{"id":1805,"date":"2016-06-30T11:13:52","date_gmt":"2016-06-30T18:13:52","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/uncategorized\/empowering-field-worker\/"},"modified":"2023-05-31T16:41:59","modified_gmt":"2023-05-31T23:41:59","slug":"empowering-field-worker","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/","title":{"rendered":"Empowering the field worker"},"content":{"rendered":"

The Record Issue 1: Summer 2016<\/a><\/p>\n

With access to new technologies, today\u2019s field service personnel are benefitting from improved efficiency and better access to specialist technicians. Holographic solutions and IIoT promise to make their lives even easier. ARC Advisory Group\u2019s Ralph Rio explains<\/strong><\/p>\n

Gone are the days when a field worker would be sent across the country with nothing more than a bundle of papers and a map. According to Gartner, by 2018, 70% of mobile workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that 63% of leading service organizations will invest in mobile tools as a key strategy to improve field service performance. What\u2019s more, the top performing companies today prioritize investment in mobile tools to increase the access and availability of service knowledge, both for the field team and the rest of the organization.<\/p>\n

\u201cMobile devices and state of the art software solutions have vastly improved the lives of field teams,\u201d explains Ralph Rio, vice president at ARC Advisory Group. \u201cToday\u2019s leading field service workers are much more efficient and can quickly respond to faults through access to real-time data and line of business applications. They have a fully-digitized job list with the ability to report the status of a job, even if they\u2019re out of network range. Their company is able to map the most effective routes to customer sites and they can easily be re-routed if there\u2019s an emergency. They can process their work orders and close a job without having to return to the office.\u201d<\/p>\n

\"PreviewImage2\"<\/p>\n

While these new efficiencies are proving beneficial, Rio believes that new technologies will make life even easier for field service workers. \u201cVirtual reality solutions like Microsoft HoloLens will prove to be transformational,\u201d he explains. \u201cHoloLens has unique capabilities which will allow field technicians to turn to a remote expert when in need of assistance. By blending the digital world with the real world using 3D objects that show up as holograms, HoloLens allows the field worker to show the expert a 3D visualization of the problem and the expert will be able to communicate back via Skype and annotate on their touchscreen to explain how the problem can be solved. There\u2019s nothing else quite like it.\u201d<\/p>\n

Rio also believes that the industrial internet of things (IIoT) will also prove its worth for field service workers. \u201cAs more assets are remotely monitored, a technician can be sent to correct a problem before it turns into a major fault,\u201d he says. \u201cThis will fundamentally change the service industry and provide a whole new raft of opportunities for business.<\/p>\n

\"TheRecord-logo200x42\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Today\u2019s leading field service workers are much more efficient and can quickly respond to faults through access to real-time data and line of business applications. They have a fully-digitized job list with the ability to report the status of a job, even if they\u2019re out of network range.<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1496],"post_tag":[],"content-type":[1483],"coauthors":[1619],"class_list":["post-1805","post","type-post","status-publish","format-standard","hentry","category-manufacturing-and-mobility","content-type-thought-leadership"],"yoast_head":"\nEmpowering the field worker - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empowering the field worker - Microsoft Industry Blogs\" \/>\n<meta property=\"og:description\" content=\"Today\u2019s leading field service workers are much more efficient and can quickly respond to faults through access to real-time data and line of business applications. They have a fully-digitized job list with the ability to report the status of a job, even if they\u2019re out of network range.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Industry Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-30T18:13:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-31T23:41:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lindsay James\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\"},\"author\":[{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/author\/lindsay-james\/\",\"@type\":\"Person\",\"@name\":\"Lindsay James\"}],\"headline\":\"Empowering the field worker\",\"datePublished\":\"2016-06-30T18:13:52+00:00\",\"dateModified\":\"2023-05-31T23:41:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\"},\"wordCount\":439,\"publisher\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png\",\"articleSection\":[\"Manufacturing and mobility\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\",\"name\":\"Empowering the field worker - Microsoft Industry Blogs\",\"isPartOf\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png\",\"datePublished\":\"2016-06-30T18:13:52+00:00\",\"dateModified\":\"2023-05-31T23:41:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png\",\"contentUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png\",\"width\":1038,\"height\":583},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Empowering the field worker\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#website\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/\",\"name\":\"Microsoft Industry Blogs\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization\",\"name\":\"Microsoft Industry Blogs\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"contentUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Microsoft Industry Blogs\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Empowering the field worker - Microsoft Industry Blogs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/","og_locale":"en_US","og_type":"article","og_title":"Empowering the field worker - Microsoft Industry Blogs","og_description":"Today\u2019s leading field service workers are much more efficient and can quickly respond to faults through access to real-time data and line of business applications. They have a fully-digitized job list with the ability to report the status of a job, even if they\u2019re out of network range.","og_url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/","og_site_name":"Microsoft Industry Blogs","article_published_time":"2016-06-30T18:13:52+00:00","article_modified_time":"2023-05-31T23:41:59+00:00","og_image":[{"url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lindsay James","Est. reading time":"2 min read"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#article","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/"},"author":[{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/author\/lindsay-james\/","@type":"Person","@name":"Lindsay James"}],"headline":"Empowering the field worker","datePublished":"2016-06-30T18:13:52+00:00","dateModified":"2023-05-31T23:41:59+00:00","mainEntityOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/"},"wordCount":439,"publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png","articleSection":["Manufacturing and mobility"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/","url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/","name":"Empowering the field worker - Microsoft Industry Blogs","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png","datePublished":"2016-06-30T18:13:52+00:00","dateModified":"2023-05-31T23:41:59+00:00","breadcrumb":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#primaryimage","url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/06\/PreviewImage21.png","width":1038,"height":583},{"@type":"BreadcrumbList","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/manufacturing-and-mobility\/2016\/06\/30\/empowering-field-worker\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"Empowering the field worker"}]},{"@type":"WebSite","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#website","url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/","name":"Microsoft Industry Blogs","description":"","publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#organization","name":"Microsoft Industry Blogs","url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Microsoft Industry Blogs"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"msxcm_display_generated_audio":false,"msxcm_animated_featured_image":null,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Microsoft Industry Blogs","distributor_original_site_url":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/1805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/comments?post=1805"}],"version-history":[{"count":0,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/1805\/revisions"}],"wp:attachment":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/media?parent=1805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/categories?post=1805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=1805"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=1805"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=1805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}