13 Shocking Customer Service Statistics
It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
Refine results
Products
Content Type
Publish date
-
-
Demystifying Cloud Computing and Big Data for Small and Midsize Businesses
Cloud computing and big data are no longer just buzz words, they are driving business transformation even for small and midsize businesses. -
DIXF – Importing Data – How to establish which rows you need to look at when you aren’t able to import every row in your input file
Consider a scenario where you are importing a lot of data using DIXF, but one or more of the rows in the input file contain “bad data” that result in some rows not being imported OK into your staging table. -
AX Performance – What information and data to collect when you want to open a support case
The aim of this blog post is to provide you with some suggestions on what information and data to collect and provide when opening a Microsoft support case. -
AX Performance – Analyzing key SQL Server configuration and database settings
In the previous post in this series, I provided some T-SQL scripts that can check key settings and highlight possible issues you need to address. -
Account-based Marketing is Making a Comeback in Today’s Digital World
Back in the 1990s, alongside such classics as ‘N Sync, the bowl cut, and Geocities web pages, a little strategy called account-based marketing (ABM) was born. -
The Brave New Hybrid Future of Marketing and Sales
Marketing and sales, two departments whose successes have always been inextricably tied to each other, are beginning to collaborate in ways that are at once unprecedented and vitally needed. -
The Most Critical Decisions Sales Leaders Face Today
If you’ve turned your attention away from business evolution for a minute, you’ve likely lost a mile of ground. -
4 Tips to Increase Retention and Drive Upsell
Brand switching is up 29 percent since 2010, and poor customer service is to blame. -
The Marketing Cloud and the Dawn of the Digital Marketer
Okay businessmen and women, in the immortal words of Samuel L. -
Why does converting a report to pre-processing help to resolve timeout issues?
I assume you are familiar with the below post that contains detailed instructions for increasing relevant timeouts to enable long running reports to execute successfully. -
What the heck is ERP for SMB? It’s what helps you achieve more!
Researching enterprise resource planning (ERP) solutions while running your business can make you feel equal parts overwhelmed and uninformed.
