Machine learning implementation strategy for a customer service center
With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today.
Automation
Embrace the future of work with Microsoft Dynamics 365 tools that automate tasks, simplify operations, and deliver unparalleled results. Redefine efficiency and enhance productivity, allowing you to focus on what matters most—growing your business.
Refine results
Products
Content Type
Publish date
-
-
Microsoft positioned to lead in AI-led customer engagement according to Forbes.com
CRM, for many organizations, has long been about a focus on sales management and less on seller empowerment. -
Microsoft Dynamics 365 for Sales named a leader in latest The Forrester Wave: Sales Force Automation Solutions, Q2 2017
As we head into the new fiscal year at Microsoft, we continue to see the transformation of the buyer-seller dynamics. -
Transform your project services into a profit center
How you establish and manage your project services can greatly impact your organization’s bottom line. -
Coffee Break: Automate it, part 2
This is a continuation of our previous post, with further examples of how to utilize Windows PowerShell from Dynamics NAV. -
Coffee Break: Automate it!
The Coffee Break Team is back, and this time we will unite the best of the two worlds and show how we can utilize the power of Windows PowerShell, using your favorite application: Dynamics NAV. -
Automatic and manual item reallocation during short picking – Dynamics 365 for Operations (1611)
Introduction In Microsoft Dynamics AX 2012 R3 you could short pick an item while executing the initial picking of an outbound work line using a mobile device. -
4 ways IoT is improving the field service industry
Oftentimes, focusing on keeping costs down while improving customer service relationships can be difficult for organizations in any industry. -
Changing the automatic scheduling direction when starting a production order that has not been scheduled.
Historically, there has been no user option or global setup for selecting or defaulting a scheduling direction used for automatic scheduling when the scheduling step is skipped on a production order. -
Automatic Case Creation from Community Forums using SLA
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. -
Automatically translate knowledge articles
Knowledge Management in Microsoft Dynamics CRM 2016 lets you create knowledge articles in one language and translate them into other languages. -
Test Isolation in the Application Test Automation Suite
In Microsoft Dynamics NAV 2016, the test automation suite helps you test new business logic.
