HAX Design Library

Guideline 1

Make clear what the system can do

Help the user understand what the AI system is capable of doing.

Guideline 1 > Pattern 1D > Example

M365 Chat | 1D: Make clear what the system can do

Guideline 1 > Pattern 1D > Example

Business Chat | 1D: Demonstrate possible system inputs

Guideline 1 > Example

Support efficient invocation

Make it easy to invoke or request the AI system’s services when needed.

Guideline 7 > Example

Copilot in Word | G7: Support efficient invocation

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

Guideline 17

Provide global controls

Allow the user to globally customize what the AI system monitors and how it behaves.

Guideline 17 > Example

Hugging Chat | G17: Provide global controls

Guideline 17 > Example

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 1

Make clear what the system can do

M365 Chat | 1D: Make clear what the system can do

Business Chat | 1D: Demonstrate possible system inputs

Business Chat | G1: Make clear what the system can do

Pattern 1A: Introductory blurb

Pattern 1E: Show a set of system outputs

Pattern 1D: Demonstrate possible system inputs

Pattern 1B: Use explanation (G11) patterns

Pattern 1C: Expose system controls

Guideline 7