Automation

Embrace the future of work with Microsoft Dynamics 365 tools that automate tasks, simplify operations, and deliver unparalleled results. Redefine efficiency and enhance productivity, allowing you to focus on what matters most—growing your business.

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News and product updates

May 22, 2019

3 min read

The future of Dynamics 365 for Project Service Automation (PSA)

Organizations that sell project-based services need automation of end-to-end business processes to empower Project Managers, Project Accountants, and Portfolio Managers to efficiently track, manage, and deliver these services, from the initial sale all the way to invoicing.
Customer stories

April 4, 2019

4 min read

Dynamics 365 Nonprofit Accelerator: a community solution to drive social impact

In a world where nonprofit organizations are chronically underfunded, every dollar counts.
News and product updates

March 29, 2019

1 min read

Release Notes for Project Service Automation Update Release 6

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365.
News and product updates

March 28, 2019

1 min read

Release Notes for Project Service Automation Update Release 14, V2.4.11.0

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365.
News and product updates

February 21, 2019

6 min read

New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365

Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications.
News and product updates

December 13, 2018

1 min read

Release Notes for Project Service Automation Update Release 11, V2.4.7.52

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365.
News and product updates

December 13, 2018

1 min read

Release Notes for Project Service Automation Update Release 11, V2.4.8.47

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365.
News and product updates

October 17, 2018

1 min read

Updating FieldOne organizations to Field Service

Thank you for your continued loyalty and support as a FieldOne customer as Microsoft transitioned the capabilities of the legacy FieldOne product into Dynamics 365 for Field Service.
Thought leadership

April 16, 2018

1 min read

Use Microsoft Flow to build automated workflows based on Dynamics NAV data

Microsoft Flow is a service that helps you create automated workflows between your favorite apps and services to synchronize files, get notifications, collect data, and more.
Thought leadership

February 7, 2018

15 min read

Machine learning implementation strategy for a customer service center

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today.
News and product updates

November 16, 2017

2 min read

Microsoft positioned to lead in AI-led customer engagement according to Forbes.com

CRM, for many organizations, has long been about a focus on sales management and less on seller empowerment.
Analyst reports

July 13, 2017

2 min read

Microsoft Dynamics 365 for Sales named a leader in latest The Forrester Wave: Sales Force Automation Solutions, Q2 2017

As we head into the new fiscal year at Microsoft, we continue to see the transformation of the buyer-seller dynamics.

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