inefficient workflows are all contributing to nurses\u2019 exhaustion, feelings of burnout, and high turnover rates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on recent conversations I\u2019ve had with nursing executives, one thing is crystal clear: to make a real difference for patients and clinicians, innovation needs to flow throughout the care continuum\u2014and the nursing workflow is no exception. It is the most ubiquitous given nurses comprise the largest workforce in healthcare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With 32% of nurses planning to exit the US workforce this year<sup>1<\/sup> and the World Health Organization (WHO) predicting a shortage of 4.5 million nurses by 2030,<sup>2<\/sup> the urgency to deliver technology to support the nursing profession is felt more than ever.<\/p>\n\n\n\n<div class=\"alignwide is-style-inline wp-block-bloginabox-theme-promotional\">\n\t\n<div class=\"promotional promotional--has-media promotional--media-right\">\n\t<div class=\"promotional__wrapper\">\n\t\t<div class=\"promotional__content-wrapper\">\n\t\t\t<div class=\"promotional__content\">\n\t\t\t\t<h2 class=\"wp-block-heading\">Microsoft Dragon Copilot<\/h2><p class=\"wp-block-paragraph\"><\/p><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-full-width-on-mobile\"><a data-bi-an=\"Global CTA\" data-bi-ct=\"cta link\" data-bi-id=\"cta-block\" class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/health-solutions\/clinical-workflow\/dragon-copilot\">Discover more solutions<\/a><\/div><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"promotional__media-wrapper\">\n\t\t\t\t<div class=\"promotional__media\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2024\/08\/Nurse-CTA.png\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"listening-to-nurses-voices\">Listening to nurses\u2019 voices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The people who truly understand the intricacies and challenges of nursing workflows are those who live and breathe it every day. To build an innovative solution that\u2019s impactful, nurses and their leadership&nbsp;need to be the guiding light of the process, from design to launch and all the way through to successful adoption by the workforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Lea Ann Arnold, Director of Nursing Informatics at Northwestern Medicine, explains: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow has-quote-default-font-size\">\n<p class=\"wp-block-paragraph\">\u201cNurses need to be at the table. They need to be a voice; they need to be able to help technology teams figure out you can&#8217;t just put a solution out there. You must get into the actual workflows and understand how nurses work.\u201d<\/p>\n<cite>Lea Ann Arnold, Director of Nursing Informatics at Northwestern Medicine<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Terry McDonnell, Senior Vice President and Chief Nursing Executive at Duke Health, agrees: \u201cThe number one key in ensuring that any technology is going to be successful or useful for nurses is to really involve nurses in the design.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSetting nurses up for success and making sure that they are part of the solution is crucial. We cannot expect them to accept a solution just because we think it is the way to do it. We need to bring nurses along with the decision and make sure they feel that they understand how to use the technology,\u201d said Tammy Daniel, Senior Vice President and Chief Nursing Officer at Baptist Health of Northeast Florida.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ai-in-the-nursing-workflow\">AI in the nursing workflow<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI is rapidly evolving technology, and it\u2019s crucial that its powers are extended to nursing workflows. Nurses need to manage their workloads in a way that doesn\u2019t lead to increased stress and burnout, allowing nurses to focus their energy on patient care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt&#8217;s so critical for our nurses to understand AI,\u201d says Arnold. \u201cThen they start to realize that that adding AI is not meant to replace the human factor, but it&#8217;s really meant to augment and take off that work that could be done by a machine.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft is committed to empowering customers with cutting-edge tools designed to harness the power of generative AI. Our dedication to innovation continues in our latest investment in industry-specific solutions that enable businesses to adopt and integrate AI technologies swiftly and efficiently. We are seizing the remarkable opportunity that AI presents in healthcare, propelling the industry towards a transformative future.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"creating-a-purpose-built-solution-with-nurses-at-the-table\">Creating a purpose-built solution with nurses at the table<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Though physicians and nurses work closely together to treat and care for patients, the working day of a nurse looks very different to that of a physician, and nursing documentation workflow is likewise separate and distinct. Nurses are mobile during their shift, moving between rooms to see their patients. They have bedside conversations and capture patient information in highly structured formats such as flowsheets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft has been on a multi-year journey to address the challenge of nursing documentation and complex workflows with sophisticated AI to build a solution we\u2019ve deployed at multiple customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We gathered feedback from hundreds of frontline nurses, nurse managers, and executives. Our team has spent hours shadowing nurses during their shifts to see how they carry out their tasks and to discover where the greatest points of friction exist throughout their day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We established the ambient category five years ago for physician documentation and now hundreds of organizations use our AI capabilities for clinical workflow. We are building on that success and defining the standard for AI in nursing.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow has-quote-default-font-size\">\n<p class=\"wp-block-paragraph\">\u201cPatients are complex, and we need to think about how we\u2019re going to document differently\u2014because ultimately the value of nursing is back at the bedside, it is not the taxing work of documenting in a flowsheet. With the work that Microsoft has done with providers, I was very excited to be chosen as one of the pilot sites to truly inform that roadmap.\u201d<\/p>\n<cite>Gretchen Brown, Chief Nursing Information Officer at Stanford Health Care<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">We are actively collaborating with several leading healthcare organizations\u2014including Advocate Health, Baptist Health of Northeast Florida, Duke Health, Intermountain Health Saint Joseph Hospital, Mercy, Northwestern Medicine, NYU Langone Health, Stanford Health Care, and Tampa General Hospital\u2014and building an AI solution that addresses nursing documentation by completing flowsheets supported by ambient technology, allowing nurses to focus less on paperwork and more on their patients.\u200b Many of these organizations have already deployed a preview version as we further optimize the capabilities before making them generally available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tapping into our proven track record with Dragon Medical and electronic health record (EHR) embedded workflows, our initial work in this space builds on a longstanding strategic relationship and joint development collaboration with Epic.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"explore-the-potential-of-ai-for-nursing\">Explore the potential of AI for nursing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nursing is on the brink of significant innovation. We see this with the momentum of virtual nursing, where health systems are investing in technologies focused on supporting nursing care teams. We aim to meet the immediate pain point of documentation and, in time, fundamentally reshape the experience of nurses, helping to evolve that experience into something intuitive and efficient, where the non-patient care work can be facilitated by cutting edge technologies working in the backdrop, returning the human connection of patient and nurse to the forefront.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As I engage in the dialogue between nursing leaders and industry innovators, I have no doubt the future will be transformed. Collectively, we have the ambition and the conviction to point these breakthrough technologies at our most critical problems, in support of some of the most essential members of the healthcare industry: our nurses!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/health-solutions\/clinical-workflow\/dragon-copilot\">Explore solutions with Dragon Copilot<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>1<\/sup><a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare\/our-insights\/surveyed-nurses-consider-leaving-direct-patient-care-at-elevated-rates\" target=\"_blank\" rel=\"noreferrer noopener\">Surveyed nurses consider leaving direct patient care at elevated rates<\/a>, McKinsey, 2022. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sup>2<\/sup><a href=\"https:\/\/www.who.int\/news-room\/fact-sheets\/detail\/nursing-and-midwifery\" target=\"_blank\" rel=\"noreferrer noopener\">Nursing and midwifery<\/a>, World Health Organization, 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We placed the voice of nurses at the center of our ongoing work to design and develop a solution that augments nurses\u2019 daily workflows and is now in the hands of nurses across multiple provider organizations.<\/p>\n","protected":false},"author":0,"featured_media":11560,"template":"","categories":[1114,1324],"tags":[1374],"content-type":[115],"job-function":[],"coauthors":[1538],"class_list":["post-3167","ms-industry","type-ms-industry","status-publish","has-post-thumbnail","hentry","category-healthcare","category-providers","tag-ai","content-type-news"],"yoast_head":"<!-- This site is optimized with 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