{"id":2017,"date":"2016-11-02T09:00:42","date_gmt":"2016-11-02T16:00:42","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/uncategorized\/macys-sets-the-standard-for-empowering-employees-using-office\/"},"modified":"2023-05-31T16:43:27","modified_gmt":"2023-05-31T23:43:27","slug":"macys-sets-the-standard-for-empowering-employees-using-office","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/retail\/2016\/11\/02\/macys-sets-the-standard-for-empowering-employees-using-office\/","title":{"rendered":"Macy\u2019s sets the standard for empowering employees using Office 365"},"content":{"rendered":"

\"Macy's<\/p>\n

This is certainly an exciting time to be in the retail industry with transformative opportunities for retailers to put customers and their brand experience at the center of their businesses. <\/span><\/span><\/p>\n

Leading retailers are embracing today\u2019s digital innovations to do just that, putting customers first with role-based solutions for their retail employees that empower them to provide outstanding service while enabling them to collaborate and share. The work that Macy\u2019s is doing is a great example of this.<\/span><\/span><\/p>\n

Macy\u2019s puts customers first. The retailer recognized a significant opportunity to empower its store leaders who engage both its selling-floor associates and customers. It transformed its stores by giving leaders Microsoft Surface devices to make them mobile and Office 365 to enable unprecedented collaboration and access to information, including the more than 30 applications, reports, and tools they use most often. They now spend more time on the sales floor, where they\u2019re better equipped to support sales associates, assist customers, and make adjustments on the fly. Macy\u2019s also uses Office 365 to connect its multi-unit managers more fluidly with their stores and increase their leadership impact. <\/span><\/span><\/p>\n

This ability to identify opportunities to improve consistency and share best practices easily throughout the company helps Macy\u2019s provide the best possible shopping experience. The retailer\u2019s customer satisfaction scores are on the upswing, and Macy\u2019s believes its partnership with Microsoft to create and leverage best-in-class technology will allow it to make the customer experience more seamless across all channels. <\/span><\/span><\/p>\n

To learn more, you can read the full <\/span><\/span>leadership blog<\/span><\/span><\/a> with Sue McMahon, group vice president of Retail Communication at Macy\u2019s.<\/span><\/span><\/p>\n

\u00a0<\/span><\/span>LinkedIn: <\/span><\/span>Tracy Issel<\/span><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

With the help of Office 365 mobile collaboration tools, Macy’s staff is now empowered to make the customer experience seamless across all retail channels.<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1501],"post_tag":[],"content-type":[1490],"coauthors":[1051],"class_list":["post-2017","post","type-post","status-publish","format-standard","hentry","category-retail","content-type-customer-stories"],"yoast_head":"\nMacy\u2019s sets the standard for empowering employees using Office 365 - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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