{"id":15571,"date":"2018-08-22T14:32:09","date_gmt":"2018-08-22T21:32:09","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/?p=15571"},"modified":"2019-10-16T02:22:40","modified_gmt":"2019-10-16T02:22:40","slug":"how-collaboration-software-unites-it-staff-across-oklahoma","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/microsoft-in-business\/customer-experience\/2018\/08\/22\/how-collaboration-software-unites-it-staff-across-oklahoma\/","title":{"rendered":"How collaboration software unites IT staff across Oklahoma"},"content":{"rendered":"<p>\u201cLabor omnia vincit\u201d is Oklahoma\u2019s state motto; translated from Latin, it means \u201cWork Conquers All Things.\u201d If there\u2019s any organization that serves as a testament to this motto, it\u2019s Oklahoma\u2019s Office of Management and Enterprise Services.<\/p>\n<p>In 2010, Oklahoma conducted a feasibility study of its IT departments and their subsequent budgets and needs. The study recommended the following action items;<\/p>\n<ul>\n<li>Integrating Oklahoma\u2019s 1,500 geographically and bureaucratically segregated IT positions;<\/li>\n<li>Creating a bond of $100 million dollars for a consolidation effort;<\/li>\n<li>Migrating all existing IT budgets into one single budget (for what would become OMES), equaling about $233 million\/year.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18610\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/28\/2018\/08\/18309_MSFT_OKOMES_CustomerStory_MIB_Blog_Embedded1_R1_V3-5b8062894ad46.png\" alt=\"\" width=\"760\" height=\"400\" \/><\/p>\n<p>Unfortunately, neither the bond money nor the IT budget migration ended up happening. What was called the \u201cunification\u201d became an unfunded mandate. OK House Bill 1304: The Information Technology Consolidation and Coordination Act, passed in 2011, officially formed OMES.<\/p>\n<p><strong>OMES in 2012: \u201cThe Rapture\u201d<\/strong><\/p>\n<p>Once OMES was formed, the office had one arduous task to take on after another. OMES staff refers to this tumultuous period as \u201cThe Rapture,\u201d as they were faced with reconciling the following issues:<\/p>\n<ul>\n<li>Unifying all IT staff from various state agencies under OMES;<\/li>\n<li>Performing 78 legislatively-mandated mergers and acquisitions by June 30th, 2017;<\/li>\n<li>Picking up an additional 38 volunteer mergers and acquisitions from companies that wanted organization to take them over\u2014\u00a0 altogether, that\u2019s a merger every other week!<\/li>\n<li>Performing 2,000 agency-specific and state-wide system enhancements;<\/li>\n<li>Completing 1,300 agency-specific and state-wide IT projects.<\/li>\n<\/ul>\n<p>\u201cThe first few years of consolidation and unification were definitely full of lessons for us as a young agency,\u201d said State Chief Information Officer Bo Reese. \u201cI came on as interim CIO after my agency had gone through IT consolidation and I felt coming into the interim CIO position that my perspective, as a former OMES customer, was valuable as I could see both side of the process and try to help employees find the right touch that the effort needed.\u201d<\/p>\n<p><strong>Operations &amp; Intelligence Brief: \u201cThe Secret Sauce\u201d<\/strong><\/p>\n<p>OMES needed a way to bring employees together and build morale quickly. Enter Microsoft\u2019s Skype for Business. The technology provided what they needed to unite their employees from across the state and to solve problems in real time. Via Skype for Business, OMES started holding a daily meeting\u2014the Operations &amp; Intelligence Brief (O&amp;I).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18619\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/28\/2018\/08\/18309_MSFT_OKOMES_CustomerStory_MIB_Blog_Embedded2_R1_V3-5b80629a3536f.png\" alt=\"\" width=\"760\" height=\"400\" \/><\/p>\n<p>Every day at 10 a.m. sharp, the O&amp;I Skype for Business meeting begins by addressing the most pressing cases of the day. Employees can use the chat bar to solve issues in real time. Attendance isn\u2019t mandatory, but it is open to the entire organization. These meetings also enable employees who feel disjointed to speak candidly with management; the meetings make them feel like they are part of a team. The O&amp;I meetings have been essential to the unification process and directly contributed to the massive successes of OK OMES.<\/p>\n<p>\u201cI\u2019ve seen the difference the O&amp;I meetings have made in terms of the team responding to issues both large and small,\u201d said OMES Director Denise Northrup. \u201cTo have a set time for the whole division to air out problems and find possible interconnected issues that they might have missed individually has transformed the way OMES responds to our customers.\u201d<\/p>\n<p>This transformation isn\u2019t just being recognized in Oklahoma. Other states are taking notice too. \u201cI\u2019m actually having this conversation a lot with other states around the Operations &amp; Intelligence Brief. All of them want to know what the secret sauce is\u2026Those are the conversations to get us talking about Skype and O365,\u201d Matt Singleton explains. OMES is getting the word out about their O&amp;I meetings, too, through the follow-up to Team of Teams called One Mission: How Leaders Build a Team of Teams by Chris Fussell. There\u2019s an entire case study that features the OK OMES and their O&amp;I meetings in Chapter 4: Interconnection.<\/p>\n<p><strong>Why Microsoft? What the OK OMES was looking for after \u201cThe Rapture\u201d<\/strong><\/p>\n<p>After the \u201cRapture\u201d and the implementation of the O&amp;I meetings, OMES still had a long way to go in uniting its offices. Across all locations, issues related to outdated technology, security compliances, and incongruences in tech-knowledge still needed to be addressed.<br \/>\nAshton Carmichael, Strategic Initiative Specialist at OMES, says, \u201cThe key word is stabilization.\u201d To stabilize their offices, they turned to Microsoft yet again, this time leveraging Azure and Office 365.<\/p>\n<p>With an infrastructure in Azure and an Office 365 rollout across offices, OMES is limiting hardware, driving down costs, and meeting security and compliance requirements. \u201cWe\u2019ll pass the 50% mark of all of our state agencies on 365 by mid-summer [2018],\u201d says Carmichael. \u201cNo doubt, if anyone is having trouble with their O365, they can bring it up at the next O&amp;I meeting.\u201d<\/p>\n<p>The OMES mission is to support its partners through unified business services and a highly-qualified workforce that is committed to making government run in the most efficient, innovative manner possible. Partnership with Microsoft has helped fulfill this mission by pairing forward-thinking professionals with technology solutions that fit the present and future needs of the State of Oklahoma.<\/p>\n<p>In not quite 7 years, OMES has unified 1,200 employees with Skype, built an infrastructure on Azure, and started rolling out Office 365. \u201cI\u2019m incredibly proud of what this team has done over the last six years,\u201d Singleton says. \u201cWhen you look at the totality of the work that was being done, this organization was bringing home a major milestone every 13 hours. Not business hours. Every 13 calendar hours this organization brought home a major deliverable.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18622\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/28\/2018\/08\/18309_MSFT_OKOMES_CustomerStory_MIB_Blog_Embedded3_R1_V3-5b8062a5d106d2.png\" alt=\"\" width=\"760\" height=\"400\" \/><\/p>\n<p>But as Singleton explains, \u201cI left out the biggest metric. We did all of this work; got a whole bunch of stuff done with no money; and actually saved the state of Oklahoma $372 million through the course of this.\u201d It\u2019s no wonder other states, authors, booksellers, etc. are starting to take notice\u2014OMES is the definition of an underdog who continues to conquer obstacles through hard work, and everyone loves a good underdog story.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oklahoma\u2019s Office of Management and Enterprise Services brings IT staff across the whole state together with collaboration software and product innovation.<\/p>\n","protected":false},"author":182,"featured_media":15583,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1545],"post_tag":[1674],"content-type":[351],"coauthors":[790],"class_list":["post-15571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-government","content-type-customer-stories"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How collaboration software unites IT staff across Oklahoma - Microsoft in Business Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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