Discover new ways to analyze your Customer Service data
To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers.
Data analyst
Discover the latest updates, expert insights, and practical tips on leveraging data to drive business success. Learn about new analytics features, best practices for data management, and success stories from businesses using Dynamics 365.
Refine results
Products
Content Type
Publish date
-
-
Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data. -
Enrich your B2B accounts with email and meeting data for better engagement
Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them. -
Enrich customer insights with affinity levels and share of voice
Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers’ brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today’s customers seek. -
Data enhancements in education accelerator
As part of the work to make Dataverse more relevant to our education partners, the 2022 release wave 1 of Dynamics 365 education accelerator includes features that were developed in response to your feedback. -
Host your Dynamics 365 Business Central data in Azure Storage
Organizations that run their Dynamics 365 Business Central or Dynamics NAV workloads on-premises often have large amounts of data built up from a high volume of transactions. -
Unlock hidden insights in your Finance and Operations data with data lake integration
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. -
Break down data silos with an integrated manufacturing solution
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems. -
Knowledge management enhancements increase agent efficiency
Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly. -
Import historical data to optimize fraud protection
To help boost your fraud protection strategy, we’ve released an improved data upload experience in Dynamics 365 Fraud Protection. -
Using activity data to improve opportunity scoring predictions in Dynamics 365 Sales
We have developed new capabilities in Dynamics 365 to discover email messages, meetings, and phone call activities related to an opportunity, and then to factor these signals into the score. -
Enrich customer data with brand and interest affinities with Dynamics 365 Customer Insights
In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences.
