{"id":2466,"date":"2017-05-10T08:57:15","date_gmt":"2017-05-10T15:57:15","guid":{"rendered":""},"modified":"2023-07-19T11:09:39","modified_gmt":"2023-07-19T18:09:39","slug":"eis-uses-microsoft-bot-framework-deliver-ai-insurers","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/financial-services\/2017\/05\/10\/eis-uses-microsoft-bot-framework-deliver-ai-insurers\/","title":{"rendered":"EIS Uses Microsoft Bot Framework to Deliver AI to Insurers"},"content":{"rendered":"<p>Today, EIS Group, a leading provider of insurance core systems, announced that the EIS Digital Experience Platform (DXP) has integrated with and is using Microsoft Bot Framework to deliver intelligent assistant and other artificial intelligence (AI) services to insurers that augment the skills of customer service agents and enhance direct to consumer interactions to improve the quality, speed and cost-effectiveness of customer engagement.<\/p>\n<p>DXP enables the packaging of insurance products and services for digital distribution to customers and partners as high-quality, role-based omnichannel experiences. DXP connects with data and core services as a key component of a comprehensive platform for digital transformation. The adoption of Bot Framework makes it easy for DXP users to incorporate AI services into personalized marketing, selling and servicing interactions powered by DXP.<\/p>\n<p>The integration of DXP and Bot Framework allows EIS clients to build and connect their own bots to customer communication channels and add cognitive skills that enable bots to see, hear, interpret and interact with users naturally wherever they are.<\/p>\n<p>Users of DXP will use the Microsoft Bot Framework to:<\/p>\n<ul>\n<ul>\n<li>Add chatbots to insurer mobile and web applications<\/li>\n<li>Use chatbots to assist sales and marketing interactions and turn existing chat services \u2013 SMS\/text, Skype chat, Facebook messaging, Webchat, etc. \u2013 into customer service channels<\/li>\n<li>Create smart bots that understand customer requests and intent and recognize entities such as policies and claims<\/li>\n<li>Use Microsoft Cognitive Services to recognize photos of autos and other objects, identify customers by voice and understand sentiment, and access customer and industry data<\/li>\n<li>Capture customer interaction data and use it to infer the next best action<\/li>\n<\/ul>\n<\/ul>\n<p>\u201cMicrosoft Bot Framework helps us meet clients\u2019 needs to deepen customer engagement with the experience they demand,\u201d said Fazi Zand, senior vice president of products at EIS Group. \u201cIt allows our clients to augment the skills and knowledge of staff while driving more efficient, automated workflows and accelerating the pace of their digital transformations.\u201d<\/p>\n<p>Tony Jacob, managing director, Worldwide Insurance at Microsoft Corp. said, \u201cSignificant value is being created as insurers start using intelligent chatbots to transform providing 24\/7 services to customers and agents. We are pleased that EIS has integrated the Microsoft Bot Framework into its insurance digital experience platform to demonstrate the framework\u2019s unique value to insurers and to help EIS clients expand and optimize their engagement channels.\u201d<\/p>\n<p>Read the full press release and find out more <a href=\"https:\/\/www.eisgroup.com\/company\/press-releases\/read\/eis-use-microsoft-bot-framework-deliver-ai-services-insurers\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>Read more on the Microsoft <a href=\"https:\/\/enterprise.microsoft.com\/en-us\/industries\/banking-and-capital-markets\/?post_type=articles\" target=\"_blank\" rel=\"noopener\">Banking &amp; Capital Markets<\/a> and<a href=\"https:\/\/enterprise.microsoft.com\/en-us\/industries\/insurance\/?post_type=articles\" target=\"_blank\" rel=\"noopener\"> Insurance <\/a>blogs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EIS Group, a leading provider of insurance core systems, announced that the EIS Digital Experience Platform (DXP) has integrated with Microsoft Bot Framework.<\/p>\n","protected":false},"author":843,"featured_media":10371,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1523,4255],"post_tag":[4289],"content-type":[1490],"coauthors":[4311],"class_list":["post-2466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financial-services","category-insurance","tag-ai","content-type-customer-stories"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EIS Uses Microsoft Bot Framework to Deliver AI to Insurers - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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