{"id":70260,"date":"2026-05-21T07:01:37","date_gmt":"2026-05-21T14:01:37","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/?p=70260"},"modified":"2026-05-21T07:01:41","modified_gmt":"2026-05-21T14:01:41","slug":"how-insurance-and-advisory-leaders-are-using-ai-to-support-better-decisions","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/thought-leadership\/2026\/05\/21\/how-insurance-and-advisory-leaders-are-using-ai-to-support-better-decisions\/","title":{"rendered":"How insurance and advisory leaders are using AI to support better decisions"},"content":{"rendered":"\n<p>Across insurance, risk, and advisory services, the moments when decisions are made carry real weight. These are environments defined by complexity, regulation, and trust\u2014where clients rely on expert guidance to navigate uncertainty in critical, sometimes life-changing, scenarios.<\/p>\n\n\n\n<p>As AI becomes more embedded in everyday work, leaders across these industries are taking a measured approach. Rather than asking how fast they can adopt new technology, they are asking a more important question: <strong>How can AI help people do their jobs better without compromising trust, judgment, or accountability?<\/strong><\/p>\n\n\n\n<p>Organizations like <a href=\"https:\/\/www.nfp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">NFP<\/a> and <a href=\"https:\/\/www.ltcipartners.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">LTCI<\/a> are answering that question in practical ways. Their approaches differ, but they share a common focus: using AI to reduce complexity, surface the right information at the right time, and support the human expertise that clients depend on.<\/p>\n\n\n\n<p>The leaders featured here are using AI to standardize access to information, reduce friction in complex workflows, and apply human expertise consistently\u2014every time, across the enterprise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"bringing-ai-into-the-flow-of-work\">Bringing AI into the flow of work<\/h2>\n\n\n\n<p>In advisory and insurance services, time and attention are often consumed by manual, repetitive tasks\u2014work that limits the ability to focus on clients.<\/p>\n\n\n\n<p>At NFP, AI is delivering value by meeting people where they already work. By integrating AI directly into familiar tools such as Outlook, Teams, and Word, employees are able to spend less time searching for information and more time applying their expertise.<\/p>\n\n\n\n<p>This approach supports faster ramp\u2011up, stronger adoption, and better outcomes\u2014particularly in high\u2011stress situations where clients need clear guidance. Importantly, AI is deployed within a secure, governed environment, ensuring sensitive data remains protected while insights are delivered more efficiently.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How AI helps insurance teams show up when it matters most\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/xXAvdG_mKzk?list=PLClCBn7ebwvuK_Y8thG3QvxVmIok6T8AL\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reducing-complexity-to-improve-confidence\">Reducing complexity to improve confidence<\/h2>\n\n\n\n<p>Long\u2011term care insurance is inherently complex. Advisors and clients alike are often faced with dense documentation, unfamiliar terminology, and difficult trade\u2011offs.<\/p>\n\n\n\n<p>At LTCI, AI is being used to simplify that experience. Custom agents help synthesize large volumes of proposal information into clear, structured summaries that advisors can use to guide conversations.<\/p>\n\n\n\n<p>By reducing the burden of interpretation, AI helps advisors focus on what matters most: explaining options, answering questions, and supporting informed decisions. Feedback shows that clearer information leads to stronger engagement and more confident outcomes for advisors and clients.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How LTCI turns insurance complexity into clarity with AI\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/zxIuL12NcZg?list=PLClCBn7ebwvuK_Y8thG3QvxVmIok6T8AL\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>While these examples improve individual workflows, they also signal a broader shift taking shape across the industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"establishing-ai-as-a-strategic-multiplier\">Establishing AI as a strategic multiplier<\/h2>\n\n\n\n<p>AI maturity is no longer defined by experimentation\u2014it\u2019s defined by how organizations operationalize capabilities at scale. These organizations are not replacing human judgment\u2014they are scaling it.<\/p>\n\n\n\n<p>By standardizing access to information, streamlining workflows, and integrating insights across systems, they are enabling faster decisions, improving operational efficiency, and delivering more impactful client outcomes.<\/p>\n\n\n\n<p>Discover how organizations are applying this at scale:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"AI as a strategic multiplier\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/HUAVGjo6s3o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-these-approaches-have-in-common\">What these approaches have in common<\/h2>\n\n\n\n<p>Across these examples, a consistent set of principles is emerging:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI works best when it supports people, not processes alone.<\/li>\n\n\n\n<li>Trust, security, and governance are foundational\u2014not optional.<\/li>\n\n\n\n<li>Reducing complexity is often the fastest way to improve outcomes.<\/li>\n<\/ul>\n\n\n\n<p>At the core, these&nbsp;businesses&nbsp;are focused on practical impact\u2014helping people access the right information faster, make better decisions, and support clients in critical moments.&nbsp;<\/p>\n\n\n\n<p><strong>Continue your AI journey with Microsoft<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/info.microsoft.com\/ww-landing-microsoft-365-copilot-chat.html?lcid=EN-US\"><strong>Fast Track to AI | Microsoft 365 Copilot<\/strong><\/a><br>Boost your AI fluency and adoption with Microsoft 365 Copilot Chat prompts.<\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-365-copilot?msockid=3aaca837ab9a6e5829c3beefaaaf6f2f\"><strong>Explore Microsoft 365 Copilot<\/strong><\/a><br>Bring AI into the flow of work across Microsoft 365 apps to help teams create, summarize, and move faster.<\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-365-copilot\/microsoft-copilot-studio\/\"><strong>Build with Copilot Studio<\/strong><\/a><br>Create and deploy custom agents grounded in your business data\u2014then publish across the channels your teams use.<\/li>\n\n\n\n<li><a href=\"https:\/\/info.microsoft.com\/ww-landing-ai-agents-your-competitive-edge-in-the-digital-era.html?lcid=en-us\"><strong>Learn what AI agents can unlock<\/strong><\/a><br>Discover how agents can help organizations move from answering questions to taking action across business processes.<\/li>\n<\/ul>\n\n\n\n<p>This thought leadership piece is part of <strong>Microsoft in Business<\/strong> coverage from AI Tour New York, highlighting how leaders are translating AI strategy into real\u2011world execution at scale. Explore more conversations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/business-insights\/2026\/04\/01\/scaling-ai-with-confidence-how-leaders-are-using-ai-to-drive-enterprise-transformation\/\">Scaling AI with confidence: How leaders are using AI to drive enterprise transformation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/era-of-ai\/2026\/04\/07\/when-ai-delivers-real-value-not-just-potential\/\">When AI delivers real value, not just potential<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/thought-leadership\/2026\/04\/14\/why-ai-is-an-operating-model-shift-not-a-technology-upgrade\/\">Why AI is an operating model shift\u2014Not a technology upgrade<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/era-of-ai\/2026\/04\/23\/when-ai-becomes-an-accelerant-not-an-experiment\/\">When AI becomes an accelerant, not an experiment<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/thought-leadership\/2026\/04\/21\/ai-as-a-platform-shift-not-another-experiment\/\">AI as a platform shift, not another experiment<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/era-of-ai\/2026\/05\/12\/how-grant-thornton-is-building-an-ai-powered-professional-services-firm\/\">How Grant Thornton is building an AI-powered professional services firm<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Across insurance, risk, and advisory services, the moments when decisions are made carry real weight. These are environments defined by complexity, regulation, and trust\u2014where clients rely on expert guidance to navigate uncertainty in critical, sometimes life-changing, scenarios. As AI becomes more embedded in everyday work, leaders across these industries are taking a measured approach.<\/p>\n","protected":false},"author":899,"featured_media":70262,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1990],"post_tag":[1992,1662,1974,1745,1994,2001,2002,1949],"content-type":[1079],"coauthors":[790],"class_list":["post-70260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership","tag-agentic-ai","tag-ai","tag-ai-agents","tag-copilot","tag-copilot-agents","tag-copilot-studio","tag-era-of-ai","tag-microsoft-365-copilot","content-type-thought-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How insurance and advisory leaders are using 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