{"id":2975,"date":"2022-10-26T08:00:00","date_gmt":"2022-10-26T15:00:00","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/innovation\/blog\/ms-industry\/microsoft-cloud-for-financial-services-create-new-value-with-deeper-customer-connections\/"},"modified":"2026-04-09T08:56:26","modified_gmt":"2026-04-09T15:56:26","slug":"microsoft-cloud-for-financial-services-create-new-value-with-deeper-customer-connections","status":"publish","type":"ms-industry","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-cloud\/blog\/financial-services\/2022\/10\/26\/microsoft-cloud-for-financial-services-create-new-value-with-deeper-customer-connections\/","title":{"rendered":"Microsoft Cloud for Financial Services: Create new value with deeper customer connections"},"content":{"rendered":"\n

Customers and clients rightly put a premium on clarity and ease of communication with their financial services providers. We all want to understand our finances and trust that interactions with our financial institutions are secure, coordinated, and efficient. To drive this outcome, Microsoft Cloud for Financial Services<\/a> brings together the best of the Microsoft Cloud which includes foundational privacy, security, regulatory compliance, and an industry-specific data model to applications designed specifically to meet the needs of financial institutions globally. In addition, these services and applications are infused with powerful and robust AI, to help drive better decision-making, create more meaningful connections, and produce tangible outcomes.<\/p>\n\n\n\n

We continue to invest in improvements to Microsoft Cloud for Financial Services that help financial institutions better manage their data at scale and use it to improve customer experience, coordinate engagement, and drive operational efficiency. These include a new onboarding application, unified client profile for wealth management, new data models, and intelligent appointments, first announced<\/a> by my colleague Bill Borden.<\/p>\n\n\n\n

Building on our platform are new offerings from our ecosystem of industry partners, including independent software vendors (ISVs), Thought Machine<\/a> and Mambu<\/a>, that are integrating their banking cores with the Microsoft Cloud for Financial Services. Argano\u2019s CX Connect for Financial Services<\/a> bridges the siloed technical islands of data into a single pane of glass for customers. Bambu<\/a> and Wealth Dynamix<\/a> have solutions in the market for wealth management and ASC Recording Insights<\/a> and BioCatch<\/a> offer solutions for compliance. For an in-depth look at our partners and their solutions, read the latest<\/a> from Toby Bowers.<\/p>\n\n\n\n

I\u2019m excited to provide an overview of some key features from this release that will have immediate impact for our customers as well as show them in action.<\/p>\n\n\n\n

Improving the customer journey<\/h2>\n\n\n\n

Intelligent appointments<\/h3>\n\n\n\n

Customers appreciate 24\/7 access to their data as well as the ability to communicate and schedule time with advisors. Intelligent appointments provide customers a self-service experience to book time with an advisor. Financial institutions can offer flexibility by allowing the customer to choose how and when they want to meet with their financial service provider.<\/p>\n\n\n\n

The scheduling experience easily and quickly matches the availability, relevance, and skills of the customer’s financial needs advisor. Scheduled meetings are automatically synchronized to participants\u2019 calendars. Customers are also informed about appointments through SMS and email to streamline the process and ensure relevant materials are prepared ahead of time.<\/p>\n\n\n\n

Onboarding application<\/h3>\n\n\n\n

From onboarding to retention, customers expect their financial service journey to be a connected and efficient process. Microsoft Cloud for Financial Services provides new in-market solutions to improve communication and equips representatives with pertinent customer details to streamline service.<\/p>\n\n\n\n

The onboarding application (preview United States and the United Kingdom only), enables financial institutions to orchestrate financial onboarding processes through a transparent and flexible experience. It allows for customized data collection tasks per business scenario and defines the application document journey. Visual user interface components consolidate and help users visualize the onboarding process. With access to primary applicant details, additional parties’ details, and application task summaries, financial advisors can more effectively engage with customers. Additionally, the document verification process can be accelerated and automated by incorporating document intelligence AI analysis to verify all onboarding application documents.<\/p>\n\n\n\n

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