{"id":1628,"date":"2016-04-20T00:00:30","date_gmt":"2016-04-20T07:00:30","guid":{"rendered":""},"modified":"2023-07-19T11:01:58","modified_gmt":"2023-07-19T18:01:58","slug":"the-digital-bank-empowering-the-workforce","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/financial-services\/2016\/04\/20\/the-digital-bank-empowering-the-workforce\/","title":{"rendered":"The Digital Bank: Empowering the workforce"},"content":{"rendered":"

Banking professionals have access to a whole host of modern productivity tools to enable them to work more effectively. We hear from Peter Hazou about the opportunities available to banks and their employees.<\/em><\/p>\n

Microsoft has a vision for what the workplace should look and operate like today, and it centers around embracing digital innovation to maximize the efficiencies, capabilities and processes of all employees. \u201cAs is the case in most industries, banking professionals are used to working in groups, across organizations and individually, and this requires a whole host of devices and collaboration tools to allow them to communicate effectively and get the information they need to accomplish their daily tasks and projects \u2013 that\u2019s the crux of what we\u2019re trying to enable,\u201d says Peter Hazou, Business Development Director, Worldwide Banking at Microsoft.<\/p>\n

The key to this vision is giving employees the tools they need to understand what is required of them on a daily basis so that they may get on with their tasks without any barriers standing in their way. That means giving them full access to all the information they require and allowing them to communicate with their colleagues and customers, regardless of where they are.<\/p>\n

According to Hazou, the technologies to enable this are all available today.<\/p>\n

\u201cImagine someone at home at the start of their day,\u201d he says. \u201cBefore they even leave for the office or head off to their first meeting, they can go onto their home computer, tablet or smartphone, see what the agenda is for the next few hours and prepare themselves by accessing everything they need to know. Using Office Delve, Microsoft Social Engagement and machine learning capabilities in Cortana, they are able to surface relevant information about what\u2019s going on in the market as well as with their customers.\u201d<\/p>\n

Once in the office, Hazou explains that the next step could involve working with peers to respond to market conditions and begin constructing feedback to customers. \u201cUsing tools such as Office 365, you can collaborate with your social\/peer group, share information and ideas, and work together simultaneously on documents, providing feedback in real time,\u201d he says.<\/p>\n

Combining insight with collaboration, productivity, communication and line-of-business tools, bankers also have an opportunity to transform the customer experience. Bringing together Microsoft Dynamics CRM and tools within Office 365, employees can pull up full customer profiles to engage in more meaningful interactions. Conversations can either take place in person or virtually via tools such as Skype for Business. Regardless of whether they are interacting with customers remotely or in the same room, they have access to all the relevant information they need at their fingertips.<\/p>\n

Sounds great, doesn\u2019t it? The problem is that for many businesses these scenarios may as well be science fiction.<\/p>\n

\u201cBanks have a great deal of legacy software to contend with,\u201d explains Hazou. \u201cAlthough many see the value of these modern technologies, the reality is that many workers are still tied heavily to the office and remain greatly reliant on paper-based processes.\u201d<\/p>\n

Even those who do have the technologies in place don\u2019t necessarily feel comfortable using them. \u201cThe extraordinary amount of security and compliance protocols in this industry means that banks struggle to know what\u2019s safe or unsafe to use \u2013 and that can be very limiting,\u201d says Hazou. \u201cIn their effort to keep data as secure as possible, many choose not to turn on tools such as Skype for Business \u2013 they lock them down. What they don\u2019t realize, though, is that with the Microsoft platform we can log, limit and control information.\u201d<\/p>\n

Despite the challenges standing in their way, businesses are taking steps today to modernize their processes. And for those still considering the transition, Hazou recommends breaking the journey down into three manageable phases.<\/p>\n

\u201cThe first step is to carry out a personae analysis, which involves understanding how various roles function, what certain workers already use to carry out their jobs today and what they will need in future,\u201d says Hazou.<\/p>\n

Then, it\u2019s a case of looking at which workloads are going to be the easiest to modernize. \u201cConsider trying out Office 365 or Skype for Business to manage smaller workloads. Start small and build up,\u201d Hazou adds. \u201cAs time goes on, you will feel more comfortable modernizing larger workloads, such\u00a0as e-mail workflow, business intelligence, risk management, data analytics, and so on. Take a gradual adoption and consumption approach, rather than rushing to digitize everything all at once.\u201d<\/p>\n

Over the coming months and years, Hazou believes that attitudes will change as more and more organizations realize the benefits of becoming truly digital workplaces. \u201cAs more employees \u2013 and customers \u2013 call for access to the types of tools they\u2019re already used to having in their personal lives, the move will become inevitable,\u201d he says. \u201cChange is already happening, but it\u2019s mainly occurring at the edge and endpoints. The truth of the matter is that people are becoming more and more productive in their personal lives and they expect the same types of experiences when they get to work; that\u2019s a wave that can\u2019t be ignored.\u201d<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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