{"id":2589,"date":"2017-06-29T05:55:24","date_gmt":"2017-06-29T12:55:24","guid":{"rendered":""},"modified":"2023-07-03T13:40:49","modified_gmt":"2023-07-03T20:40:49","slug":"citynext-partner-of-the-year-empowers-digital-citizen-services","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/government\/2017\/06\/29\/citynext-partner-of-the-year-empowers-digital-citizen-services\/","title":{"rendered":"CityNext Partner of the Year empowers digital citizen services"},"content":{"rendered":"

It takes a team effort to empower cities across the globe to harness the potential of digital transformation so they can better serve their constituents and become safer, healthier, better educated, and more sustainable places to live. That\u2019s why our deep bench of partners<\/a> is integral to our CityNext initiative<\/a>.<\/p>\n

It\u2019s also why we were thrilled with the innovative submissions we received for our 2017 CityNext Partner of the Year Award<\/a>. We want to extend a big congratulations to AvePoint for its fourth consecutive year as a Microsoft Partner of the Year<\/a> and its first win in the CityNext category!<\/p>\n

Helping cities provide 21st-century citizen services<\/h2>\n

Citizens expect the same level of service from their city as they experience from their favorite businesses. Our 2017 CityNext Partner of the Year, AvePoint, helps cities meet these expectations with modern, digital citizen services solutions.<\/p>\n

Cities from Sidoarjo in Indonesia to Richmond, Virginia in the United States are using AvePoint Citizen Services<\/a> to provide residents with a centralized portal for submitting requests\u2014from anywhere, at any time, on any device\u2014and to track, analyze, and respond to all such requests. AvePoint Citizen Services helps cities not only meet citizen expectations, but efficiently keep up with their ever-increasing needs by automating incident reporting and case management.<\/p>\n

These kinds of digital services empower citizens to collaborate with their city to address concrete issues. For example, citizens can post a picture of graffiti, and then track when and how it\u2019s being addressed\u2014even receiving real-time updates.<\/p>\n

As a holistic citizen engagement and case management solution, AvePoint Citizen Services helps cities interact with its constituents in a modern, responsive manner. The solution offers benefits to the following stakeholders:<\/p>\n

Residents<\/strong> can self-register, submit requests, view the status of open cases, read announcements, follow social media feeds, and search a knowledge base repository to resolve issues quickly\u2014all through a centralized portal without the need for agent assistance. Photo attachments and location services can be included via integrated mobile devices to help validate requests.<\/p>\n

Response teams<\/strong> are provided a direct channel with a streamlined user experience for appropriate routing and handling of inbound requests from a single interface. The AvePoint Citizen Services interface helps the team resource requests and track progress by viewing key metrics\u2014including request status, type, and location.<\/p>\n

Field teams<\/strong> can view assigned tasks based on location, request type, or urgency, and then respond to these requests using integrated location services and mapping via mobile devices. Individuals can then log response activity into mobile devices to close out and annotate cases\u2014with photos, video, and audio\u2014in real time.<\/p>\n

Management<\/strong> can review key metrics and data trends over time\u2014including incoming request types, request locations, and average response times\u2014to enhance planning, resourcing, and improve citizen satisfaction ratings.<\/p>\n

Learn more and try it instantly<\/h2>\n

Visit the AvePoint Citizen Services site<\/a> to learn more and see a demo. And get a free trial on AppSource<\/a>, where you can instantly try the solution and access a variety of out-of-the-box services, ranging from pothole repairs to smart streetlights.<\/p>\n

Download the free eBook\u00a0<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

With the help of our partner, AvePoint, cities transform their citizen services and engage with their constituents in new and responsive ways.<\/p>\n","protected":false},"author":843,"featured_media":10472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1515],"post_tag":[],"content-type":[1488,1484],"coauthors":[4308],"class_list":["post-2589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","content-type-events","content-type-partners"],"yoast_head":"\nCityNext Partner of the Year empowers digital citizen services - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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