Try the first-party WhatsApp channel in Dynamics 365 Contact Center
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers.
IT decision maker
Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
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Copilot for Dynamics 365 Commerce revolutionizes retail with AI
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI. -
Approve on the go with Dynamics 365 Approvals management
We are thrilled to announce the public preview of Approvals management in Dynamics 365 in release 10. -
Announcing End of Support for Dynamics 365 Project Service Automation (PSA)
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. -
Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. -
Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM
Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. -
Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling
The schedule board now utilizes the computer’s local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board. -
Use the modern rich text editor in Dynamics 365 Customer Service
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. -
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. -
Use expanded Copilot for Service capabilities in your CRM
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. -
AI summarization in Dynamics 365 synthesizes and simplifies complex data
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources. -
Transition from unified routing diagnostics to Azure Application Insights
As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights.
