Why a customer experience executive is vital for any organization
Not all customers are happy. And some of those unhappy customers might be yours.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Is this the Future of Financial Data Visualization?
CFOs and finance leaders today have more data available to them than ever before. -
How Many Employees Does It Take to Break the Customer Experience?
How many employees does it take to break the customer experience? Just one. -
Small and Midsize Business Success: 6 Inspiring Stories
Head to any major news outlet right now, and in the financial section you’ll likely find coverage of major mergers, new technology that is making a splash, and how the market is faring. -
The Future of Productivity and Growth in Manufacturing
The old rules don’t apply. Its not enough to focus on economies of scale and efficiency. -
Secure your spot: Registration is now open for Microsoft Ignite 2016
It’s time— Register now for Microsoft Ignite and mark your calendar for September 26–30. -
Your Customers Should Hire Your Next CEO
You may not realize it, but your customers might have the best perspective on who should be your company’s next CEO. -
2016 Trends: “Humanless” Customer Service Driving Change
As we start talking about self-service , virtual assistants and artificial intelligence in more and more customer service conversations, we have to talk about where human-to-human interaction will continue. -
The 5 Sales Metrics You Need to Track
I’m going to start this article by saying something controversial: there are only five sales metrics you need to track right now. -
AlwaysOn – Example AX TEST environment configuration concepts and points of interest
Consider a scenario where you are running AX 2012 and your Dynamics AX databases are part of a SQL Server AlwaysOn Availability Group (AG). -
Why Omni-channel Support Is The Cornerstone Of Your Service Success
When a builder lays a cornerstone, she sets the position of a building. -
Six Strategies to Create a Supercharged Sales Team
When you run a smaller business, every sales opportunity is important.
