{"id":3081,"date":"2023-11-27T08:00:00","date_gmt":"2023-11-27T16:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/innovation\/blog\/ms-industry\/microsoft-as-sustainability-customer-zero-using-data-to-drive-progress\/"},"modified":"2026-04-11T12:41:35","modified_gmt":"2026-04-11T19:41:35","slug":"microsoft-as-sustainability-customer-zero-using-data-to-drive-progress","status":"publish","type":"ms-industry","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/general\/2023\/11\/27\/microsoft-as-sustainability-customer-zero-using-data-to-drive-progress\/","title":{"rendered":"Microsoft as sustainability customer zero: Using data to drive progress"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Introduction from Melanie Nakagawa, Chief Sustainability Officer, Microsoft<\/em>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Microsoft, we believe that for our company to do well, the world must do well. To achieve our own sustainability goals and help ensure a resilient future for generations to come, we must address the world\u2019s collective environmental challenges. This requires both leadership and partnership in innovation and action\u2014and getting our own house in order.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We started this sustainability journey decades ago, and in 2020, set bold targets to become carbon negative, water positive, zero waste, and to protect ecosystems, all by 2030. We\u2019re proud to share our progress, challenges, and learnings through our annual <a href=\"https:\/\/aka.ms\/SustainabilityReport\">environmental sustainability report<\/a> in hopes of helping to accelerate global progress to net-zero.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-bloginabox-theme-ump-embed wp-block-msx-ump-embed\" class=\"wp-block-bloginabox-theme-ump-embed\">\n\t<div class=\"wp-block-embed__wrapper\">\n\t\t<universal-media-player id=\"ump-69e25f61b008a\"><\/universal-media-player>\n\t\t<script type=\"module\">\n\t\t\tconst currentTheme =\n\t\t\t\tlocalStorage.getItem('blogInABoxCurrentTheme') ||\n\t\t\t\t(window.matchMedia('(prefers-color-scheme: dark)').matches ? 'dark' : 'light');\n\n\t\t\t\/\/ Modify player theme based on localStorage value.\n\t\t\tlet options = {\"autoplay\":false,\"hideControls\":null,\"language\":\"en-us\",\"loop\":false,\"partnerName\":\"cloud-blogs\",\"poster\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/image\\\/microsoftcorp\\\/rt-video-azure-372189?wid=1280\",\"title\":\"\",\"sources\":[{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rt-video-azure-372189-0x1080-6439k\",\"type\":\"video\\\/mp4\",\"quality\":\"HQ\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rt-video-azure-372189-0x720-3266k\",\"type\":\"video\\\/mp4\",\"quality\":\"HD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rt-video-azure-372189-0x540-2160k\",\"type\":\"video\\\/mp4\",\"quality\":\"SD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/rt-video-azure-372189-0x360-958k\",\"type\":\"video\\\/mp4\",\"quality\":\"LO\"}],\"ccFiles\":[{\"url\":\"https:\\\/\\\/cm-edgetun.pages.dev\\\/en-us\\\/microsoft-cloud\\\/blog\\\/wp-json\\\/bloginabox\\\/v1\\\/get-captions?url=https%3A%2F%2Fcm-edgetun.pages.dev%2Fcontent%2Fdam%2Fmicrosoft%2Ffinal%2Fen-us%2Fmicrosoft-product-and-services%2Findustry%2Fvideos%2FRW1fBuS%2FRW1fBuS_cc_en-us.ttml\",\"locale\":\"en-us\",\"ccType\":\"TTML\"}]};\n\n\t\t\tif (currentTheme) {\n\t\t\t\toptions.playButtonTheme = currentTheme;\n\t\t\t}\n\n\t\t\tdocument.addEventListener('DOMContentLoaded', () => {\n\t\t\t\tump(\"ump-69e25f61b008a\", options);\n\t\t\t});\n\t\t<\/script>\n\t<\/div>\n\t<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Meaningful climate progress requires data driven insight to guide our approach. This means measuring a compilation of environmental metrics across greenhouse gas (GHG) emissions, energy, water, waste and circularity, and land. Combining data from our own operations and multiple third-party sources to make the data actionable for analysis and action requires complex data management\u2014including a combination of digital technologies for our data collection, storage, calculations, reporting, and diagnostics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to managing our own environmental footprint, we are also committed to providing digital technology to empower our customer and partners on their own sustainability journey. This blog is the first in a series that will unpack our Microsoft sustainability journey, including how we use <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/sustainability\/cloud\">Microsoft Cloud for Sustainability<\/a> solutions to record and manage progress. We\u2019ll share our experience collecting, storing, and analyzing complex environmental data in hopes that we can all make greater progress together.<\/p>\n\n\n\n<div class=\"alignwide is-style-inline wp-block-bloginabox-theme-promotional\">\n\t\n<div class=\"promotional promotional--has-media promotional--media-right\">\n\t<div class=\"promotional__wrapper\">\n\t\t<div class=\"promotional__content-wrapper\">\n\t\t\t<div class=\"promotional__content\">\n\t\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"microsoft-cloud-for-sustainability\">Microsoft Cloud for Sustainability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Accelerate your sustainability journey<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-full-width-on-mobile\"><a data-bi-an=\"Global CTA\" data-bi-ct=\"cta link\" data-bi-id=\"cta-block\" class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/sustainability\/cloud\">Explore solutions  <\/a><\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"promotional__media-wrapper\">\n\t\t\t\t<div class=\"promotional__media\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2022\/06\/167093_IND_Cloud-for-Sustainability_GA_Blog-Hero-Image_1200x900-02.jpg\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We are in a critical moment for global sustainability and action is already underway. We invite you to join us: harnessing the power of technology to create a more equitable, healthy, and sustainable future for all. We invite you to join us: harnessing the power of technology to create a more equitable, healthy, and sustainable future for all. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Please read on to learn more from my colleague Erika Basham.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"informed-decision-making-and-reliable-reporting-require-managing-data-at-scale\">Informed decision-making and reliable reporting require managing data at scale&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ever since we set our first carbon emission reduction goal back in 2009, we&#8217;ve steadily built on our commitment to innovating and investing in technologies that address environmental sustainability. Data sits at the core of our strategy, enabling Microsoft to digitally measure our environmental footprint, create action plans to achieve our ambitious targets, and monitor progress against those goals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We collect environmental metrics across greenhouse gas (GHG) emissions, energy, water, waste and circularity, and ecosystems. Then we combine data from our own operations and multiple third-party sources to make the data actionable for analysis and action. This requires complex data management\u2014including a combination of digital technologies for our data collection, storage, calculations, reporting, and diagnostics.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Initially, collecting data from various sources and formats was daunting. Our teams had to gather data across different business groups with varying levels of experience, and then process and analyze those disparate datasets manually. One valuable step for us was reevaluating how we take in and process data, which enabled us to simplify the challenges of outdated and siloed information, while also helping to promote sustainability throughout the company. We are seeing the results in the innovations we make available to our customers:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Building efficiency<\/strong>\u2014One of our first forays into technology was to assess the environmental impact of our own operations, yielding the first smart building Internet of Things (IoT) approach to optimize energy efficiencies in our facilities. Today, with our partners, we offer similar smart building solutions to our customers.&nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>IT emissions<\/strong>\u2014We put processes in place to track Microsoft datacenter emissions. Now, customers can use the <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/sustainability\/emissions-impact-dashboard\">Emissions Impact Dashboard<\/a> to see datacenter emissions related to <em>their<\/em> use of Microsoft Cloud services. <\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>ESG data and reporting<\/strong>\u2014As our solutions have matured, and the amount of sustainability data has grown, we needed new ways to track progress against increasingly ambitious commitments. Our <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2023\/08\/21\/streamline-supplier-engagement-with-the-new-esg-value-chain-solution\/\">environmental, social, governance (ESG) data estate practices<\/a> continue to inform and inspire the capabilities we provide to customers through Microsoft Cloud for Sustainability\u2014including Microsoft Sustainability Manager\u2014and other Microsoft solutions.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"our-strategy-is-fueled-by-a-powerful-range-of-data-solutions\">Our strategy is fueled by a powerful range of data solutions&nbsp;<\/h2>\n\n\n\n<div class=\"alignright wp-block-bloginabox-theme-kicker\" data-bi-an=\"Kicker Left\">\n\t<div class=\"kicker\">\n\t\t<h2 class=\"kicker__title\">\n\t\t\tMicrosoft Cloud\t\t<\/h2>\n\t\t<p class=\"kicker__content\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/\"\n\t\t\t\t\tclass=\"kicker__link\"\n\t\t\t\t\ttarget=\"_blank\" rel=\"noopener noreferrer\"\t\t\t\t>\n\t\t\t\t\t\tLearn more\t\t\t\t\t\t\t\u203a<\/a>\n\t\t\t\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Establishing a baseline and then reporting and monitoring progress toward goals requires a variety of data solutions. We combine the data intelligence and technologies within our Microsoft Cloud products\u2014including Azure, Power Apps, Microsoft 365, and SharePoint\u2014with new built-for-purpose Microsoft Cloud for Sustainability solutions. The same models and tools we use internally are available to our customers. Here\u2019s how it works: &nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Data collection, storage, and validation<\/strong>\u2014To address the challenges of inconsistent and incompatible data coming in, we implemented data contracts. These contracts stipulate formats and reporting timelines, so data flows in faster and more accurately. Data contracts helped us reduce the time spent on data cleaning, which was previously as high as 70% of the data compilation process. &nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Calculation<\/strong>\u2014We created <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/sustainability\/microsoft-sustainability-manager\">Sustainability Manager<\/a> to calculate our carbon, water, and waste emissions. It simplifies the process of calculating Scopes 1, 2, and 3 emissions using dynamic calculation models based on the GHG Protocol.&nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Reporting and diagnostics<\/strong>\u2014For data visualization and reporting, we use Azure Analysis Services, Power BI, Power Query, and Excel Data validation as a crucial aspect of our reporting process, which we\u2019re continuing to improve. &nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/11\/360-service_C0_900x634px.jpg\" alt=\"graphical user interface, application\" class=\"wp-image-112883\"\/><figcaption class=\"wp-element-caption\"><em>Microsoft products we use to manage ESG data<\/em>.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"our-learnings-inform-the-comprehensive-data-solutions-we-deliver-to-our-customers\">Our learnings inform the comprehensive data solutions we deliver to our customers&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As \u201ccustomer zero\u201d for Microsoft Cloud for Sustainability solutions, our sustainability team is actively influencing the roadmap, feature requests, and practical use of other Microsoft solutions. One solution we\u2019re really excited about is <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2023\/06\/15\/introducing-new-esg-data-and-reporting-capabilities-in-microsoft-cloud-for-sustainability\/\">Project ESG Lake<\/a>, available now in preview, which collects ESG data into a single comprehensive data estate that streamlines data calculations and holistic analysis, reporting, and diagnostics efforts as well.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And based on all we&#8217;ve learned about optimizing our own workloads for maximum sustainability benefits, we&#8217;ve created best practice guidance for customers that are deploying Sustainability Manager. <a href=\"https:\/\/aka.ms\/well-architected-sustainability\" target=\"_blank\" rel=\"noreferrer noopener\">Well-Architected for Sustainability<\/a> guidance is available to help organizations build Sustainability Manager workloads using proven scalable principles.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"data-governance-drives-better-sustainability-outcomes\">Data governance drives better sustainability outcomes&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sustainability success is contingent on empowering people. We\u2019ve learned that progress requires more than just creating a sustainability team. Instead, successful organizations prioritize sustainability across the entire business. This process works across departments. For instance, we\u2019ve challenged operations to minimize our environmental impact and encouraged product and services teams to build products that are more sustainable by design.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to offering everyone sustainability training and folding sustainability into business decisions and practices, we also hold teams accountable to a governance structure. For example, we instituted an internal <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2022\/03\/24\/how-microsoft-is-using-an-internal-carbon-fee-to-reach-its-carbon-negative-goal\/\">carbon fee<\/a> in 2012. As part of this effort, we track emissions across direct operations, electricity, procurement, supply chain, product energy use, and even business travel and employee commuting. Business groups are then charged for their carbon usage. Not only does this process help us monitor and forecast emissions, but the added accountability drives innovation and better behaviors. Our own experience has informed the new <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2023\/10\/31\/microsoft-cloud-for-sustainability-run-your-carbon-fee-program-with-new-capabilities\/\">carbon fee capabilities<\/a> now available in preview for our customers through Sustainability Manager.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"evolving-our-sustainability-data-and-reporting-strategy\">Evolving our sustainability data and reporting strategy&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Microsoft, we are committed to using digital data solutions to guide and manage our sustainability strategy. Our data and reporting practices will continue to evolve based on what we\u2019ve learned over the last decade of collecting sustainability data, and in response to emerging <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2023\/03\/21\/get-ready-for-esg-reporting-with-increased-data-transparency\/\">ESG reporting regulations<\/a> and standards (like Corporate Sustainability Reporting Directive).&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the greatest challenges for ESG reporting for any organization will be collecting data from supply chain partners. In our next blog, we take a closer look at how our <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/sustainability\/2023\/12\/18\/microsoft-as-sustainability-customer-zero-managing-scope-3-emissions\/\">supplier engagement strategy<\/a> has evolved over the last few years, and how we\u2019re using <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/sustainability\/microsoft-sustainability-manager\">Microsoft Cloud for Sustainability<\/a> solutions to help us gather and understand the sustainability impact of our value chain partners.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog is the first in a series documenting our experience as \u201ccustomer zero\u201d of our own sustainability technology\u2014from how we got started to how we\u2019re now using Microsoft Cloud for Sustainability solutions to record and manage our progress and enable our customers to do the same.<\/p>\n","protected":false},"author":11,"featured_media":10961,"template":"","categories":[1108],"tags":[1374,1465,1515,1657],"content-type":[118],"job-function":[],"coauthors":[1516],"class_list":["post-3081","ms-industry","type-ms-industry","status-publish","has-post-thumbnail","hentry","category-general","tag-ai","tag-microsoft-industry-clouds","tag-microsoft-sustainability-manager","tag-sustainability","content-type-thought-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft as sustainability customer zero: Using data to drive progress | The Microsoft Cloud Blog<\/title>\n<meta name=\"description\" content=\"Discover how Microsoft is using Microsoft Cloud for Sustainability solutions to record and manage our progress and enable our customers to do the same.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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