The innovations bridging health sciences and business in 2020
The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Derive actionable insights from your customer service data
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. -
Improve efficiency and quality with AI-infused finance processes
AI is going to transform the finance function. This common platitude is typically backed with little or no substance. -
How predictable is your sales forecast?
Sales forecasts are wrong more than half the time, according to CSO Insights. -
Why educators should be looking at marketing automation
When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. -
Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. -
Create an amazing e-commerce customer experience with fraud protection
Fraud is a huge barrier for everyone involved in an e-commerce transaction. -
How your growing businesses can compete and win on the customer experience
Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. -
Five ways nonprofits can benefit from marketing automation
Nonprofits (or not-for-profits) exist in a highly competitive world. -
Redefining shopping excellence with a unified commerce solution
The retail industry has been going through tremendous change and transformation over the past decade. -
Expanding our vision for retail with Dynamics 365 at NRF 2020
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. -
How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably.
