{"id":2150,"date":"2017-01-11T08:55:47","date_gmt":"2017-01-11T16:55:47","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/uncategorized\/opencities-deliver-better-digital-services\/"},"modified":"2023-07-03T11:45:27","modified_gmt":"2023-07-03T18:45:27","slug":"opencities-deliver-better-digital-services","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/government\/2017\/01\/11\/opencities-deliver-better-digital-services\/","title":{"rendered":"OpenCities: Helping cities deliver better digital services"},"content":{"rendered":"

\"102_OpenCitiesU.S. cities are starting to look \u201cdown under\u201d for help in creating better websites. Microsoft partner OpenCities<\/a>, whose parent company is Australia\u2019s Seamless CMS<\/a>, recently completed a comprehensive national benchmarking report<\/a> that assessed 3,036 websites for every U.S. city with a population of more than 10,000 residents.<\/p>\n

\u201cThe big takeaway is that there\u2019s a lot of room for cities to improve how they\u2019re engaging with citizens,\u201d said Cynthia Francis, OpenCities\u2019 U.S. managing director of Business Development. \u201cThe purpose of the benchmarking report was to give cities a baseline so that they could better understand what\u2019s working well and where they have more to do in terms of creating better digital services for their citizens.\u201d<\/p>\n

First presented at the National Association of Government Web Professionals (NAGW) conference<\/a> in September, the city website benchmarking report looked at eight essential performance criteria: prioritization of top tasks, search experience, content readability, mobile friendliness, page speed, privacy, search engine optimization and accessibility. \u201cWhen we looked at the variability of those factors and at every U.S. city over 10,000 population, it gave us a good sense of where there were areas for improvement,\u201d Francis explained, noting that the report took four months to develop, using both automated and manual reviews of each website.<\/p>\n

After NAGW, where the report received \u201cvery positive\u201d feedback, Francis and OpenCities U.S. Managing Director for Product Jack Madans presented their findings at the 2016 Code for America Summit<\/a>\u00a0in November. \u201c(Cities) like the idea of being able to give their citizens the tools that they\u2019re going to need \u2026 to use that city website exactly as they would if they had the time to walk into city hall,\u201d Francis said. \u201cThey should be able to transact that business online, using any device. It\u2019s encouraging to us as we talk to cities to see how eager governments are to shift from an information website to a transactional, digital services website.\u201d<\/p>\n

The U.S. benchmarking survey builds on a similar study on Australia\u2019s \u201ccouncils\u201d (equivalent to cities) conducted last year by SeamlessCMS, which powers more than 20 percent of Australian local government websites and a total of 500-plus client websites, portals and intranets. In June, SeamlessCMS launched San Francisco-based OpenCities to serve the U.S. market, where the company already has projects with three U.S. cities, including Grand Rapids, Mich. \u201cWe are committed to providing a mobile-responsive, well-designed and effective digital services website for the City of Grand Rapids community and visitors,\u201d said Becky Jo Glover, \u200e311 Customer Service Center manager. \u201cOpenCities offered us the needed \u2018digital functionality\u2019 in one package, with an emphasis on the \u2018user experience\u2019\u2014the City\u2019s core mission. Grand Rapids is a Microsoft shop and we appreciate that OpenCities is hosted on Azure for security and stability.\u201d<\/p>\n

Microsoft CityNext<\/a> is excited to support OpenCities to drive easy-to-use digital government services and transactions, all powered by our Microsoft Azure<\/a> cloud platform. \u201cOur goal as a company is to transform the experience of government service and to make it a better experience for the end user\u2014the citizen or the visitor\u2014but also make it better for the government employees so that it\u2019s easy and effective for them to update and manage web content, without a lot of hassle,\u201d Francis said.<\/p>\n

\u201cWhen we did an evaluation of open platforms and partners it was kind of a no-brainer for us to go with Azure,\u201d she added. \u201cThe reason that we went with Microsoft has everything to do with stability for our government clients, the safety for our government clients and the opportunity to partner with a company that is forward-looking. We see that Microsoft is working in government in a way that is consistent with how we are working.\u201d<\/p>\n

I encourage you to download the unique U.S. benchmark report<\/a> and take advantage of OpenCities\u2019 offer for a personalized online report rating your city\u2019s website on each of the eight criteria by clicking www.opencities.com\/benchmark<\/a>. Citizens are articulating a desire to go online for government services rather than standing in line, and OpenCities can provide a path forward to seamless, elegant digital services that thrill and delight citizens.<\/p>\n","protected":false},"excerpt":{"rendered":"

OpenCities\u2019 benchmarking report assessed 3,036 U.S. city websites to give cities a baseline for creating better digital services.<\/p>\n","protected":false},"author":843,"featured_media":10114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1515],"post_tag":[],"content-type":[1483],"coauthors":[4308],"class_list":["post-2150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","content-type-thought-leadership"],"yoast_head":"\nOpenCities: Helping cities deliver better digital services - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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