{"id":53507,"date":"2020-11-23T09:31:41","date_gmt":"2020-11-23T17:31:41","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/?p=53507"},"modified":"2020-11-23T09:31:42","modified_gmt":"2020-11-23T17:31:42","slug":"build-a-resilient-it-operation-modern-device-management-and-zero-touch-deployment","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/security\/2020\/11\/23\/build-a-resilient-it-operation-modern-device-management-and-zero-touch-deployment\/","title":{"rendered":"Build a resilient IT operation: modern device management and zero-touch deployment"},"content":{"rendered":"

\"ManHas your organization had to flip the switch on remote productivity this year?\u00a0<\/span><\/i>Read th<\/span><\/i>e<\/span><\/i>\u00a0post on Windows Virtual Desktop and Surface to learn about the benefits of using a virtual desktop solution to help scale and meet the demands of an evolving workforce under changing conditions<\/span><\/i><\/a>.<\/span><\/i>
\n<\/span><\/p>\n

Let\u2019s step back<\/span>\u00a0a\u00a0<\/span>bit<\/span>\u00a0and explore the concept of modern endpoint management and why this is an approach that every organi<\/span>z<\/span>ation should be considering right now.<\/span>\u00a0While V<\/span>irtual\u00a0<\/span>D<\/span>esktop\u00a0<\/span>I<\/span>nfrastructure<\/span>\u00a0is right for some\u00a0<\/span>organizations<\/span>, it\u2019s not right for everyone<\/span>. But<\/span>\u00a0the principles of modern endpoint management can benefit everyone.\u00a0<\/span>\u00a0<\/span><\/p>\n

As an IT\u00a0<\/span>professional<\/span>\u00a0in your organization,<\/span>\u00a0it\u2019s highly likely<\/span>\u00a0that<\/span>\u00a0<\/span>you and your team have been<\/span>\u00a0<\/span>tackling<\/span>\u00a0<\/span>the daunting\u00a0<\/span>challenge\u00a0<\/span>of\u00a0<\/span>helping\u00a0<\/span>employees<\/span>\u00a0convert to remote or hybrid work<\/span>\u00a0<\/span>since<\/span>\u00a0the onset of the COVID-19 pandemic.\u00a0<\/span>O<\/span>rganizations\u00a0<\/span>of every kind<\/span>\u00a0leaned<\/span>\u00a0more heavily than ever on IT to\u00a0<\/span>provision infrastructure<\/span>\u00a0<\/span>for an array of roles in\u00a0<\/span>work-from-<\/span>home scenarios<\/span>\u2014and\u00a0<\/span>IT made it happen<\/span>\u00a0with nearly no lead time<\/span>.<\/span>\u00a0<\/span>In many ways, IT departments\u00a0<\/span>like yours have been\u00a0<\/span>the unsung heroes of keeping business running as usual during the pandemic<\/span>.\u00a0<\/span>You\u2019ve\u00a0<\/span>done\u00a0<\/span>unprecedented work\u00a0<\/span>with virtually no template for doing so.<\/span>\u00a0Even\u00a0<\/span>those who struggled<\/span>\u00a0<\/span>with this<\/span>\u00a0transition did their best to\u00a0<\/span>create<\/span>\u00a0<\/span>\u201c<\/span>the new normal.<\/span>\u201d<\/span>\u00a0<\/span><\/p>\n

Now that you have\u00a0<\/span>navigated<\/span>\u00a0through this initial\u00a0<\/span>crisis\u00a0<\/span>scenario, it\u2019s time to start thinking ahead to future unknowns. How do you keep\u00a0<\/span>IT environments sustainable and resilient<\/span>? What\u2019s the\u00a0<\/span>roadmap?<\/span>\u00a0<\/span><\/p>\n

A closer look at modern management and\u00a0<\/span>zero<\/span>–<\/span>touch deployment<\/span>\u00a0<\/span><\/h2>\n

It\u2019s safe to say that\u00a0<\/span>this\u00a0<\/span>spur-of-the-moment<\/span>\u00a0switch to remote work\u00a0<\/span>was a lot smoother and more efficient for organizations that\u00a0<\/span>had already embraced the cloud and\u00a0<\/span>were on the path to digital transformation.\u00a0<\/span>And for those<\/span>\u00a0who had already adopted modern\u00a0<\/span>endpoint\u00a0<\/span>management,\u00a0<\/span>the switch to remote and hybrid work felt pretty seamless. But for organizations\u00a0<\/span>who\u00a0<\/span>were\u00a0<\/span>still running legacy systems, this transition was\u00a0<\/span>more\u00a0<\/span>difficult.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Why was switching to remote work so much easier for cloud-ready customers<\/span>?<\/span>\u00a0It\u2019s because modern management and zero touch deployment bring ease and efficiency to the \u201cwork from home\u201d transition, and yield time and cost savings to boot.<\/span>\u00a0<\/span><\/p>\n

Essentially,\u00a0<\/span>modern management<\/span>\u00a0<\/span>practices allow IT to provision devices<\/span>\u00a0and customize remote environments for users without having to physically be in the same room as the device. You and your employees are working safely from your respective locations, and your IT team can get the job done with very little participation from your\u00a0<\/span>employees.\u00a0<\/span>\u00a0<\/span><\/p>\n

Another benefit is that the<\/span>\u00a0whole process moves faster. In fact, a Forrester study found that customers using Surface and Microsoft 365 saved four hours per device in reduced IT time to provision and deploy Surface devices<\/span>1<\/span>, thanks to Microsoft Autopilot and Microsoft Endpoint Manager.<\/span>\u00a0As an IT leader,\u00a0<\/span>you know how valuable time savings are<\/span>\u00a0for your team.<\/span>\u00a0<\/span><\/p>\n

These practices<\/span>\u00a0allow both IT and end users to stay productive,\u00a0<\/span>work with ease in natural ways, and maintain continuity in the face of changeable working conditions. This modern approach also\u00a0<\/span>has the benefit of<\/span>\u00a0cost savings for IT and means less hassle for end users. After all, depending on your organization,\u00a0<\/span>some or many of your employees may never have worked remotely before being oblig<\/span>ated\u00a0<\/span>to do so<\/span>, and most likely have varying levels of tech savviness.<\/span>\u00a0With\u00a0<\/span>zero-<\/span>touch deployment, most of the time, all employees have to do is\u00a0<\/span>unbox\u00a0<\/span>the device they\u2019ve received via mail<\/span>\u00a0<\/span>and turn it on.<\/span>\u00a0<\/span><\/p>\n

If you\u2019re using or considering Surface devices, this process becomes even easier and more natural for the user due to Surface\u2019s built-in features.\u00a0<\/span>Let\u2019s take a closer look at modern management and\u00a0<\/span>zero<\/span>–<\/span>touch deployment\u00a0<\/span>on Surface<\/span>,<\/span>\u00a0<\/span>and exactly how it can help you make your IT environment sustainable, resilient, and secure.<\/span>\u00a0<\/span><\/p>\n

Managing devices securely, from anywhere<\/span>\u00a0<\/span><\/h2>\n

Along with ease of use, security has\u00a0<\/span>been\u00a0<\/span>the<\/span>\u00a0key consideration for IT leaders in creating remote and hybrid environments for their employees. When people and devices are on the move, data is, too,\u00a0<\/span>meaning<\/span>\u00a0your organization could be exposed to threats if\u00a0<\/span>your security is compromised.\u00a0<\/span>\u00a0<\/span><\/p>\n

IT departments choose Surface devices for their teams because\u00a0<\/span>Surface works best on Microsoft 365<\/span>\u00a0as a productivity cloud<\/span>\u2014and the security story on Microsoft 365 is second to none<\/span>.\u00a0<\/span>Microsoft 365<\/span>\u00a0<\/span>and Sur<\/span>face\u00a0<\/span>provides complete end<\/span>–<\/span>to<\/span>–<\/span>end security from<\/span>\u00a0device<\/span>\u00a0firmware to the Windows Hello Camera installed on every Surface device\u00a0<\/span>for<\/span>\u00a0biometric authentication to\u00a0<\/span>Microsoft 365\u00a0<\/span>built-in\u00a0<\/span>security<\/span>\u00a0features<\/span><\/a>.<\/span>\u00a0The security story here is notable because of how it wraps around the device and the user.<\/span>\u00a0<\/span><\/p>\n

Through Windows Autopilot, IT has the ability to natively manage Surface devices that are using Microsoft 365.<\/span>\u00a0<\/span>Through<\/span>\u00a0<\/span>Trusted Platform Module (TPM) technology,\u00a0<\/span>a built-in microchip provides hardware-based security.<\/span>\u00a0This allows for power<\/span>ful<\/span>\u00a0modern management<\/span>\u00a0that takes advantage of all the capabilities of Windows 10 on Surface.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Introducing new features and capabilities, naturally<\/span>\u00a0<\/span><\/p>\n

When it comes to device or system updates, the pairing of Surface with Windows Autopilot takes the stress and security worries off your employees. Surface\u2019s underlying firmware makes it easy to push new features and security updates to every device. From anywhere they may be working, your IT team can grant users the latest and greatest features specific to their device.\u00a0<\/span>\u00a0<\/span><\/p>\n

When\u00a0<\/span>Surface is\u00a0<\/span>layered with Microsoft 365 chip<\/span>–<\/span>to<\/span>–<\/span>cloud security and Azure security capabilities, you have a very robust security\u00a0<\/span>solution. If a security vulnerability is discovered when\u00a0<\/span>an employee<\/span>\u00a0is working from home,\u00a0<\/span>IT can even push out an update at the device level. This is a super unique capability<\/span>\u00a0that highlights the value of modern management on Surface.<\/span>\u00a0<\/span><\/p>\n

Making the case for modern management<\/span>\u00a0<\/span><\/h2>\n

The cloud<\/span>\u00a0and unique features of Surface<\/span>\u00a0makes deploying new devices and managing them radically easier, no matter where your teams are located.<\/span>\u00a0Hybrid work is here to s<\/span>t<\/span>ay<\/span>.<\/span>\u00a0<\/span>C<\/span>ompanies\u00a0<\/span>have\u00a0<\/span>develop<\/span>ed<\/span>\u00a0new habits in the era of COVID and\u00a0<\/span>will continue to maintain these more fluid\u00a0<\/span>work scenarios\u00a0<\/span>into the post-COVID era<\/span>.\u00a0<\/span>The shift to remote work<\/span>\u00a0at scale, enhancing\u00a0<\/span>u<\/span>ser experience<\/span>,<\/span>\u00a0and\u00a0<\/span>the\u00a0<\/span>need<\/span>\u00a0<\/span>to manage\u00a0<\/span>costs are<\/span>\u00a0just some of the facto<\/span>r<\/span>s that are<\/span>\u00a0<\/span>driving the adopti<\/span>on<\/span>\u00a0of modern management across\u00a0<\/span>m<\/span>any o<\/span>rganizations.\u00a0<\/span>It\u2019s a new frontier<\/span>,<\/span>\u00a0and as an IT leader, you\u2019re right in the center of it.<\/span>\u00a0<\/span><\/p>\n

Friction-free, zero-touch deployment puts automated\u00a0<\/span>Surface\u00a0<\/span>provisioning and<\/span>\u00a0configuration\u00a0<\/span>into\u00a0<\/span>your\u00a0<\/span>users\u2019 hands in a nonintimidating way. It saves IT time and costs<\/span>.\u00a0<\/span>Surface helps\u00a0<\/span>you and your IT team<\/span>\u00a0<\/span>reduce complexity so\u00a0<\/span>you\u00a0<\/span>can focus on what\u2019s next: making<\/span>\u00a0<\/span>your\u00a0<\/span>organization\u2019s I<\/span>T\u00a0<\/span>environment\u00a0<\/span>sustainable, agile, and resilient in the new normal.<\/span>\u00a0<\/span><\/p>\n

Want to learn\u00a0<\/span>three ways to<\/span>\u00a0moderniz<\/span>e<\/span>\u00a0device IT and i<\/span>mprove productivity?\u00a0<\/span>Download the\u00a0<\/span>new\u00a0<\/span>e-book<\/span>\u00a0today<\/span><\/a>.<\/span>\u00a0<\/span><\/p>\n

While you\u2019re at it, learn how to deploy the secure, modern workplace\u2014anywhere.\u00a0<\/span>Watch our webinar on-demand<\/span><\/a>.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Has your organization had to flip the switch on remote productivity this year?\u00a0Read the\u00a0post on Windows Virtual Desktop and Surface to learn about the benefits of using a virtual desktop solution to help scale and meet the demands of an evolving workforce under changing conditions.<\/p>\n","protected":false},"author":182,"featured_media":53522,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1542],"post_tag":[],"content-type":[],"coauthors":[582],"class_list":["post-53507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security"],"yoast_head":"\nBuild a resilient IT operation: modern device management and zero-touch deployment - Microsoft in Business Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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Embracing zero<\/span>–<\/span>touch\u00a0<\/span>for the current era and beyond<\/span>\u00a0<\/span><\/h2>\n

No one knows exactly when life will go back to how it was before, when so many of us worked in\u00a0<\/span>brick<\/span>s<\/span>\u00a0and mortar buildings.\u00a0<\/span>Now that remote\u00a0<\/span>and<\/span>\u00a0hybrid\u00a0<\/span>work<\/span>\u00a0are the norm<\/span>\u00a0for the foreseeable future<\/span>,\u00a0<\/span>employees\u00a0<\/span>are more likely to have a device shipped directly to their home rather than having to visit\u00a0<\/span>a physical<\/span>\u00a0IT office to pick one up.\u00a0<\/span>Zero<\/span>–<\/span>touch deployment\u00a0<\/span>allows<\/span>\u00a0technology\u00a0<\/span>to be put\u00a0<\/span>in the hands of\u00a0<\/span>employees\u00a0<\/span>much faster.<\/span>\u00a0All they have to do is unbox their Surface device, turn\u00a0<\/span>it on<\/span>, and\u00a0<\/span>Windows Autopilot<\/span><\/a>\u00a0<\/span>handles the rest.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Windows Autopilot walks users through setting up and self-provisioning their device, pulling configurations from the cloud, and then walking the user through one-click personalization options. Self-provisioning can be done leveraging a user\u2019s home network and their corporate\u00a0<\/span>credentials. In effect, Windows Autopilot and Surface simplifies the entire deployment process for users\u2014no technology expertise necessary.<\/span>\u00a0Autopilot has been a great\u00a0<\/span>asset<\/span>\u00a0to support the\u00a0<\/span>\u201c<\/span>work from home<\/span>\u201d<\/span>\u00a0movement.<\/span>\u00a0<\/span>To learn more about\u00a0<\/span>how\u00a0<\/span>the powerful combination of Surface, Windows Virtual Desktop, and Autopilot<\/span>\u00a0is transforming organizations and end<\/span>–<\/span>user experience<\/span>, read the\u00a0<\/span>State of Georgia\u00a0<\/span>customer story<\/span><\/a>.<\/span>\u00a0<\/span><\/p>\n

Additionally, Surface devices stand out\u00a0<\/span>in other ways that add value to IT and employees. For instance, Surface<\/span>\u00a0<\/span>is currently the only device that\u00a0<\/span>ships with pre-installed Office 365 apps. This means your employees can log on and\u00a0<\/span>be productive<\/span>\u00a0immediately,\u00a0<\/span>without worrying about downloading\u00a0<\/span>and<\/span>\u00a0<\/span>install<\/span>ing software<\/span>.<\/span>\u00a0Surface also\u00a0<\/span>uniquely\u00a0<\/span>has<\/span>\u00a0<\/span>DFCI management, a new\u00a0<\/span>feature of\u00a0<\/span>Unified Endpoint Management (Intune),\u00a0<\/span>or<\/span>\u00a0UEFI<\/span>. DFCI enables IT professionals to centrally manage and secure device firmware<\/span>,\u00a0<\/span>allowing<\/span>\u00a0for easy device updates from anywhere<\/span>.<\/span>\u00a0<\/span><\/p>\n