Pet Supply Plus prepares for rapid growth with Microsoft
Pet Supplies Plus is the third-largest company in a rapidly-growing, multi-billion dollar industry.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Backup/restore the Model database or export/import the Model Store?
In this post I would like to clarify the differences between doing a backup/restore of the Model database, and doing an export/import of the Model Store. -
Announcing Dynamics CRM Spring 2016 Wave
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available. -
3 Important Goals and How to Meet Them as Your Business Expands
Your business is blossoming. You’ve watched it grow from a blip on the economic radar to a serious local contender. -
3 Reasons Small and Midsize Businesses Should Go Big on Customer Service
It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price. -
Brands Reveal Big Gains from Incremental Improvements in Customer Service
Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference. -
Advice from a CFO: balance short-term accountability while driving long-term growth
A major challenge for enterprise CFOs today is that they must become “architects of business value. -
Making Healthcare More Personal With the Right CRM System
As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. -
Four Major Technology Trends That Are Changing the Way Field Service Is Done
Field service is undergoing dramatic change. Customer expectations are rising. -
Keeping Up: What You Need to Know About Mobile-Empowered Customer Service Trends in the Field
Nothing slows down field agents like lagging communications, poor technology, and missing information. -
Omnichannel takes the lead
Today’s consumers are well informed and always connected. -
4 Ways Real Companies Sell Smarter with Sales Analytics
All sales managers want better numbers from their teams, but many are ignoring the obvious solution.
