{"id":36867,"date":"2019-09-30T09:42:41","date_gmt":"2019-09-30T16:42:41","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/?p=36867"},"modified":"2019-11-18T08:24:47","modified_gmt":"2019-11-18T16:24:47","slug":"connection-how-social-media-is-changing-the-game-learning-from-leaders-episode-8","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/business-transformation\/2019\/09\/30\/connection-how-social-media-is-changing-the-game-learning-from-leaders-episode-8\/","title":{"rendered":"Connection: how social media is changing the game, Learning from Leaders, Episode 8"},"content":{"rendered":"<div>\n<p><iframe loading=\"lazy\" title=\"Video Player\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/videoplayer\/embed\/RE3NW9k\" class=\"c-video\" frameborder=\"0\" width=\"960\" height=\"540\" allowfullscreen=\"true\"><\/iframe><\/p>\n<p>Social media is a sea that is constantly in flux, with new channels opening up and trendy new players taking market share from aging platforms with regularity. Katrina Munsell, US Digital Lead and head of the Microsoft Customer Experience Center, says that \u201cfailing fast\u201d is the key for an organization that exists in a perpetual state of testing. As she leads her team in leveraging social media to create personal connections with Microsoft\u2019s customers, Munsell says that AI and other new technologies driving innovation make the future hard to pinpoint exactly\u2014but that\u2019s what makes the job of cultivating great customer experiences so exciting and rewarding.<\/p>\n<p>In Episode 8\u00a0of <i>Learning from Leaders<\/i>, Microsoft\u2019s thought leadership video series, host Katie Martell talks with Munsell about the clear pillars that aren\u2019t going away: being data driven and enhancing personalization. Watch now to learn how you can foster genuine connection and create moments where your team and customers can have fun together as part of the process.<\/p>\n<\/div>\n<p><span data-contrast=\"auto\">Visit aka.ms\/<\/span><span data-contrast=\"auto\">microsoftinmarketing<\/span><span data-contrast=\"auto\"> to learn more about modern marketing at Microsoft.<\/span><\/p>\n<div>\n<h5><i><span data-contrast=\"auto\">Learning\u00a0<\/span><\/i><i><span data-contrast=\"auto\">From<\/span><\/i><i><span data-contrast=\"auto\"> Leaders is a Microsoft thought leadership series of in-depth conversations with executives at firms who are facing the challenges of the digital age head-on. Each episode features insight from leaders whose clear vision of the future is guiding them to a path of embracing change, made possible by a mindset of continual learning.<\/span><\/i><\/h5>\n<div style=\"padding: 20px 0px\">\n<div style=\"border: 2px solid #0078d4;width: 100%;max-width: 600px\">\n<table style=\"border-color: #ffffff !important\" role=\"presentation\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"border-bottom: 1px solid #ffffff !important\">\n<td style=\"vertical-align: middle;padding: 0 20px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/wp-content\/uploads\/sites\/28\/2019\/09\/podcast_banner_microphone_icon_180x180.png\" alt=\"Microphone icon.\" width=\"90\" height=\"90\" border=\"0\" \/><\/td>\n<td style=\"vertical-align: middle\">\n<h3>Listen to all episodes of the <em><strong>Learning\u00a0from\u00a0Leaders<\/strong><\/em>\u00a0podcast:<\/h3>\n<p><a style=\"color: #0078d4;text-decoration: underline\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/microsoft-in-business-podcast\/id1464765450\" target=\"_blank\" rel=\"noopener noreferrer\">iTunes<\/a> | <a style=\"color: #0078d4;text-decoration: underline\" href=\"https:\/\/overcast.fm\/itunes1464765450\/microsoft-in-business-podcast\" target=\"_blank\" rel=\"noopener noreferrer\">Overcast<\/a> | <a style=\"color: #0078d4;text-decoration: underline\" href=\"https:\/\/soundcloud.com\/user-527783513\" target=\"_blank\" rel=\"noopener noreferrer\">Soundcloud<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Social media is a sea that is constantly in flux, with new channels opening up and trendy new players taking market share from aging platforms with regularity.<\/p>\n","protected":false},"author":182,"featured_media":39669,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1536],"post_tag":[],"content-type":[],"coauthors":[582],"class_list":["post-36867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connection: how social media is changing the game, Learning from Leaders, Episode 8 - Microsoft in Business Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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