{"id":1418,"date":"2016-01-21T05:00:53","date_gmt":"2016-01-21T13:00:53","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/industry\/blog\/uncategorized\/whats-new-in-the-city-of-doral-an-all-new-citywide-portal\/"},"modified":"2023-07-03T11:47:39","modified_gmt":"2023-07-03T18:47:39","slug":"whats-new-in-the-city-of-doral-an-all-new-citywide-portal","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/government\/2016\/01\/21\/whats-new-in-the-city-of-doral-an-all-new-citywide-portal\/","title":{"rendered":"What&#8217;s new in the city of Doral? An all-new citywide portal"},"content":{"rendered":"<p>When Doral, Fla., sought technology expertise to update its website, they didn\u2019t envision it would become a brand new portal transforming the way citizens engage with their city. Yet that\u2019s exactly what <a href=\"https:\/\/www.aeonnexus.com\/\" target=\"_blank\" rel=\"noopener\">Aeon Nexus Corporation<\/a> delivered to the city of more than 50,000 in Miami-Dade County\u2014and it\u2019s all built on <a href=\"http:\/\/enterprise.microsoft.com\/en-us\/industries\/citynext\/\" target=\"_blank\" rel=\"noopener\">Microsoft CityNext<\/a> solutions, including the trusted <a href=\"https:\/\/azure.microsoft.com\/en-us\/features\/gov\/\" target=\"_blank\" rel=\"noopener\">Azure Government<\/a> cloud platform, <a href=\"https:\/\/www.adxstudio.com\/products\/microsoft-dynamics-crm\/\" target=\"_blank\" rel=\"noopener\">Adxstudio Portals<\/a> and <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/dynamics\/public-sector.aspx\" target=\"_blank\" rel=\"noopener\">Dynamics CRM Online for Government<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-169961 size-large\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/01\/screenshot41-1024x307.jpg\" alt=\"screenshot4\" width=\"640\" height=\"192\" \/><\/p>\n<p>Launched Jan. 18, the new <a href=\"https:\/\/www.cityofdoral.com\/\" target=\"_blank\" rel=\"noopener\">CityofDoral.com<\/a> site is a complete \u201csoup-to-nuts platform\u201d enabling residents to address every interaction with the city from one place, according to Brett Cocking, Aeon Nexus managing director of Sales. \u201cIt\u2019s a holistic approach,\u201d he said, noting the new site is \u201cnot just making one part of the city more efficient; it\u2019s setting the standard for how a city should interact with citizens.\u201d<\/p>\n<p>The integrated web environment is what makes Doral\u2019s new site unique, with the Adxstudio portal and Dynamics CRM automatically managing content and tracking 311 service requests or problem reporting. \u201cTypically, that would require three or four applications,\u201d Brett said.<\/p>\n<p>Brett listed the number of citizen benefits resulting from the new <a href=\"https:\/\/www.cityofdoral.com\/\" target=\"_blank\" rel=\"noopener\">CityofDoral.com<\/a>, including:<\/p>\n<ul>\n<li>Log-in via Twitter, Facebook or other social media: Once you\u2019re registered in My Doral, \u201cyou don\u2019t have to remember another user name and password,\u201d he said. \u201cThat\u2019s especially important if you want to use a mobile device to submit a request.\u201d<\/li>\n<li>Access to everything from one place: Whether you\u2019re reporting a pothole, tracking an existing service request, checking the youth soccer schedule or seeing your tennis league ranking, the new site \u201cmanages the entire citizen relationship from one portal.\u201d<\/li>\n<li>Any device from anywhere: With its responsive web design, My Doral automatically resizes depending on the size of your screen, whether it\u2019s a computer, phone or tablet.<\/li>\n<li>Real-time interaction: \u201cThe focus is on constantly updating citizens on where their request is at,\u201d Brett said. \u201cThe minute anyone takes that request, you\u2019re going to get notified on your My Doral website. That real-time interaction with the citizen is pretty transformational.\u201d<\/li>\n<li>Bottom-line results: Brett credits cost savings from the Microsoft cloud platform for making it possible to deliver an all-new portal instead of just tweaking Doral\u2019s previous 200-page site. \u201cIt\u2019s a whole new infrastructure for the cost and time to modify a website,\u201d he said. \u201cAdxstudio, Azure and CRM Online have provided such a wonderful foundation to deliver value to the city.\u201d<\/li>\n<\/ul>\n<p>Doral\u2019s new portal also benefits from the collective effort and strong collaboration by the city\u2019s IT department, the mayor and city council. \u201cWe did two workshops and the city council had their hands in the site\u2019s design, approval and layout,\u201d said Brett, noting, \u201cI\u2019ve never seen that.\u201d<\/p>\n<p>\u201cOur prior website was Paleolithic, unable to adapt to how our residents were accessing information,\u201d lamented Evan Owen, the city\u2019s manager of Communications. \u201cThis new portal is 100 percent usable by phone, tablet or laptop!\u201d<\/p>\n<p>Gladys Gonzalez, Doral\u2019s IT director, noted the city\u2019s strategy requires a system-wide view and an integrated approach focusing on three core smart city functions: collect, communicate and crunch data to proactively engage with residents. \u201cThe end result will be that the City of Doral will be entirely cloud-based on the Microsoft Azure and CRM Online platforms,\u201d she said, adding that it provides \u201ca more interactive environment that will enable residents to access their specific city-related information on the device of their choosing along with a powerful business intelligence solution.\u201d<\/p>\n<p>Gonzalez said Doral\u2019s approach also will foster a technology innovative community. Not surprising since Doral already has been recognized as:<\/p>\n<ul>\n<li>The best city in Florida for business startups (Businessweek)<\/li>\n<li>No. 2 on America&#8217;s Top 25 towns to live well for its cultural amenities, pro-business environment and highly educated workforce (Forbes.com)<\/li>\n<li>Third best place in the U.S. to retire (U.S. News &amp; World Report).<\/li>\n<\/ul>\n<p>\u201cA city\u2019s communications with its residents used to be just one way,\u201d Owen enthused. \u201cWith the Microsoft CityNext products, we can engage in dialogue.\u201d\u00a0 Microsoft CityNext is equally enthusiastic about our partnership with Aeon Nexus and the City of Doral. It\u2019s exciting to see a complete package for citizen engagement and city staff communication built on our trusted and secure Microsoft cloud, especially since Doral\u2019s portal provides a great model for other similar-sized cities.<\/p>\n<p>Brett sums up the effort by giving Doral two of the highest accolades: \u201cIt\u2019s probably the most connected city in the country.\u201d And, referring to <a href=\"https:\/\/www.cityofdoral.com\/\" target=\"_blank\" rel=\"noopener\">CityofDoral.com<\/a>, \u201cwe think it\u2019s one of the best service platforms in the world.\u201d I couldn\u2019t agree more!<\/p>\n<hr \/>\n<h3><img decoding=\"async\" class=\"size-full wp-image-169471 alignleft\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/01\/Jeff_Friedman1.jpg\" alt=\"Jeff_Friedman\" \/>Jeff Friedman, eGovernment Director, Microsoft<\/h3>\n<p>Jeff Friedman is Microsoft\u2019s eGovernment Director in the State and Local Government Solutions Group. He was most recently the Co-Director and Co-Founder of the Mayor\u2019s Office of New Urban Mechanics for Philadelphia Mayor Michael Nutter. Previously, Friedman was the Manager of Civic Innovation &amp; Participation in the Mayor\u2019s Office. He led various initiatives to make city government (and urban governance generally) more open, participatory, transparent, entrepreneurial, and innovative. Previously, Friedman was Chief of Staff to the Chief Technology Officer in the Division of Technology, and before that he was Deputy Director of Performance Management\/Implementation Manager for Philly311 in the Managing Director\u2019s Office. Prior to joining city government, Friedman consulted to state, local, and county governments across the nation at Public Financial Management, a national consultancy. He earned his undergraduate and law degrees from Temple University.<\/p>\n<p><a href=\"https:\/\/twitter.com\/Jeff_A_Friedman\" target=\"_blank\" rel=\"noopener\">@Jeff_A_Friedman<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Doral, Fla., just could be the most connected city in the country, with the best service platform in the world, thanks to Aeon Nexus and Microsoft CityNext.<\/p>\n","protected":false},"author":843,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1515],"post_tag":[],"content-type":[1492],"coauthors":[4308],"class_list":["post-1418","post","type-post","status-publish","format-standard","hentry","category-government","content-type-news-and-announcements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What&#039;s new in the city of Doral? 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