For Self-Service Success: Focus on Customers First, Not Cost Savings
As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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How the Connected Consumer Is Revolutionizing Field Service
In field service, as in other areas of commerce and industry, the most successful businesses are those that let their customers drive change and progress . -
Design Pattern: Data-driven Blocked Entity
This pattern implements a generic mechanism for dynamically restricting and allowing usage of a record by the business process administrator. -
What is CRM?
When Maria taught the Von Trapp children how to sing, she started at the very beginning. -
7 Game-Changing Trends for Small and Midsize Businesses
Today’s business landscape is a far cry from that of only a decade ago. -
Buy or Bye? Why Customer Service is Increasingly Key to Retail Success
Today’s retail customer is always shopping around – in store, online, on the phone. -
3 Tips for Maximizing Sales Productivity
There’s a big difference between putting up good numbers and operating a world class sales organization. -
How the New Dynamics AX Redefines Leadership
ERP is changing the roles of business leaders. Gone are the days of CIOs solely pushing papers and overseeing maintenance—systems like Dynamics AX take care of the menial tasks, giving leaders from. -
Design Pattern: Passwords and sensitive data
By Bogdana Botez at Microsoft Development Center Copenhagen This pattern is supported starting from Microsoft Dynamics NAV version 2016. -
“Unable to find the digital certificate” error when posting an invoice using the Mexican localization
In this post I would like to mention a known issue related to the Mexican electronic invoice (CFDI) in Dynamics AX 2012. -
9 Steps to Self-Service Empowerment
What was once a nice-to-have option is now mandatory for any company that wants to deliver the highest quality customer service. -
Automatically translate knowledge articles
Knowledge Management in Microsoft Dynamics CRM 2016 lets you create knowledge articles in one language and translate them into other languages.
